Outsourcing/Offshoring
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IT Outsourcing: Why It Pays to Appraise Your Contract 09 February, 2010 06:30:00
Good business practice may necessitate periodic compliance or operations auditsEveryone knows a good outsourcing relationship needs to be actively managed. So does a good IT outsourcing contract. - +
Outsourcing Problems? Middle Management May Be to Blame 04 February, 2010 07:30:00
Outsourcing customers need good middle managers to define and deliver on business requirementsMiddle management just isn't what it used to be. The old definition of a middle manager--those senior staff in charge of overseeing the details of day-to-day management and reporting to top management--is too narrow, says Leslie Willcocks, Professor of Technology Work and Globalization at the London School of Economics (LSE) and head of its Outsourcing Unit. - +
Outsourcing information security 28 January, 2010 07:24:00
The unfamiliar territory and complexity of security often results in a typical human response: make it someone else’s problemThe need to keep information secure is not a recent development. To satisfy this need, most organisations construct a list of security requirements based on common sense. This has proven fairly effective with simple and well understood media such as pen and paper. As information management (and its security) has become more complex in nature, the likelihood of a gap in that common sense list of requirements has increased. - +
Outsourcing: Crippling Mistakes IT Departments Make 25 January, 2010 06:15:00
Disenchantment can lead many to seek out a new partner, but switching is expensive and riskyResearchers at the University of Tennessee have studied a variety of outsourcing deals-from IT and back-office work to manufacturing and logistics-and identified the most common mistakes organizations make when partnering with an external provider. - +
Tech Support Hell: Ways to Avoid It 22 January, 2010 05:38:00
When you're ready to buy, be honest with yourselfMarylyn Tesconi, who manages a large office, takes graduate-level courses and volunteers at a local health clinic in San Francisco, has more than enough to do without spending hours on the phone trying to get her home router to work. And she certainly has no patience for techs who yell and supervisors who hang up without solving her problem.
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Recruitment process outsourcing unlocks growth for Spinvox 25 June, 2008 12:24:16
How do you grow a company from 50 to 350 in 18 months? Part of the answer is to call in rectuitment process outsourcers.Most IT managers would not think twice about employing recruitment consultants to get the staff they want, but how far should they take the process?
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Outsourcing Tackle 01 July, 2008 08:09:25
Remember the scene from the Bond movie Never Say Never Again when a middle-aged Sean Connery vaults over a banister and tackles the bad guy? Reviewers could not stop raving how an obviously well-past-his-prime Connery could be so nimble.
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IT Outsourcing: Many Mergers Ahead 30 September, 2009 07:16:00
Pricing wars between offshore vendors and U.S. and European-based providers will also likely accelerate merger and acquisition activityXerox's $6.4 billion bid for business process outsourcer Affiliated Computer Services (ACS) is the second merger announced between an enterprise hardware maker and a technology services provider in a week. Just seven days earlier, Dell went public with its plans to purchase Perot Systems. - +
The evolution of the network engineer 03 July, 2009 03:11:00
As new technologies emerge, there's plenty of network engineering--and architecting, design and implementation--left to do. The trick lies in understanding the distinctions between technologies that have become commodities (and can therefore be outsourced) and those that are emerging as strategic differentiators.IT is undergoing one of the most significant transformations in recent memory -- yet most IT practitioners (including telecom managers) are only dimly aware of what's happening. - +
Politics and Economics of Offshore Outsourcing 12 February, 2009 15:32:00
Offshore outsourcing is forcing major changes in terms of job content, location, wages and job security--it's an economic reality and many are completely unprepared. Instead of debating its impact on the economy, experts suggest that the U.S. transform its social safety net (unemployment insurance, tax credit, health insurance, pensions etc.), prepare the workforce for the future, and climb up the comparative advantage ladder through innovation.There are two hot topics in the U.S. offshore outsourcing industry today-first, what the likely impact of the recession will be and second, what will be the likely impact of Barak Obama's presidency. While the former has attracted some good intellectual debate, with sound arguments and evidence to support both sides of the story, the latter has received pretty naive coverage, mostly from senior executives of offshore outsourcing or advisory firms desperate to allay their customer's concerns. One fundamental question that they fail to address is why Obama should care about offshore outsourcing. If it was so simple and so straightforward that offshore outsourcing is good for corporations, good for countries, good for economies, then why would Obama even consider doing anything about it? - +
How to Make Offshoring Deals Withstand Crisis Situations 17 January, 2009 07:01:00
The Satyam fiasco. Economic recession and budget cuts. These 5 tips will help IT departments create effective contingency plans to transfer services back in house or to another service provider when the unexpected happens.Globalization is suffering from economic, financial and political challenges. IT organizations can improve results and mitigate risks by revamping offshore strategies. Implementing globalization no longer creates automatic competitive cost advantage. While nearly all companies have globalization programs, most were created randomly and reactively without strategic consideration. To gain competitive advantage, companies must strategically engineer the integration and synergy from service providers. - +
Satyam fraud has ramifications for outsourcers 14 January, 2009 09:34:00
Satyam's customers and competitors should brace themselves for near-term disruptions across the outsourcing industryThe financial fraud perpetrated by Satyam Computer Services executives could trigger near-term disruptions across the outsourcing and IT industries. Ramalinga Raju, the company's founder and chairman, resigned last week. He has admitted to inflating Satyam's cash balances and the credit amounts it was owed while understating its liabilities. This scandal has many ramifications for Satyam's customers as well as those of other outsourcing companies.
