• Google simplifies use of Analytics API

  By Juan Carlos Perez | 10 May, 2012 04:27

  Google has developed a tool to automate the creation of custom-reporting dashboards for its Analytics website-usage tracking service, the company said on Wednesday.

• IBM melds crime-fighting, big data analytics in one security package

  By Michael Cooney | 02 May, 2012 02:50

  IBM today came out with its first iteration of the analytics software package that it expects will help law enforcement, government agencies and private businesses wade through the massive amounts of data they collect to help them predict, disrupt and prevent criminal, terrorist and fraudulent activities.

• Top six BI trends for 2012

  By Conrad Bates and Cameron Wall | 17 April, 2012 13:19

  Following Gartner’s BIIM Summit in Sydney, Conrad Bates and Cameron Wall, managing partners of C3 Business Solutions, share the top six business intelligence trends they believe will drive the industry in 2012.

• Big Data in the real world isn't so easy

  By Elana Varon | 17 April, 2012 04:10

  General Motors' OnStar service, which provides drivers with remote vehicle diagnostics and responds to emergencies, already manages as much as 3 petabytes of data annually. OnStar CIO Jeffrey Liedel knows there is so much more that can be done to exploit that data-for the benefit of drivers and GM's business.

• White House launches big data R&D push

  By Grant Gross | 30 March, 2012 03:34

  Six U.S. government agencies will spend more than US$200 million to help the government better organize and analyze large volumes of digital data, in a new "big data" research and development effort announced by President Barack Obama's administration Thursday.

• CRM tips: The trouble with activity management

  By David Taber | 16 February, 2010 08:11

  CRM systems are almost always used for lead, contact and deal management. Sales and marketing put data into the system so that pipeline formation and deal flow can be seen and worked in a systematic way. Many companies also use CRM for customer service, which uses calls and cases as the core workflow. Once your company gets a decent proportion of the customer interactions in the system, you can easily produce reports and dashboards that allow management to see more about the business, spotting bottlenecks or other problems in your operation. Consequently, most companies use data from the CRM system to set standard performance levels for the sales, marketing, and customer service organisations, measuring them against quotas by month or quarter.

• Analytics in the cloud: 5 lessons learned

  By Merv Adrian | 16 June, 2009 01:31

  Every company-from the smallest start-up to the largest firm-needs to be agile in today's market to respond to changing dynamics and new competition. But these days it's often the smaller companies who are better positioned to adapt: as the barriers to entry have decreased, emerging companies now have access to data streams-and techniques for analyzing them-that used to be the exclusive province of the largest companies.

Whitepapers about analytics

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  Enhancing Decision-Making, Cost-Efficiency, and Profitability With Predictive Analytics

  Today’s managers must always look at the past, present, and future. They need reports on past performance to improve operational efficiency. Business intelligence (BI) platforms such as Information Builders WebFOCUS, are providing a unified decision-support environment where managers can retrieve and analyze data about past, present, and future activities. In this paper, we will discuss the incorporation of predictive modeling capabilities into the WebFOCUS BI platform, and highlight how this advanced functionality can dramatically improve decision-making, thus reducing risk and costs while increasing revenue and profits.

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  The Rise of Analytical Performance Management

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  Business Analytics | Six Questions To Ask About Information And Competition

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  Computerworld Technology Briefing | Real Analytics for Real Business