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  • Get ready for street commerce

    According to MIT Sloan, the global customer relationship management (CRM) market exceeds $50 billion annually and yet consistently 55-75 per cent of implementations fail to meet the expectations of business stakeholders. There are case studies of successful CRM projects, but it raises the question of the validity of building silos of customer data in the belief that it adds intrinsic value to the enterprise balance sheet or the customer experience. Will emerging technologies change the way we think about managing customer relationships and interactions?

    Written by Scott Stewart • 14 Feb. 12 10:36
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    Taking CRM to the next level

    Improving customer experience remains the holy grail for most organisations. Seen as the key to attracting and retaining new customers, reducing churn and increasing profit, how to do it well is an ongoing subject of research, analysis, investment and intense scrutiny.

    Written by Catherine Reynolds • 10 June 10 11:29

  • Boost efficiency and cut waste with supply-chain automation

    Every week, I feel like I'm discovering new ways for companies to reduce the amount of paper and ink they use each day -- not to mention the amount they spend shipping pieces of paper hither and yon for signing, processing, and filing (by no means a trivial cost, either, considering that a single 6 oz. large envelope shipped via USPS Express can cost around US$19.50 or $4.80 if it's sent Priority).

    Written by Ted Samson • 26 Sept. 08 10:42

  • The Tao of Supply Chains

    The CIO of a national distributor says the lessons he gleaned from a 2500-year-old Taoist philosopher helped him come up with a low-cost inventory system that worked

    Written by Michael Hugos • 08 June 05 13:28

  • Real-Time -- One Domino at a Time

    Real-time data can prevent distortions in product demand forecasts. But as Network Services' CIO learned, it isn't something that can happen all at once.

    Written by Mike Hugos • 06 Feb. 04 09:42
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