Most organisations can benefit from a balanced scorecard approach, which can raise the profile of key projects, increase functionality, and predict future performance — and it often leads to greater financial return.

How to turn data into information.

A few painstaking steps offer numerous payoffs, including lowering risks associated with change, eliminating resource conflicts and redundancies, and learning from successes and mistakes of the past — all of which help to save money.

Customer relationship management topics covering definition, systems, software and more.

If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals.

Get an overview of e-commerce from the experts.

Helping nontechnical managers calibrate expectations, learn the key issues in e-mail management and identify issues in setting corporate e-mail policies.

IT managers should know the basics of how e-mail gets from sender to recipient, and what can delay or prevent its arrival.

Enterprise 2.0 has the potential to provide knowledge and content management in a surprisingly cheap and easy fashion using Web-based tools. Learn what it's about, what distinguishes it from consumer Web 2.0 technologies and why you should pay attention.

In almost any CRM system, there's a field in the leads object that indicates the source of the lead. In most systems, that lead source field is carried along as the lead is converted to a contact and an opportunity. Clean — simple — and wrong.

Priorities are so clearly part of rational project management. But they also fall victim to emotional and political pressures, so priorities jump around all too often. This is particularly true with CRM projects, thanks to the right-brained types in sales and marketing, and the frequent reorgs and marketplace shifts that really do change what's important. While the rapid, incremental deliveries from Agile's scrum teams certainly help accommodate rapid change, it's a good idea to have some tools to make the priority list more stable in the first place. Given that the No. 1 cause of scope creep is a weak or erratic prioritization mechanism, getting this process right will pay dividends throughout all phases of your CRM implementation.

Providing IT managers with ID Management tools and technologies for controlling user access to critical information within an organisation.

Solid IT governance — from regulatory compliance to financial and technological accountability — ensures that companies achieve their strategies and goals.

ITIL is a framework of best practices for delivering IT services. What's the big deal about it, and why is it considered so important in corporate computing? We explain the basics before you hunker down with the books.

Anxious about your staffing responsibilities? Questions answered here.

Critical enterprise information is leaking onto mobile devices whose risk of loss or theft is much higher than it is for PCs at the office.

Open source is here to stay: Here's how to start dealing with it.

SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.

Vendors tout the software-as-a-service (SaaS) delivery model as an easy way to deploy applications. But is SaaS all it’s cracked up to be?

Supply Chain Mangement topics covering definition, objectives, solutions and the impact of globalisation.

Software developer TechnologyOne has established a centre of excellence for project management and appointed Andrew Vellnagel as its team director.

CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of canned reports. But reports are incredibly vulnerable to GIGO, and they immediately expose data quality problems. Let's look at issues that limit the validity and credibility of any reports in your CRM system.

CRM systems are where the richest data about customer relationships is supposed to live, and most CRM systems provide a report-writing system as well as dozens of canned reports.

The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.

VicRoads has implemented uniform licensing laws across the state on time and under budget thanks to taking a new approach to the vendor tendering process.

From benefits to implementation challenges, here's what you need to know about virtualisation.

What exactly is VoIP? Do you need it? How do you go about getting it? This overview of the promise and limitations of voice over Internet Protocol (VoIP) provides the basics needed to get started.

Customers vote every day, implicitly through how they prioritize, how they spend their time, and where they engage in transactions (or not). So instead of asking your customers and prospects for an explicit vote, your CRM system needs to listen much more carefully to discern when they have made a choice, and decode what it means about their level of satisfaction.