White Papers

Featured White Papers

The Software Defined WAN
By Silver Peak | 21/3/2017

The most common means for enterprises to connect branch offices into the corporate data center is predictable, reliable, and relatively secure. Yet multi-protocol label switching (MPLS) is also expensive and inflexible, often requiring months to bring up a new branch. Today’s hyper-connected, cloud-based environments demand greater agility and efficiency. Enter the software-defined WAN, which can address this shortcoming in traditional WAN architectures by putting an overlay on top of them. In this eGuide, Network World and Computerworld explore the trends in software defined networks and offer in-depth advice on addressing the key limitations of today’s VPNs. Read on to see how software-defined WANs could help your company maximise its investments in the cloud.

Download this now

Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment
By ServiceNow | 9/3/2017

Informed by extensive EMA research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimising changing IT and business requirements. We will also contrast these advances with the risks of staying with legacy ITSM models and then evaluate and itemise the risks of “doing nothing” and allowing legacy ITSM to persist.

Download this now

How to Overcome Today’s Top ITSM Challenges
By ServiceNow | 9/3/2017

Turn your service desk into a business function you and your company can be proud of – one that delights your customers with superior support, delivers a predictable user experience, and provides the agility to help you get ahead of the needs of your business.

Download this now

Define Your Services for Fast and Accurate Service Delivery
By ServiceNow | 22/3/2017

When it comes to delivering IT services, think about how you would rate your organisation on its speed, consistency, and accuracy. Would it earn stellar marks or is there room for improvement?

Read on for guidance - including action plans, best practices, and success metrics - on how to increase IT efficiency, lower costs, and deliver great business value.

Download this now

PCI: It’s Not Just for Card Companies Anymore
By LogRhythm | 19/4/2016

Companies and retailers that process credit and debit cards are required to implement the requirements of the Payment Card Industry Data Security Standard (PCI DSS). This ebook looks at why many now feel that this standard should also be implemented by companies that are not required to do so due to its many benefits.

Download this now

Market Place