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  • In depth: The new help desk - agile, educational, efficient

    A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.

    Written by John Brandon • 02 Feb. 12 03:41

  • Resources CIOs in Australia

    In a fast growing sector, the bottom line is everything

    Written by Matt Rodgers • 24 Jan. 12 08:55

  • 9 hot technology startups to watch in 2012

    While there are sure to be a lot of new networking and IT companies that emerge in 2012, these nine stood out for their potential to deliver game-changing innovations in a wide array of fields, including Cloud computing, enterprise search, and mobile application development. (These are in addition to seven hot Cloud companies and seven storage companies to watch that we highlighted last year.)

    Written by Brad Reed • 11 Jan. 12 07:32
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    A new era of IT transformation

    The days of large IT transformation projects are over. In their place will be a new kind of IT transformation: smaller in scale, near-constant and more responsive to business needs — but with vast potential to revolutionise how IT is used by enterprises.

    Written by CIO Staff • 06 Dec. 11 07:39

  • Guide: How to bulletproof your website

    'Tis the season to begin ramping up online shopping activity, and for retailers that means doing all they can to ensure their websites are up, highly available and able to handle peak capacity. Looming in many IT managers' minds is the cautionary tale of Target, whose website crashed twice after it was inundated by an unprecedented number of online shoppers when the retailer began selling clothing and accessories from high-end Italian fashion company Missoni.

    Written by Esther Shein • 29 Nov. 11 03:32

  • IT inferno: The nine circles of IT hell

    Spend enough time in the tech industry, and you'll eventually find yourself in IT hell -- one not unlike the underworld described by Dante in his "Divine Comedy."

    Written by Dan Tynan • 03 Oct. 11 21:11

  • Guide: How to sync your PC, smartphone, and tablet

    A few years ago businesspeople carried a laptop on the road, used a desktop PC in the office, and worked on another PC at home. Maybe they had a BlackBerry, too--but only if they were real big shots.

    Written by Loyd Case • 29 Sept. 11 23:55

  • How to prepare your business for Google+

    Google+ just opened its doors to the world by enabling open signups and moving to the beta, testing phase. The nascent social network is still thin on features and ways for businesses to properly use it, but its minimalist approach has gained Google+ millions of users in a very short period.

    Written by Angela West • 24 Sept. 11 23:59

  • Supply chain management in Australia - Part 3

    As if data quality and stockouts weren’t enough of a day-today worry for CIOs, added pressure to serve demanding online customers and keep up with changing legislation are creating new challenges. With several retail giants lumbering online and the looming introduction of the government’s new carbon tax, CIOs need to be working with procurement, financial and other business leaders to ensure supply-chain systems are up to today’s new challenges.

    Written by David Braue • 21 Sept. 11 07:00

  • Big data - Part 2

    A second technology making a significant impact on solving Big Data problems is in-memory computing, which takes workloads that were traditionally resident on disk-based storage and moves them into main memory. This delivers a performance improvement many times above that which has been possible previously.

    Written by Brad Howarth • 20 Sept. 11 10:12

  • Supply chain management in Australia - Part 2

    If supply chain experts can spend so much time and effort improving efficiency and still have more work to do, how are smaller companies meant to get their supply chains right? It’s not as if they have been standing still: CIOs at FMCG organisations and other companies of all sizes have long focused on using high-end supply chain management solutions to trim fat from their company supply chains. Many embarked upon massive enterprise resource planning (ERP) implementations a decade ago as they stared down the end-of-life of existing systems and the spectre of the Y2K bug. Yet while their intentions were good, the same can’t be said for the methods of resolution.

    Written by David Braue • 20 Sept. 11 06:00
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    Supply chain management in Australia - Part 1

    It all started, as these things sometimes do, with a chicken.

    Written by David Braue • 19 Sept. 11 10:59
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    Get the IT career you want: Develop business value

    A lot of technology professionals are frustrated with the IT profession. They can't find a job or move into the position that they want. They're always hearing that demand exists, but that's not what their personal experience has shown them. They feel they have the skills for the job, and have even put in the time it takes to be qualified or certified in the technologies in demand. But the requirements for IT career development remain elusive.

    Written by Al Kuebler • 25 Aug. 11 03:17

  • Working with HR - Part 3

    What department heads and line managers think of HR, what employees think, and what HR managers think.

    Written by Tim Mendham • 19 Aug. 11 07:00

  • Working with HR - Part 2

    Stephanie Christopher, national director of SHL Australia New Zealand, a company which assists companies — including recruitment firms — in their recruitment activities, says that for the more technical positions HR has to fill, “it would lean toward the line manager for advice; it would be the line manager who would have final say”.

    Written by Tim Mendham • 18 Aug. 11 11:37
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    Working with HR - Part 1

    Tell me if you’ve heard this one before: “Managers aspire to be strategic, but they are required to fulfil their duties as a functional expert.”

    Written by Tim Mendham • 17 Aug. 11 13:50
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    Leading through human instincts

    In the business world, describing your boss as “ape-like” is not typically considered a compliment. But it turns out there is a lot we can learn from chimpanzees about effective leadership. Applying human instincts to the corporate jungle can help IT leaders bring out the best from their team or manage technology change for end-users. Chimpanzees share 98 per cent of our DNA, making them more closely related to humans than gorillas. So it is little wonder that we have a lot in common.

    Written by Caitlin Fitzsimmons • 08 Aug. 11 10:28

  • How the iPad will change IT forever

    When evaluating the adoption of mobile enterprise applications, it's important to understand the overall trends driving the adoption of the iPad within the enterprise. As I worked on the book, iPad in the Enterprise: Developing and Deploying Business Applications, I spoke to, interviewed, and received feedback from dozens of technology authors, industry analysts, enterprise software executives, Fortune 1000 CIOs, and other visionaries of enterprise IT. I felt that the best way to explore this concept was to hear from those industry leaders directly.

    Written by Nathan Clevenger • 03 Aug. 11 02:01

  • The six million dollar vendor

    Between 2005 and 2010, Gartner estimated IT managers and executive decision makers have gone from dealing with an average of 3.7 vendors to 10. The onset of Cloud computing as well as the revival of service outsourcing in wake of the economic downturn have only exacerbated this as companies increasingly look to multi-source their services to obtain the functionality they need at a cost they can afford.

    Written by James Hutchinson • 14 July 11 07:00

  • Think Tank: Managing the talent pool

    Think of talent management and we immediately think of managing bright, high potential employees. But although ‘star talent’ individuals are important in any business, just managing stars is not enough. A high performing team means managers must understand the performance and contribution from all the team and manage the talent pool.

    Written by Hemant Kogekar • 13 July 11 09:04
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