Following a full year 2011 profit dip of 26.8 per cent, Australian call centre provider, Salmat (ASX: SLM), has outlined that it will be focusing on its digital services division in 2012.

Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.

Avaya this week rolled out extensions to its 4000 series switches and said its year-old virtualized networking architecture is taking hold in campuses and data centers.

Steve Jobs' death raised question about directions in technology this week while worries about the economy continue to put downward pressure on tech stocks, but for much of the industry it's been business as usual, especially for mergers and acquisitions.

Avaya is going public again, filing today with the Securities and Exchange Commission for an initial public offering worth $1 billion.