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  • Five innovation opportunities for CIOs in 2011

    Most of the CIOs I speak with are looking at the year ahead as an opportunity to drive innovation within their organizations, usually by automating back office activities. That's a good place to start. But the most aggressive are looking beyond running the IT shop more efficiently and effectively; they're also experimenting with new technologies that can increase profitability, improve competitiveness and attract new customers. We call them ambidextrous innovators.

    Written by Chris Curran • 21 Jan. 11 06:46

  • Cloud makes capacity planning harder: Three fight-back tips

    One of the issues we focus on in conversations with companies evaluating moving to cloud computing is the importance -- and challenge -- of capacity planning in a cloud environment. The bottom line is that cloud computing is going to make capacity planning much more difficult for CIOs who intend to maintain all or most of their company's computing in internal data centers. Moreover, utilization becomes a highly risk-associated topic as utilization risk is shifted onto the cloud operator.

    Written by Bernard Golden • 14 Jan. 11 09:29

  • What are the principles of Agile?

    Agile developers often refer to the collaboratively-developed Agile Manifesto, which outlines 12 core principles

    Written by David Braue • 14 Dec. 10 08:00

  • What is ITIL? The IT Infrastructure Library

    ITIL, the IT Infrastructure Library, is just that: a library of volumes describing a framework of best practices for delivering IT services.

    Written by CIO Staff • 25 Oct. 10 17:23

  • 3 cloud storage use cases ready for prime time: Forrester

    Despite the confusion surrounding what cloud storage really means and how it might be used, few advances in storage have been hyped as much as "cloud storage." Understandably, IT professionals are intrigued by the prospect of reducing their reliance on internal capabilities, eliminating capital spending, and improving the overall cost structure of specific parts of their storage environment by moving workloads to the cloud. At the same time, every vendor in the space is painting its products and message with a cloud veneer.

    Written by Andrew Reichman • 07 Sept. 10 03:57

  • CRM: What to Consider When Choosing a System

    What's Happening: The customer-relationship management software you installed ten years ago is showing its age just as the market for CRM software has fully matured. You have choices now between on-premise and software-as-a-service (SaaS) applications.

    Written by John Brandon • 07 Sept. 10 03:49

  • How to improve your CRM lead tracking

    In almost any CRM system, there's a field in the leads object that indicates the source of the lead. In most systems, that lead source field is carried along as the lead is converted to a contact and an opportunity. Clean — simple — and wrong.

    Written by David Taber • 04 Aug. 10 02:35

  • Your Next IT Budget: 6 Ways to Support Business Growth

    After a year of deep recession affecting IT budgets, businesses are finally returning to a growth agenda. And infrastructure and operations is no exception: in the coming year, Forrester expects a noticeable bump in IT spend. So what does this mean for the infrastructure professional? It's time to reprioritize initiatives to align with the business' focus on growth. To do so, look at where your dollars are coming from, tap into funds set aside for innovation and growth, and deliver on three critical I&O initiatives.

    Written by Robert Whiteley • 21 July 10 04:43

  • Think Tank: Promises, promises!!

    "Over promise and under-deliver" is is just one of many myths about promises. Here's how to make promises you can keep.

    Written by Hemant Kogekar • 22 Jan. 10 08:46

  • SOA 101: An Executive Guide to Service-oriented Architecture (SOA)

    What is service-oriented architecture (SOA)? Do you need one? And if you do, what are the first steps you need to take to create an SOA of your very own?

    Written by CIO Staff • 24 Nov. 08 13:03

  • Web 2.0 101: An Executive Guide to Web 2.0

    Web 2.0 is a set of technologies, a huge set of related functionality and almost a lifestyle choice. This straight-up, non-techie tutorial will help you separate the facts from the hype.

    Written by Esther Schindler • 24 Nov. 08 12:40
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    Enterprise 2.0 101: An Executive Guide to Enterprise 2.0

    Enterprise 2.0 has the potential to provide knowledge and content management in a surprisingly cheap and easy fashion using Web-based tools. Learn what it's about, what distinguishes it from consumer Web 2.0 technologies and why you should pay attention.

    Written by Ron Miller • 21 Nov. 08 12:20

  • Vendor Management 101: An Executive Guide to Vendor Management

    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.

    Written by CIO Staff • 21 Nov. 08 11:42

  • IT Governance 101: An Executive Guide to IT Governance

    Solid IT governance — from regulatory compliance to financial and technological accountability — ensures that companies achieve their strategies and goals.

    Written by Karen D. Schwartz • 20 Nov. 08 17:14
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    ITIL 101: An Executive Guide to the IT Infrastructure Library

    ITIL is a framework of best practices for delivering IT services. What's the big deal about it, and why is it considered so important in corporate computing? We explain the basics before you hunker down with the books.

    Written by CIO Staff • 20 Nov. 08 17:09

  • Change Management 101: An Executive Guide to Change Management

    A few painstaking steps offer numerous payoffs, including lowering risks associated with change, eliminating resource conflicts and redundancies, and learning from successes and mistakes of the past — all of which help to save money.

    Written by CIO Staff • 20 Nov. 08 16:35

  • Business Intelligence 101: An Executive Guide to Business Intelligence

    How to turn data into information.

    Written by CIO Staff • 20 Nov. 08 16:23
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    Balanced Scorecard 101: An Executive Guide to Balanced Scorecard

    Most organisations can benefit from a balanced scorecard approach, which can raise the profile of key projects, increase functionality, and predict future performance — and it often leads to greater financial return.

    Written by Karen D. Schwartz • 20 Nov. 08 16:10

  • Agile Programming 101: An Executive Guide to Agile Programming

    Agile programming strategy can help reduce application costs, improve application quality and ensure everyone is involved in the creation process. We explain the basics to help you get started with iterations, extreme programming, Scrum and other related programming methodologies.

    Written by CIO Staff • 20 Nov. 08 15:30
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    VoIP 101: An Enterprise Guide to VoIP and IP Telephony

    What exactly is VoIP? Do you need it? How do you go about getting it? This overview of the promise and limitations of voice over Internet Protocol (VoIP) provides the basics needed to get started.

    Written by Thomas Wailgum • 20 Nov. 08 15:17
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