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  • 2

    The true cost of IT

    Thanks to its increasing intertwining with business processes, IT is becoming more complex and costly to manage. The complexity is due in part to the natural evolution of the business’s dependence on IT, and to the piecemeal and sometimes divergent nature of demands on IT. Whatever the cause, complexity begets ambiguity and is therefore undesirable

  • 5 things I've learned - Ben Wrigley

    As the director of information technology for InterContinental Sydney, Ben Wrigley understands the importance of people in the technology equation

  • Tips for IT leaders to improve communications

    These days it is not difficult to find CIOs who are excellent communicators. Unfortunately, it is also common to see many IT leaders who struggle to communicate well. Some IT leaders are very good at communicating technical information with their teams, while others communicate well with business users. Many, however, find it hard to communicate effectively with all the stakeholders in the business. I have been thinking about why this is the case and what IT leaders at all levels can do to improve their message delivery, be effective at leading and motivating their team and engaging with the business.

  • Think Tank: Fad-free performance management

    IT magazine articles and whitepapers regularly publish articles on, ‘building a high performing team’, ‘reinventing the workforce’, ‘transforming the organisation’ and the like. They include stories from large — usually overseas — companies where the CIO has turned an under-performing organisation around (with the help of a brand name consulting firm with their brand name methodology). Local CIOs and IT managers read the articles and begin to believe they too need a major transformation program in order to turn their IT organisation into a ‘world-class’, ‘high-performing’ organisation.

  • How to be a good panel moderator

    Panel discussions have a bad reputation for good reason. Far too often, they're boring, repetitious and as lifeless as a lineup of bobble-head dolls.

  • 6

    Five reasons Australian email belongs in the cloud

    If your company or organisation is not currently considering migrating its email systems onto a cloud computing platform, you're in danger of being left behind. That's the conclusion I have reached after six months of closely following the Australian technology sector's growing fascination with cloud computing, in all its variants and according to all the different definitions.

  • Wealth management: Deceptively simple

    The ANZ recently announced its intention to ramp up its drive into the wealth management sector and HSBC Australia plans to expand into the ‘mass affluent’ market. Both announcements reflect the need felt by all the Australian banks to find new ways of increasing shareholder value in a crowd

  • IT Has a Better Idea

    The development of innovative products and services - or for the sake of brevity, let us just call it new product development - is an imperative for enterprises of every stripe in response to rising stakeholder expectations and growing market competition. Unsurprising then that when asked about such things in the latest Gartner survey of CIOs, supporting and driving new product development was one of the predominant IT issues for 2008 and beyond

  • Comfort Is for Home, Not Work

    Our plates were well picked over, but the waitress was hesitant to interrupt us to clear the table. My dinner conversation with Susan, a potential employee, was easily into its third hour. Susan's a smart, experienced technician — exactly what we needed for our start-up. I'd answered every question that she'd thrown at me, but she just wasn't ready to change jobs. Her current one was very comfortable, she said.

  • An Architecture for the Future

    Today, organizations need to learn to make workflow changes on the fly.
    Otherwise, consumers and trading partners alike are ready to move on.

  • The Road Less Travelled

    At times, a leader must be a bit of a contrarian.

  • Ticktock, Ticktock

    The best leaders know not only what to do, but when to do it. That includes choosing the right time and place to introduce new technology

  • How to Get Inspired

    Leading innovation requires creativity. That means you have to think like an artist

  • Show Them the Money

    It's time to position your IT organization as a profit centre. Here's how

  • The Case for Advocacy

    Good leaders advocate for their own initiatives. And sometimes help others advocate for them

  • Getting in Sync

    Your reputation for performance depends on your ability to align with end users

  • Why Leaders Fail

    If you're heading in the wrong direction, every step you take will be wrong

  • Toxic!

    Some leaders are so bad, they can poison a company. Here's how to spot them, and what you can do about them

  • Move It or Lose

    Three quick steps to building systems so your mid-size company can compete with the big boys

  • Shopping for a Future

    CIOs soon will be able to pick their career paths according to their strengths as leaders and whether they want to focus on technology or business

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