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  • 2

    Total cost of ownership is only part of the SaaS picture

    For me TCO is only part of the picture, using this measure in isolation can lead you to make suboptimal purchasing decisions. This is written with my experience of Salesforce front of mind, however this can apply to most SaaS providers.

    Written by Andy Pattinson • 14 April 11 15:54
  • 2

    The true cost of IT

    Thanks to its increasing intertwining with business processes, IT is becoming more complex and costly to manage. The complexity is due in part to the natural evolution of the business’s dependence on IT, and to the piecemeal and sometimes divergent nature of demands on IT. Whatever the cause, complexity begets ambiguity and is therefore undesirable

    Written by Sukalp Sharma • 30 March 11 17:46
  • 2

    Think Tank: Beyond service management

    Most IT service organisations have adopted ITIL or similar service management disciplines. Service management requires new processes for users. Service is provided only after a service request is raised, new initiatives need a business justification, service level agreements need to be in place, and the list goes on. Any experienced IT manager knows that certain disciples are necessary to be able to deliver reliable and cost effective IT service.

    Written by Hemant Kogekar • 22 June 10 10:48

  • The number cruncher's guide to delivering IT value

    I'm a qualified accountant. I even sometimes read the Accountants Journal - there, I've said it!

    Written by Owen McCall • 11 March 10 08:14

  • How Better Software Can Save the World

    About 30 years ago, I tried to calculate the mass of a glueball, a highly mysterious subatomic particle composed entirely of gluons, which are the infinitesimally tiny elementary particles that make it possible for protons and neutrons to stick together in atomic nuclei. As you can imagine, the calculations were extremely complex and required an enormous amount of computing power.

    Written by Adam Kolawa • 13 Oct. 08 14:18

  • Sustainability is Not an Add-on or a Departmental Issue

    A curious phenomenon has emerged with environmental action within organisations. For once, the staff appear to be ahead of the business.

    Written by David Tebbutt • 30 June 08 15:04

  • IT full of 'ducks'? Declare open season

    Every organization has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their managers. They stifle innovation by shooting down new proposals, claiming that changes "just can't be done."

    Written by Bart Perkins • 22 April 08 09:25

  • Are Users Getting a Good Deal?

    All who remember how painful the budget process was understand that a CIO's negotiating power is, to a great extent, determined by how well clients understand the value they get for the money. There are three components to the concept of value: understanding exactly what IT delivers, believing that the cost is fair and evaluating the contribution of those deliverables to the bottom line.

    Written by N. Dean Meyer • 31 March 08 15:19

  • Why You Need More Than One Software Vendor

    Lining up a single vendor to supply most of your software seems easy but isn't always smart, says an IT management expert. With fewer vendors to choose from these days, it's best to hedge your bets

    Written by Laurie Orlov • 14 Jan. 08 12:58

  • Big Iron is back

    After some two decades of having its market share eroded by migration to server-based applications, "big iron" is back. And, irony of ironies, the catalyst for the comeback is the need to deal with server farms that have grown out of control.

    Written by Kevin Tolly • 15 Aug. 07 09:52

  • Selling IT to Business

    In recent columns, I've discussed the need for business to align with IT. Yes, you've got that right - my point is that successful businesses need to ask how they can best leverage IT as a strategic asset.

    Written by Johna Till Johnson • 31 May 07 15:22

  • Zapped!

    Server prices are dropping, performance is increasing, and IT is consuming less space. So why is total cost of ownership headed through the roof?

    Written by Kenneth G Brill • 03 April 07 12:33
  • 1

    A Formula for Alignment

    Why would someone complete medical school and residency training, then spend a decade in IT to become a CIO?

    Written by Tom Abendroth • 06 March 07 12:21

  • Higher Standards

    In the last two decades, we have seen the IS organization mature in its approach to software development.

    Written by Andrew Rowsell-Jones • 06 March 07 12:13

  • Financial Disciplines

    "Budgets are not something I agonize over any more" said one CIO contributor to some of our recent research. Many CIOs have to invest time and political capital to hone their IS budgets because the fact is that annual budgets are today's near-universal means of providing oversight, transparency and direction for most IS organizations. This particular CIO at least has got budgets right.

    Written by Andrew Rowsell-Jones • 07 Feb. 07 15:25

  • Grid and Bear It

    This month, our ever-resourceful commentator invests in a do-it-yourself grid and discovers a new meaning to drive-thru

    Written by Bruce Kirkham • 08 March 05 10:43

  • With the Radio On

    Tired of being a long-term lending library, our pioneering commentator tries book binding using RFID

    Written by Bruce Kirkham • 04 Feb. 05 11:36
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