• Dassault Systèmes buys personal analytics site Netvibes

  By Peter Sayer | 09 February, 2012 23:29

  3D design software company Dassault Systèmes has acquired Netvibes, a website that allows the creation of personalized dashboards combining social network updates, news alerts and RSS feeds, the companies announced Thursday.

• SAP's HANA in-memory database will gain ability to run ERP this year

  By Chris Kanaracus | 26 January, 2012 09:29

  SAP plans to roll out support for the ERP module within its flagship Business Suite product family on the HANA in-memory database platform in the fourth quarter of this year, executive board member and technology chief Vishal Sikka said in an interview Wednesday.

• Net Optics acquires nMetric, targets network intelligence

  By Colin Neagle | 24 January, 2012 07:40

  In a move to broaden its offerings for the growing network intelligence and diagnostics market, telecom equipment manufacturer Net Optics recently announced the acquisition of network analytics software provider nMetric.

• IT leaders continue to juggle multiple priorities in 2012

  By Georgina Swan | 19 January, 2012 12:14

  Analytics and business intelligence has moved back to the top of the technology priority list for CIOs, according to the latest Gartner research into CIO priorities, followed by mobile technologies and Cloud computing — but the pressure is as IT leaders juggle multiple priorities.

• Survey: Business intelligence back on top of CIOs minds

  By Mikael Ricknäs | 19 January, 2012 02:22

  Business intelligence and analytics have again become the top technology priority for CIOs, replacing cloud computing, according to a survey of 2,335 CIOs conducted by Gartner.

• CRM tips: The trouble with activity management

  By David Taber | 16 February, 2010 08:11

  CRM systems are almost always used for lead, contact and deal management. Sales and marketing put data into the system so that pipeline formation and deal flow can be seen and worked in a systematic way. Many companies also use CRM for customer service, which uses calls and cases as the core workflow. Once your company gets a decent proportion of the customer interactions in the system, you can easily produce reports and dashboards that allow management to see more about the business, spotting bottlenecks or other problems in your operation. Consequently, most companies use data from the CRM system to set standard performance levels for the sales, marketing, and customer service organisations, measuring them against quotas by month or quarter.

• Analytics in the cloud: 5 lessons learned

  By Merv Adrian | 16 June, 2009 01:31

  Every company-from the smallest start-up to the largest firm-needs to be agile in today's market to respond to changing dynamics and new competition. But these days it's often the smaller companies who are better positioned to adapt: as the barriers to entry have decreased, emerging companies now have access to data streams-and techniques for analyzing them-that used to be the exclusive province of the largest companies.

Whitepapers about analytics

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