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  • Mergers & acquisitions: The first 100 days

    It is day one of the acquisition and executive reputations are on the line. Are you prepared? Have you revised your current organisation commitments and reviewed organisational priorities with colleagues?

    Written by Evan Thomas • 06 Feb. 12 13:15

  • Privacy changes could affect Cloud projects

    It is important to plan ahead when hopping into the Cloud. Cloud-hopping companies and their suppliers need to know where their data is going, and should plan for the possibility that they may later wish to hop out, or switch Cloud providers.

    Written by Sophie Dawson and Andrew Hilton • 20 Dec. 10 09:00
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    All brand new: an amaysim experience down under

    A group of European entrepreneurs have banded together to create a new mobile telecommunications company aimed at the high-volume consumer market, and it even has a local call centre.

    Written by Rodney Gedda • 23 Nov. 10 10:44

  • To Achieve Innovation from IT Outsourcing, Shake Things Up

    IT departments say they want innovation from their outsourcing vendors, and the vendors say they want to provide it. So why is innovation in outsourcing so rare?

    Written by Meridith Levinson • 14 May 10 08:22
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    IT outsourcing: 3 reasons your vendor won't innovate

    Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they're seeking innovation from their IT outsourcing partners, even though many don't have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their service providers.

    Written by Stephanie Overby • 06 May 10 06:28

  • IT Outsourcing: Many Mergers Ahead

    Xerox's $6.4 billion bid for business process outsourcer Affiliated Computer Services (ACS) is the second merger announced between an enterprise hardware maker and a technology services provider in a week. Just seven days earlier, Dell went public with its plans to purchase Perot Systems.

    Written by Stephanie Overby • 30 Sept. 09 07:16

  • The evolution of the network engineer

    IT is undergoing one of the most significant transformations in recent memory -- yet most IT practitioners (including telecom managers) are only dimly aware of what's happening.

    Written by Johna Till Johnson • 03 July 09 03:11
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    Politics and Economics of Offshore Outsourcing

    There are two hot topics in the U.S. offshore outsourcing industry today-first, what the likely impact of the recession will be and second, what will be the likely impact of Barak Obama's presidency. While the former has attracted some good intellectual debate, with sound arguments and evidence to support both sides of the story, the latter has received pretty naive coverage, mostly from senior executives of offshore outsourcing or advisory firms desperate to allay their customer's concerns. One fundamental question that they fail to address is why Obama should care about offshore outsourcing. If it was so simple and so straightforward that offshore outsourcing is good for corporations, good for countries, good for economies, then why would Obama even consider doing anything about it?

    Written by Arpit Kaushik • 12 Feb. 09 15:32

  • How to Make Offshoring Deals Withstand Crisis Situations

    Globalization is suffering from economic, financial and political challenges. IT organizations can improve results and mitigate risks by revamping offshore strategies. Implementing globalization no longer creates automatic competitive cost advantage. While nearly all companies have globalization programs, most were created randomly and reactively without strategic consideration. To gain competitive advantage, companies must strategically engineer the integration and synergy from service providers.

    Written by Dean Davison • 17 Jan. 09 07:01

  • Satyam fraud has ramifications for outsourcers

    The financial fraud perpetrated by Satyam Computer Services executives could trigger near-term disruptions across the outsourcing and IT industries. Ramalinga Raju, the company's founder and chairman, resigned last week. He has admitted to inflating Satyam's cash balances and the credit amounts it was owed while understating its liabilities. This scandal has many ramifications for Satyam's customers as well as those of other outsourcing companies.

    Written by Shaalu Mehra • 14 Jan. 09 09:34

  • Offshoring and Recession: Impact on Outsourcers

    A few weeks ago I was at an offshore group meeting, and a debate started on the impact of recession on outsourcing. Overall verdict was that a recession will not derail offshoring and, in fact, may even significantly increase demand for offshoring. I was still left unsure about it so I thought why not get to the heart of the matter, look at the financial results and outcome from the various categories of offshore outsourcers and then, let everyone decide for themselves about what's really going on.

    Written by Arpit Kaushik • 08 Dec. 08 10:35

  • The Road to Better Outsourcing

    Have you ever heard the expression 'Any road will take you there if you don't know where you're going'? When it comes to outsourcing, it can sure cause long term problems if you don't invest in strategy development, goal setting and planning.

    Written by Linda Tuck Chapman • 13 Oct. 08 11:58

  • Offshore Outsourcing: What Role Will Recession Play?

    As the US economy continues its downward spiral, analysts who predicted lost jobs would cause a surge in outsourcing are eating their words.

    Written by Arpit Kaushik • 07 Oct. 08 15:38

  • 13 best practices for IT outsourcing

    While reading outsourcing horror stories may be somewhat entertaining, especially if it hasn't happened to you, it's even better to learn from the mistakes of others.

    Written by Ephraim Schwartz • 27 Aug. 08 10:09

  • Outsourcing and Offshoring are Loaded Terms

    To outsource or not - it's a serious business decision. But the problem is that words carry baggage, and none more so than the word 'outsource'.

    Written by Richard Sykes • 30 May 08 14:32

  • Outsourcing to the Middle East

    As globalization continues to blanket the world and companies continue to look for geographies where they can get IT work done for less, the latest find appears to be the Middle East.

    Written by Ephraim Schwartz • 13 March 08 12:16

  • On Off, Off On

    I have just returned from a fact-finding mission about moving our IT operations offshore

    Written by Bruce Kirkham • 06 Aug. 07 12:20

  • A Shore Thing

    It is inevitable that there will be more IT offshoring in this country. That was my conclusion after a recent series of roundtables on the topic with local IT executives.

    Written by Peter Hind • 06 March 07 12:18

  • Caveat Emptor!

    Managing the risks of offshore IT outsourcing

    Written by Steve Pozzi • 05 Sept. 06 09:00

  • Looking Out; Looking In

    Outsource what makes sense, but create some new internal opportunities for yourself.

    Written by Eric Knorr • 08 March 05 09:42
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