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  • 6

    Top six BI trends for 2012

    Following Gartner’s BIIM Summit in Sydney, Conrad Bates and Cameron Wall, managing partners of C3 Business Solutions, share the top six business intelligence trends they believe will drive the industry in 2012.

  • 1

    Delivering effective human services: Custom build, off the shelf or hybrid?

    In the last 30 years, public and private organisations have all faced profound change in the way they operate and in the tools available to support new business models.

  • Racing and Wagering Western Australia bets its business on CA Technologies

    Racing and Wagering Western Australia (RWWA) can’t afford to gamble with its core IT systems. With the organisation bringing in more than $1.5 billion in turnover each year and achieving a turnover of up to $22 million during major sporting events such as the Melbourne Cup, IT is critical to the organisation’s profitability.

  • 1

    Five things I’ve learned: Operating in a new customer landscape

    Brian Donn, CEO of process-based CRM specialist Sword Ciboodle, spoke to CIO about what he has learned while operating in a new customer landscape.

  • 2

    Cloud computing: Improving healthcare services

    For all the innovations transforming the healthcare industry, one area where it remains almost universally behind the times is in the use of information technology.

  • 1

    Five things I've learned: Effective leadership

    Ever just want to slow down at work? Remember the days when you had space in your diary, could make a snap decision to take a long lunch, or when you regularly used that gym membership? What happened to work-life balance? When did it become so hard and where did the time go?

  • 5 CRM trends to seize on in 2012

    Next year will carry big expectations for Customer Relationship Management systems (CRMs).

  • Enterprise software: Why usability matters

    The world is more interconnected and intelligent than ever and most companies operate in a global market place. Best practices and operational excellence from a single innovative company, instantly affect the market for another company on the other side of the globe. As business gets more complex, the IT applications and systems that support it need to do the exact opposite -- become simpler and easier to use.

  • Driving big business with big data: Extracting value from information

    Imagine this -- a typical Tuesday morning, the corporate network is down. A few years ago, this would have sent offices into panic mode, leaving employees helpless to act until the IT department fixes the problem. Not anymore -- today’s employees have their email and diaries on their smart phones, client lists on their Blackberrys and documents on their iPads. What started as organisations tolerating the odd iPhone and Tablet at the workplace is rather reluctantly evolving to a Bring Your Own Technology (BYOT) culture.

  • IT services market in Australia: Logica CTO

    The uncertainty in the stock market and global economy is driving the growth of the managed services market in Australia. With IT budgets tight, CIOs risk adverse and boards looking for flexibility, managed services appear set to dominate IT activity, according to John Taylor, chief technology officer of Logica.

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