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    2012 predictions for the CRM market

    It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

  • Cloud computing: More IT leaders turn to SaaS ERP

    In 2006, Epec Engineered Technologies found itself in a situation familiar to many in corporate IT. With a series of business acquisitions behind it, the New Bedford, Mass.-based manufacturer of printed circuit boards, battery packs and other electronic components needed to replace multiple ERP systems with a single platform capable of supporting the entire organization.

  • SaaS ERP is making the grade at Brown University

    When powerful ERP applications are needed by growing businesses today, SaaS ERP is being looked at more and more as a viable option to traditional complex, expensive and labor-intensive packaged ERP suites. And while SaaS ERP is still young, in the right setting and with the right users, it's offering some eye-opening real world gains for a variety of organizations.

  • Microsoft's Office 365, SkyDrive down for some users

    Microsoft's Office 365 and SkyDrive were hit by outages on Wednesday, with some customers saying they lost access to e-mail and other services for up to four hours.

  • SAP co-CEO McDermott talks up HANA, mobility and SaaS

    SAP has seen software sales rebound steadily after a dip during the global recession, and is hoping to supercharge its business with forays into in-memory computing, SaaS (software as a service) and mobile applications, a business it entered with last year's acquisition of Sybase.

  • Virgin Mobile: The telco without a CIO unifies IT, customer service

    While most Australian telcos have CIOs presiding over dedicated IT departments, mobile network operator, Virgin Mobile, has unified its project management, IT and customer service business units under the guise of its chief operating officer, Matt Anderson.

  • Reckon pushes CashBook into the Cloud

    Accounting software vendor Reckon has launched a new Cloud service, CashBook Online which allows small businesses to manage their accounts online or without and Internet connection.

  • Options for cloud, SaaS data integration grow

    The options for cloud and SaaS (software as a service) data integration grew larger on Wednesday with the announcement of Talend Cloud, a new product from open-source vendor Talend.

  • Taronga Zoo tames contractor management with SaaS app

    Sydney’s Taronga Zoo has procured a SaaS application to manage its on-site contractors, including location tracking.

  • Forrester: Public cloud growth to surge, especially SaaS

    On the heels of the controversial Amazon EC2 cloud outage last week, research firm Forrester published a timely report on the growth potential of the major public cloud categories.

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