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CIO Industry Insight Podcast #6: Brenton Smith, Managing Director, CA (ANZ) 26 October, 2009 12:47:52
CIO Australia Editor Matt Rodgers talks with Brenton Smith, CA's managing director in Australia and New Zealand, about how the software multinational coped with the global economic downturn, it's Mainframe 2.0 initiative and the company plans for cloud computing. - +
CIO Live Podcast #88: Mark Toomey, author of Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology 24 September, 2009 11:55:25
CIO Australia Editor Matt Rodgers interviews Mark Toomey, author of "Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology". Framed around the international standard ISO/IEC 38500, Waltzing with the Elephant explains what IT governance is, how it fits into the overall regime of corporate governance and IT service management and also defines the characteristics that organisations should exhibit when they are truly effective in governing their use of IT. - +
Special Report: Building Smarter Business with Cloud Computing 10 September, 2009 10:27:53
Cloud computing is an important new stage in the evolution of commercial IT, but this technological advancement is still confusing to many senior IT executives. In this special edition podcast, CIO Australia editor Matt Rodgers speaks to Stephen Hains, Director, ANZ IBM, to help clear the fog surrounding cloud computing models. - +
CIO Industry Insight Podcast #5: Lindsey Armstrong, Head of International Field Sales, Salesforce.com 21 August, 2009 10:13:46
CIO Australia Editor Matt Rodgers talks with Lindsey Armstrong, head of Salesforce.com's international business, about how the global financial crisis is affecting the SaaS provider, the state of the company's partnerships with the likes of Facebook, Amazon and Twitter, and the role that its platform-as-a-service offering, Force.com, will play in the future of Cloud Computing. - +
CIO Live Podcast #87: Rethinking the Customer Relationship Part II: David Jaffe, co-author of The Best Service is No Service 10 August, 2009 09:46:25
Part II of CIO Australia Editor Matt Rodgers' interview with David Jaffe, co-author of The Best Service is No Service, a new book which asserts that Customer Relationship Managers are using the wrong metrics and should be instead trying to reduce customer contacts by treating service an indicator of dysfunction and figuring out how to eliminate the demand.
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CA brings SOA security to open source JBoss 09 February, 2010 10:08:00
More commercial options for widely-used app serverCA has announced its SiteMinder and SOA Security Manager products are now available for the open source JBoss middleware platform. - +
Indian pleads guilty in overseas stock hacking scheme 08 February, 2010 07:50:00
The group of hackers compromised brokerage accounts, then pumped up the prices of stocksAn Indian national pleaded guilty Friday to conspiracy and aggravated identity-theft charges related to an international fraud scheme to hack into online brokerage accounts in the U.S. and use them to manipulate stock prices, the U.S. Department of Justice said. - +
E-mail scam steals €3 million in carbon credits 05 February, 2010 06:47:00
The phishing scheme resulted in losses of up to €3 million from companiesA clever phishing scheme launched last week may have stolen more than €3 million (US$4.1 million) worth of carbon emission permits from companies. - +
Windows 7 Tips: Best Security Features 04 February, 2010 04:52:00
IT can specify which applications can run on employees' desktopsFor both enterprises and consumers, one of the big draws of Windows 7 has been its tighter security features. - +
Twitter forces password reset to protect some accounts 04 February, 2010 05:48:00
The company has discovered that log-in information has been stolen in compromised torrent file-sharing sitesTwitter required some users to reset their passwords on Tuesday after discovering that their log-in information may have been harvested via security-compromised torrent Web sites, the company said.
Kyocera takes the guess work out of cutting technology costs 27 January, 2010 17:20:00
Riverbed Provides Seamless Integration Between Network Assessment and Acceleration with Enhanced Cascade Solution 27 January, 2010 15:25:00
Devious Ransom Trojan Takes Your Data Hostage 27 January, 2010 14:08:00
Symantec Simplifies Information Management for Enterprise Organisations with NetBackup 7 27 January, 2010 11:52:00
Extreme Networks announces scalable virtualised infrastructure for managed hosting and enterprise data centres 27 January, 2010 11:51:00
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