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  • Check your Cloud SLAs: Longhaus

    Local chief information officers and IT managers would be wise to take a closer look at their service-level agreements with Cloud providers following the Amazon EC2 service outage in eastern United States over the weekend.

  • CIOs must join the era of empowerment

    Talk to any CIO and one issue inevitably surfaces: How do CIOs cope in a world where they can’t keep up with what their employees are doing? The answer, according to Forrester vice-president and principle analyst, Ted Schadler, is to join them.

  • Collaboration software shouldn't be deployed out of the box: Gartner

    IT managers implementing collaborative software such as SharePoint have been warned that simply installing applications out of the box will put strain on relationships throughout the business.

  • Key to omnichannel CX is customisation

    In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.

    Interactive Intelligence

    Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.

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