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  • CIOs highlight BI, virtualisation and cloud computing as key to competitiveness

    An IBM survey of 2500 international and 129 local CIOs suggests business intelligence and centralisation of IT systems through virtualisation and cloud computing will be crucial to remaining competitive in the coming months.

    Written by Rodney Gedda • 15 Sept. 09 10:57

  • The cost of data management

    One of my all-time favorite movies is All the President's Men. The best line in the movie is when Deep Throat (played by the great character actor Hal Holbrook) meets with Bob Woodward (Robert Redford) and hears him explain how his investigation has hit a dead end.

    Written by Michael Friedenberg • 27 Aug. 09 06:58

  • The Dangers of Over-Reliance on Compliance

    Have you noticed that many of the firms suffering high profile, serious, and expensive information security breaches have nonetheless been 'compliant' with certain laws, regulations, or standards? Consider the case of credit card processor Heartland Payment Systems, which recently suffered the unauthorized disclosure of over 100 million credit card and debit card transactions. The firm handles the transactions of over 175,000 merchants. Hundreds of banks have already had to reissue cards as a result of the breach. Note that Heartland was, at the time, certified as fully Payment Card Industry (PCI) compliant. Many other organizations that fall under various Federal, state, and industry regulations are continually experiencing breaches as well.

    Written by Charles Cresson Wood and Kevin Beaver • 06 Aug. 09 04:02

  • ERP & BI: Match made in heaven, if you're in data hell

    Most businesses today have more data than they know how to use. And getting at that data and then presenting it in a useful manner for cogent analysis are two tasks that typically haunt organizations.

    Written by Thomas Wailgum • 05 Aug. 09 04:22

  • Text Analytics: Your Customers Are Talking About You

    If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company. But until recently, addressing sources of customer dissatisfaction was taking too long for Gaylord Hotels. US-based Gaylord, which operates 4 resort hotels in the Nashville; Dallas; Orlando, Florida; and Washington areas, needed a quick, clear view of how customers and meeting planners viewed its properties and services, as well as alerts to budding problems.

    Written by John Edwards • 17 June 08 08:17
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