Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Outsourcing/Offshoring »

News

  • Security researcher urges IT managers to keep up with SAP patches

    More than 95 percent of over 600 SAP systems tested by security firm Onapsis were vulnerable to espionage, sabotage and fraud, mainly because patches had not been applied, according to a researcher.

  • What to outsource, and when

    A CIO can neither be pro- nor anti-outsourcing. Instead, he or she must ensure the outsourcing option is a tool upon which to call as the appropriate situation arises.

  • Tech guns for hire: 5 places to find skilled IT contractors

    Even for organizations with a stellar full-time IT staff, situations often arise where temporary outside help is needed. A big Web project might demand a few extra programmers to meet a tough deadline, for example, or a rollout of tools to support a sales force bent on capturing a broader market may require expertise not available in-house.

  • Medical firm avoids Exchange nightmare with outside help

    International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

  • IT outsourcing: Will CIOs reclaim their power?

    IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road.

  • Outsourcing Allows Utility to Refocus IT

    Consumers Energy has hired an outsourcer to take over some of its day-to-day IT operations, and it hopes the move will allow its own data center workers to focus on projects that directly impact its bottom line.

  • Utility hires outsourcer -- but keeps IT staff

    Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

  • Big Data analytics gold for the call center

    There may be no corporate function that throws off more data than the corporate call center. "Every contact is counted, routed, measured and scored. Agent performance is actively measured," says Tony Filippone, executive vice president of research for sourcing analyst firm HfS Research. "Other key process owners, like finance and accounting or claims adjudication,wish their data was as rich."

  • Five outsourcing trends to watch

    1. Smaller Deals. A decade-long decline in the size of IT services contracts continues. While the number of mega-deals and midrange contracts awarded each year has remained fairly stable since 2002, the number of those worth $100 million or less has more than tripled, according to outsourcing consultancy Information Services Group (formerly TPI).

  • EBay setting up a second development center in India

    EBay is hiring for a development center it is setting up in Bangalore, its second in the country.

More News »
Features
More Features »
Case Studies
More Case Studies »
Interviews
More Interviews »
Opinions
More Opinions »
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Recent comments