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News about AI
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Ikea’s $600m Australian expansion to include IT investment
Ikea’s plans to spend over $600 million in the next five to 10 years will include an increased investment in IT, particularly around its online artifical intelligence customer service robot, Anna.
Features about AI
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AI-powered customer support robots bring human touch to virtual world
Fusing human psychology with an advanced artificial intelligence engine, MyCyberTwin’s virtual humans are being used by organisations like NASA and National Australia Bank to improve their customer support levels.
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For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how ...
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