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  • Mergers & acquisitions: The first 100 days

    It is day one of the acquisition and executive reputations are on the line. Are you prepared? Have you revised your current organisation commitments and reviewed organisational priorities with colleagues?

  • Think Tank: Tips for IT strategic planning success

    We all know that we need to get more value from information technology investments. That means IT projects, portfolios and priorities must be aligned to those of the business. IT strategic planning is often used as a tool to achieve this alignment and turn the business needs into results. But it is often not that easy! Many organisations develop a strategic plan but successful implementation is still difficult. Like in golf or chess, rules are well known but consistent performance is still hard.

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    Total cost of ownership is only part of the SaaS picture

    For me TCO is only part of the picture, using this measure in isolation can lead you to make suboptimal purchasing decisions. This is written with my experience of Salesforce front of mind, however this can apply to most SaaS providers.

  • Seven key imperatives of full spectrum leadership

    Let’s open the aperture for a more expansive view towards a ‘full spectrum’ approach to deep consciousness within a framework that combines seven imperatives of leadership.

  • Full spectrum leadership

    The business sky is clear, the view expansive and the opportunities are boundless. You want to be more than a great leader, to burst from effective management to full spectrum leadership where you will use your deeper insight and sharpened skills to change behaviours, build leadership and achieve outstanding results.

  • What's your brand?

    In the last year or so, the word ‘brand’ has been appearing with increasing regularity and IT is no exception to this trend. Top athletes talk about their PB, or personal best. For CIOs, is your PB more important than your PB? By that I mean is your ‘personal brand’ more important than your ‘personal best’? Marketing and branding are no longer restricted to the domain of the sales and marketing teams, whose primary purpose is to make their company’s products and services more attractive or appealing to customers than those of the opposition.

  • Cloud computing: A sustaining or disruptive innovation?

    If you've read this blog over the past couple of years, it should be no surprise that I am a huge advocate of the theories of Clayton Christensen, author of "The Innovator's Dilemma." Christensen and his book were brought to mind this week by the cover story in Forbes about his severe health problems, his experience with the U..S healthcare system, and his prescriptions for how to fix it.

  • 5 things I've learned - Ben Wrigley

    As the director of information technology for InterContinental Sydney, Ben Wrigley understands the importance of people in the technology equation

  • Public sector still challenged by ICT 'silver bullets'

    Recent experience is showing us that investing in an ICT initiative is one of the highest risk activities the public sector could be involved with. It is surely the case when headlines like ‘millions wasted’, ‘years late’, and ‘minister resigns’ becomes the public’s corporate memory of a complex ICT project. So why does the public sector keep looking for ‘silver bullet’ ICT solutions when the available evidence shows continued under-performance, under-scoping and under-estimation of complexity and risk?

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    All brand new: an amaysim experience down under

    A group of European entrepreneurs have banded together to create a new mobile telecommunications company aimed at the high-volume consumer market, and it even has a local call centre.

  • Wii worry, convergence powers gaming ahead

    When the Wii first came onto the market it was an instant hit, but the console gaming space is changing so fast Nintendo needs to rethink how it plays the innovation game for a converged world.

  • Leading in a socially networked world

    Companies are scrambling to take advantage of the marketing and public relations opportunities that social networking offers. Who wouldn’t jump at the prospect of seeing their product or service virally transformed into an overnight sensation via Facebook or Twitter?

  • Think Tank: Fad-free performance management

    IT magazine articles and whitepapers regularly publish articles on, ‘building a high performing team’, ‘reinventing the workforce’, ‘transforming the organisation’ and the like. They include stories from large — usually overseas — companies where the CIO has turned an under-performing organisation around (with the help of a brand name consulting firm with their brand name methodology). Local CIOs and IT managers read the articles and begin to believe they too need a major transformation program in order to turn their IT organisation into a ‘world-class’, ‘high-performing’ organisation.

  • Processes and the people factor

    As an IT management consultant, I look at a lot of processes. They're everywhere. And so are the misconceptions about what makes them useful.

  • Stop Educating the Business and Start Delivering Value

    I cannot tell you how many times I've heard CIOs say that they need to educate the executive committee about the value of IT. While I tend to nod and agree, the idea has always struck me as odd.

  • Collaborate or perish

    Speaking to Australian CIOs about their current challenges, collaboration is emerging as the ‘next big thing’ for IT departments in Australia. The days of trying to justify IT investments in portals and next generation messaging and communications services are behind us. Now, the business is beating a path to IT’s door, demanding better tools to enable more effective collaboration. So what has changed?

  • Could Facebook be the next AOL?

    Last week, Facebook announced that it had amassed 500 million users, a formable portion of the global Internet audience. But even as Mark Zuckerberg and company celebrates, others are busy trying to uproot Facebook's popularity by establishing a set of open standards to share Facebook-like features across the Internet.

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    Think Tank: Beyond service management

    Most IT service organisations have adopted ITIL or similar service management disciplines. Service management requires new processes for users. Service is provided only after a service request is raised, new initiatives need a business justification, service level agreements need to be in place, and the list goes on. Any experienced IT manager knows that certain disciples are necessary to be able to deliver reliable and cost effective IT service.

  • How to Gain Stakeholder Engagement

    While one might hope that business leaders, who have everything to gain from process improvement, would recognize the importance of their own leadership role in driving change, we all know that is not always the case.

  • Think innovation for better business results

    How can CIOs use innovation to position IT as a business driver?

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