When contracting for cloud-computing services, one challenge is that there may be more parties involved than your company and the cloud vendor. The vendor might outsource some of the services covered in the contract, or it could end up under different ownership after a merger or acquisition. On the client end, you might choose to work with a cloud broker. Because the introduction of third parties can increase risk, it's essential for potential cloud clients to identify third parties before adopting a cloud service, thoroughly understand their roles and ensure that their responsibilities are effectively addressed in the contract.
IT Value / Opinions
IDG Enterprise CEO Michael Friendenberg finds that the 25th annual class of CIO 100 winners exemplify organizations that know how to succeed in business in even a challenging economic climate
CIO magazine editor in chief Maryfran Johnson looks at how some companies are tackling the complex task of making their tools and processes simpler
The Supreme Court will soon decide whether the "First-sale Doctrine" applies to products made outside the US ... let's hope they get it right ...
The global sourcing industry has changed fundamentally, driven by global megatrends of demographics, economics, rapidly changing technological infrastructure, connected consumers and rise of emerging economies.
There's a right way and a wrong way to convey important information to your fellow executives. Our expert offers three things to keep in mind.
Speakers at Microsoft TechEd touted the virtues of the upcoming Windows 8. No surprise there -- except the speakers were using Windows 8 on tablets, with nary a desktop in sight. Will the strength of Windows 8 on tablets finally get IT and end users on the same BYOD page?
Geeks are devoted to Truth, with a capital T. The question 'When will it be done?' feels like a request to lie. Insider; registration required)
Forrester vice president Kyle McNabb advises CIOs to take a central role in improving customer experience and outlines what it takes to reclaim that role.
Many in the US are concerned about the talent gap between American students and similarly-aged students overseas when it comes to math and science skills. This is a real problem for our economy and security. But CIOs can help by reaching out to guidance councelors and educating them about jobs in IT.
CIO magazine's editor in chief discusses our June 15 cover story on the CIO-CMO relationship and why, despite the potential for animosity, there is a big benefit in learning to get along.
For me TCO is only part of the picture, using this measure in isolation can lead you to make suboptimal purchasing decisions. This is written with my experience of Salesforce front of mind, however this can apply to most SaaS providers.
Thanks to its increasing intertwining with business processes, IT is becoming more complex and costly to manage. The complexity is due in part to the natural evolution of the business’s dependence on IT, and to the piecemeal and sometimes divergent nature of demands on IT. Whatever the cause, complexity begets ambiguity and is therefore undesirable
Most IT service organisations have adopted ITIL or similar service management disciplines. Service management requires new processes for users. Service is provided only after a service request is raised, new initiatives need a business justification, service level agreements need to be in place, and the list goes on. Any experienced IT manager knows that certain disciples are necessary to be able to deliver reliable and cost effective IT service.
I'm a qualified accountant. I even sometimes read the Accountants Journal - there, I've said it!
About 30 years ago, I tried to calculate the mass of a glueball, a highly mysterious subatomic particle composed entirely of gluons, which are the infinitesimally tiny elementary particles that make it possible for protons and neutrons to stick together in atomic nuclei. As you can imagine, the calculations were extremely complex and required an enormous amount of computing power.
A curious phenomenon has emerged with environmental action within organisations. For once, the staff appear to be ahead of the business.
Every organization has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their managers. They stifle innovation by shooting down new proposals, claiming that changes "just can't be done."
All who remember how painful the budget process was understand that a CIO's negotiating power is, to a great extent, determined by how well clients understand the value they get for the money. There are three components to the concept of value: understanding exactly what IT delivers, believing that the cost is fair and evaluating the contribution of those deliverables to the bottom line.
Lining up a single vendor to supply most of your software seems easy but isn't always smart, says an IT management expert. With fewer vendors to choose from these days, it's best to hedge your bets
Different types of analysis suit different customer strategies.
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