Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Management » Opinions »

  • How to prepare for IT service delivery of the future

    Most people fear automation. Since the beginning of the Industrial Revolution, the "A-word" has conjured up rebellion by those who are vulnerable to replacement by machines. When you automate a job, there is a high likelihood that the machinery will reduce dependence on human interaction and may even eliminate the need for humans altogether. In the future, some IT roles will diminish in numbers and possibly disappear altogether -- but service management and automation will always need innovators and leaders.

    Written by Glenn O'Donnell • 31 Aug. 12 16:51

  • What would the next CIO do? How to preempt your successor

    In my six years as a CIO, I've heard countless statistics, jokes and other reminders of my job's typically short shelf life. Fortunately, I'm also a tenured associate professor, so I'll get to opine about IT leadership long after my "best if used by" date has passed.

    Written by Bryson Payne • 30 Aug. 12 16:00

  • Why some CIOs earn the big bucks

    CIOs can earn bigtime bonuses when their businesses meet financial goals. CIO magazine's editor in chief Maryfran Johnson weighs in on our exclusive research into CIO pay.

    Written by Maryfran Johnson • 30 Aug. 12 15:51

  • Email-to-CRM contact connection easier said than done

    People are the starting point for managing relationships. In your CRM, they're stored as leads and contacts. In your email client, it's the address book. It takes a lot more than fate to bring them together.

    Written by David Taber • 30 Aug. 12 14:33

  • 6 home truths about rock star developers

    You want the best and the brightest money can buy. Or do you? In fact, you're better served by a group of developers with mixed skill levels who focus on getting the job done

    Written by Andrew Oliver • 30 Aug. 12 10:05

  • Bart Perkins: The value of skeptics (of the right kind)

    Their endless questioning can be painful at times, but a loyal skeptic can help keep your project on track.

    Written by Bart Perkins • 27 Aug. 12 10:08

  • Thornton May: Futuring should be job No. 1 for IT

    Futuring is not what you do when you are finished with the imagined real work of operations.

    Written by Thornton A. May • 27 Aug. 12 10:08

  • How Dell and HP can avoid being dragged down by PCs

    Neither Dell nor Hewlett-Packard is in danger of going under, but both are losing enough PC business to Lenovo to drag the rest of the company down. The choices that CEOs Michael Dell and Meg Whitman make in their attempts to cure what ails Dell and HP will define their legacies, CIO.com columnist Rob Enderle writes.

    Written by Rob Enderle • 24 Aug. 12 14:58

  • Why your CRM integration consultant doesn't know anything

    The old joke about management consultants as "people you hire to tell you the time that's on your watch" still rings true. When it comes to CRM consultants, though, the overwhelming impression is that they know even less about your business. Here's what you can do about it.

    Written by David Taber • 23 Aug. 12 14:42

  • How the FBI Proves Agile Works for Government Agencies

    The FBI issued a press release at the end of July that hardly sent a ripple. You probably didn't notice--which is ironic, considering the release caps more than a decade of hard work and more than $1 billion in taxpayer dollars spent. The end of a story so fraught with miscommunication, incompetence and failed oversight that the entire debacle would have been a shoo-in for the most flagrant waste of taxpayer dollars since, well, ever--except that the project was turned around, put back on track and is now live thanks to the fact that it was rescued by following an agile software development methodology.

    Written by Jason Bloomberg • 22 Aug. 12 15:00

  • Are your security professionals qualified?

    Many don't know what they don't know. Insider (registration required)

    Written by Ira Winkler • 16 Aug. 12 14:08

  • Software testing lessons learned from Knight Capital fiasco

    Knight Capital lost $440 million in 30 minutes due to something the firm called a 'trading glitch.' In reality, poor software development and testing models are likely to blame. Here's what your company can do to avoid similar embarrassment and huge losses.

    Written by Matthew Heusser • 14 Aug. 12 20:48

  • Harnessing change is second key to agile IT governance

    This article is the second in a series called The 12 Principles of Agile IT Governance. The series is designed to help board members and senior managers leverage technology excellence as a competitive advantage. Each article discusses a key principle of agile IT governance and presents tactical measures that allow for deployment of that principle.

    Written by Chiranjeev Bordoloi • 14 Aug. 12 14:43

  • Career advice: Working around a bad boss

    Premier 100 IT Leader Raman Mehta also answers questions on returning from an extended maternity leave and finding some economic sectors with a future.

    Written by Raman Mehta • 13 Aug. 12 17:02

  • How much should you spend on CRM software?

    Making the business case for an accounting or HR system is clear-cut: Avoid unnecessary costs, manage cash better, reduce risk and you're done. If you were to invest twice as much in one of those systems, you might increase business payoff by 20 percent, so you can find the optimization point for ROI in a single spreadsheet.

    Written by David Taber • 13 Aug. 12 15:24

  • Paul Glen: Assess your surroundings from 2,000 feet above

    You can tell a lot about what matters in a community from the vantage point of a small plane. That's figuratively true of all organizations.

    Written by Paul Glen • 13 Aug. 12 10:14

  • Security Manager's Journal: Security training on the cheap

    With no budget, our manager has to devise a security awareness and training program on his own.

    Written by J.F. Rice • 09 Aug. 12 17:49

  • Why CRM Implementation Is So Political

    If CRM systems are just IT systems, why are the projects so political? It's the people, processes and policies that are affected. Here are five warning signs that mudslinging may begin, as well as some tips for reaching across the aisles.

    Written by David Taber • 02 Aug. 12 12:54

  • Different Cloud Survey, Same Cloud Adoption Concerns

    The Uptime Institute, a well-known and -respected organization that focuses on data center best practices and economics, recently released its 2012 Data Center Survey (registration required).

    Written by Bernard Golden • 01 Aug. 12 16:37

  • When there's a third party in the cloud

    When contracting for cloud-computing services, one challenge is that there may be more parties involved than your company and the cloud vendor. The vendor might outsource some of the services covered in the contract, or it could end up under different ownership after a merger or acquisition. On the client end, you might choose to work with a cloud broker. Because the introduction of third parties can increase risk, it's essential for potential cloud clients to identify third parties before adopting a cloud service, thoroughly understand their roles and ensure that their responsibilities are effectively addressed in the contract.

    Written by Thomas Trappler • 30 July 12 14:28
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Recent comments

Computerworld
ARN
CFO World
CMO