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  • Security researcher urges IT managers to keep up with SAP patches

    More than 95 percent of over 600 SAP systems tested by security firm Onapsis were vulnerable to espionage, sabotage and fraud, mainly because patches had not been applied, according to a researcher.

    Written by Loek Essers • 24 May 12 16:37

  • What to outsource, and when

    A CIO can neither be pro- nor anti-outsourcing. Instead, he or she must ensure the outsourcing option is a tool upon which to call as the appropriate situation arises.

    Written by Gary Percival • 24 May 12 14:23

  • Tech guns for hire: 5 places to find skilled IT contractors

    Even for organizations with a stellar full-time IT staff, situations often arise where temporary outside help is needed. A big Web project might demand a few extra programmers to meet a tough deadline, for example, or a rollout of tools to support a sales force bent on capturing a broader market may require expertise not available in-house.

    Written by Logan Kugler • 22 May 12 20:08

  • Medical firm avoids Exchange nightmare with outside help

    International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

    Written by Tim Greene • 22 May 12 05:31

  • IT outsourcing: Will CIOs reclaim their power?

    IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road.

    Written by Stephanie Overby • 22 May 12 00:36

  • Outsourcing Allows Utility to Refocus IT

    Consumers Energy has hired an outsourcer to take over some of its day-to-day IT operations, and it hopes the move will allow its own data center workers to focus on projects that directly impact its bottom line.

    Written by Patrick Thibodeau • 21 May 12 23:44

  • Utility hires outsourcer -- but keeps IT staff

    Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

    Written by Patrick Thibodeau • 14 May 12 23:02

  • Big Data analytics gold for the call center

    There may be no corporate function that throws off more data than the corporate call center. "Every contact is counted, routed, measured and scored. Agent performance is actively measured," says Tony Filippone, executive vice president of research for sourcing analyst firm HfS Research. "Other key process owners, like finance and accounting or claims adjudication,wish their data was as rich."

    Written by Stephanie Overby • 11 May 12 23:30

  • Five outsourcing trends to watch

    1. Smaller Deals. A decade-long decline in the size of IT services contracts continues. While the number of mega-deals and midrange contracts awarded each year has remained fairly stable since 2002, the number of those worth $100 million or less has more than tripled, according to outsourcing consultancy Information Services Group (formerly TPI).

    Written by Stephanie Overby • 11 May 12 02:25

  • EBay setting up a second development center in India

    EBay is hiring for a development center it is setting up in Bangalore, its second in the country.

    Written by John Ribeiro • 08 May 12 23:29

  • Hostage crisis in the Cloud: Can you rescue your data back?

    Outsourcing contracts typically include detailed termination and transition assistance provisions that outline the provider's responsibilities regarding data return. Indeed, in many outsourcing contracts, the vendor agrees to provide the data promptly whenever the customer ask for it in the format that the customer requests-and the provider often covers the cost of doing so.

    Written by Stephanie Overby • 07 May 12 11:27

  • Outsourcing contracts and negotiations getting more complex

    Given the maturation of the IT outsourcing market and the introduction of more standardized offerings like cloud computing, you might assume that negotiating IT service deals is getting easier.

    Written by Stephanie Overby • 29 April 12 03:33

  • Lofgren says 'toxic environment' stalls visa reform

    WASHINGTON -- U.S. Rep. Zoe Lofgren (D-Calif.) isn't giving up on a bill to give green cards to college graduates with advanced degrees in technical fields, but she has been unable to find any Republican backing for it.

    Written by Patrick Thibodeau • 27 April 12 07:20

  • IT outsourcing deals slow from hangover effect

    The first quarter of 2012 showed a slowdown in the value and number of outsourcing contracts awarded globally, according to the quarterly Global TPI Index, which tracks contracts valued at $25 million or more. Total contract value across functions was $18.7 billion, a decline of 22 percent from the same quarter a year ago and 35 percent from the previous quarter.

    Written by Stephanie Overby • 21 April 12 06:01

  • The next stop in outsourcing: Accountability

    This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.

    Written by David Kruzner, senior vice president, iGATE Patni • 17 April 12 01:26
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    Four new IT outsourcing pricing models gain popularity

    In the traditional IT outsourcing deal, the vendor provides a service —managing servers, developing applications, monitoring networks —and the customer pays for it, whether at a fixed price, on a time-and-materials basis or a cost-plus model.

    Written by Stephanie Overby • 13 April 12 23:52

  • Creating culture of IT innovation includes rewarding failure

    DALLAS -- David Richter, vice president of Kimberly-Clark's infrastructure solutions group, knows creating a culture of innovation can be messy, but it's still rewarding.

    Written by Lucas Mearian • 06 April 12 20:09

  • IEEE says L-1 visa not intended for outsourcers

    WASHINGTON - The U.S. this week began accepting applications for H-1B visas for the next fiscal year, but that's not the big news it was in previous years.

    Written by Patrick Thibodeau • 04 April 12 09:54
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    IT outsourcing system is broken, how can service providers fix it?

    Andrew Wasser's perch affords him a broad view of the IT outsourcing industry. Wasser serves as associate dean of the Heinz College's School of Information Systems and Management at Carnegie Mellon University (CMU), where a third of the graduate students studying applied business and information technology are refugees from the IT services industry.

    Written by Stephanie Overby • 30 March 12 06:33

  • India's IT firms hire U.S. workers as they fight for visas

    India's IT firms have been lobbying U.S. officials to improve access to work visas by telling them, in part, that they are hiring more American workers.

    Written by Patrick Thibodeau • 28 March 12 08:33
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