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  • How to sack your IT supplier

    Clients often come to us asking how they can get rid of their IT supplier. Their reasons are many, and vary from performance-related concerns to wanting to reduce costs by deferring or going without the services. This has especially been the case during the recent economic downturn.

  • How to Gain Stakeholder Engagement

    While one might hope that business leaders, who have everything to gain from process improvement, would recognize the importance of their own leadership role in driving change, we all know that is not always the case.

  • Cloud Integration Triggers Familiar Headaches

    There is a wary sense of deja vu among CIOs when the talk turns to cloud. Having bought a boatload of half-baked products over the years, experienced technology leaders are not easily impressed by the Next Big Thing.

  • To Achieve Innovation from IT Outsourcing, Shake Things Up

    IT departments say they want innovation from their outsourcing vendors, and the vendors say they want to provide it. So why is innovation in outsourcing so rare?

  • IT outsourcing: 3 reasons your vendor won't innovate

    Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they're seeking innovation from their IT outsourcing partners, even though many don't have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their service providers.

  • IT Outsourcing: Many Mergers Ahead

    Xerox's $6.4 billion bid for business process outsourcer Affiliated Computer Services (ACS) is the second merger announced between an enterprise hardware maker and a technology services provider in a week. Just seven days earlier, Dell went public with its plans to purchase Perot Systems.

  • The evolution of the network engineer

    IT is undergoing one of the most significant transformations in recent memory -- yet most IT practitioners (including telecom managers) are only dimly aware of what's happening.

  • 5 Misunderstood Facts About ERP

    Think you know everything about ERP? Here are five things to consider:

  • Politics and Economics of Offshore Outsourcing

    There are two hot topics in the U.S. offshore outsourcing industry today-first, what the likely impact of the recession will be and second, what will be the likely impact of Barak Obama's presidency. While the former has attracted some good intellectual debate, with sound arguments and evidence to support both sides of the story, the latter has received pretty naive coverage, mostly from senior executives of offshore outsourcing or advisory firms desperate to allay their customer's concerns. One fundamental question that they fail to address is why Obama should care about offshore outsourcing. If it was so simple and so straightforward that offshore outsourcing is good for corporations, good for countries, good for economies, then why would Obama even consider doing anything about it?

  • How to Make Offshoring Deals Withstand Crisis Situations

    Globalization is suffering from economic, financial and political challenges. IT organizations can improve results and mitigate risks by revamping offshore strategies. Implementing globalization no longer creates automatic competitive cost advantage. While nearly all companies have globalization programs, most were created randomly and reactively without strategic consideration. To gain competitive advantage, companies must strategically engineer the integration and synergy from service providers.

  • The Road to Better Outsourcing

    Have you ever heard the expression 'Any road will take you there if you don't know where you're going'? When it comes to outsourcing, it can sure cause long term problems if you don't invest in strategy development, goal setting and planning.

  • Offshore Outsourcing: What Role Will Recession Play?

    As the US economy continues its downward spiral, analysts who predicted lost jobs would cause a surge in outsourcing are eating their words.

  • 5 ways to make your company Gen Y-friendly

    Facing a potential onslaught of baby boomer retirements and a smaller pool of Generation X employees to replace them, IT managers who want to create or sustain a Best Place to Work environment will need the additional help of another group of professionals: Generation Y. Also known as Millennials, this group consists of nearly 80 million individuals born roughly between 1979 and 1999. They are the workforce of the future.

  • Don't believe the Windows 7 hype

    That the PR hordes at Microsoft would begin the jungle drumbeat for the next version of Windows within an ace of the launch of Vista was, of course, to be expected. The company's default position whenever challenged about its latest products has always been to pique the appetite for the next version through calculated leaks, the drawing up of roadmaps, the tossing around of code names and the issuing of possible feature details. This predictable tactic is rearing its head again with a steady stream of stories appearing in the media: Google News today lists 862. The question is: why do we play along?

  • Outsourcing and Offshoring are Loaded Terms

    To outsource or not - it's a serious business decision. But the problem is that words carry baggage, and none more so than the word 'outsource'.

  • On Your Mark, Get Set,Transform

    Back in the last century, when business and society changed more slowly, companies could afford to take their time fine-tuning their operations. Today, the marketplace rewards those companies that change most quickly

  • On Off, Off On

    I have just returned from a fact-finding mission about moving our IT operations offshore

  • The Manhattan Effect

    I've been lucky enough to live, work and hang out in both Manhattans - as in New York and Kansas - which makes me kind of an expert on how you can tell the difference between the two.

  • A Formula for Alignment

    Why would someone complete medical school and residency training, then spend a decade in IT to become a CIO?

  • A Shore Thing

    It is inevitable that there will be more IT offshoring in this country. That was my conclusion after a recent series of roundtables on the topic with local IT executives.

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