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  • Google Apps: 5 hidden calendar tools and tricks

    Many of us would be lost without our calendars--they're where we schedule meetings, pencil in appointments and set project deadlines. And without the proper tools, managing a calendar can become a headache.

    Written by Kristin Burnham • 14 April 11 08:30

  • Cloud makes capacity planning harder: Three fight-back tips

    One of the issues we focus on in conversations with companies evaluating moving to cloud computing is the importance -- and challenge -- of capacity planning in a cloud environment. The bottom line is that cloud computing is going to make capacity planning much more difficult for CIOs who intend to maintain all or most of their company's computing in internal data centers. Moreover, utilization becomes a highly risk-associated topic as utilization risk is shifted onto the cloud operator.

    Written by Bernard Golden • 14 Jan. 11 09:29

  • What are the principles of Agile?

    Agile developers often refer to the collaboratively-developed Agile Manifesto, which outlines 12 core principles

    Written by David Braue • 14 Dec. 10 08:00

  • How to migrate enterprise applications to the Cloud - Part 2

    How should you migrate your business applications to the Cloud? Part two of CIO's guide for CIOs from Amazon Web Services' technology evangelist.

    Written by Jinesh Varia • 07 Nov. 10 09:00

  • How to migrate enterprise applications to the Cloud - Part 1

    How should you migrate your business applications to the Cloud? Part one of CIO's two-part guide for CIOs from Amazon Web Services' technology evangelist.

    Written by Jinesh Varia • 05 Nov. 10 09:39

  • CRM: What to Consider When Choosing a System

    What's Happening: The customer-relationship management software you installed ten years ago is showing its age just as the market for CRM software has fully matured. You have choices now between on-premise and software-as-a-service (SaaS) applications.

    Written by John Brandon • 07 Sept. 10 03:49

  • How to improve your CRM lead tracking

    In almost any CRM system, there's a field in the leads object that indicates the source of the lead. In most systems, that lead source field is carried along as the lead is converted to a contact and an opportunity. Clean — simple — and wrong.

    Written by David Taber • 04 Aug. 10 02:35

  • Expand your CRM system: 3 paths to more power

    Somebody brilliant once said that CRM systems are frameworks disguised as applications. Many an analyst has said that the best CRM systems are built, not bought.

    Written by David Taber • 21 July 10 04:52

  • Google Apps FAQ

    Google Apps is a suite of cloud-based productivity applications that you can access from any computer with an Internet connection, at any time. The data and the applications themselves are run from Google's data centers. Several versions of Google Apps are available: free, standard, education, non-profits and government.

    Written by Kristin Burnham • 10 May 10 05:11

  • SOA 101: An Executive Guide to Service-oriented Architecture (SOA)

    What is service-oriented architecture (SOA)? Do you need one? And if you do, what are the first steps you need to take to create an SOA of your very own?

    Written by CIO Staff • 24 Nov. 08 13:03

  • Web 2.0 101: An Executive Guide to Web 2.0

    Web 2.0 is a set of technologies, a huge set of related functionality and almost a lifestyle choice. This straight-up, non-techie tutorial will help you separate the facts from the hype.

    Written by Esther Schindler • 24 Nov. 08 12:40

  • Vendor Management 101: An Executive Guide to Vendor Management

    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.

    Written by CIO Staff • 21 Nov. 08 11:42

  • Virtualisation 101: An Enterprise Guide to Virtualisation Basics

    From benefits to implementation challenges, here's what you need to know about virtualisation.

    Written by John K. Waters • 20 Nov. 08 15:06

  • Supply Chain Management 101: An Executive Guide to Supply Chain Management (SCM)

    Supply Chain Mangement topics covering definition, objectives, solutions and the impact of globalisation.

    Written by Ben Worthen • 20 Nov. 08 14:27

  • Software-as-a-Service 101: An Executive Guide to Software-as-a-Service

    Vendors tout the software-as-a-service (SaaS) delivery model as an easy way to deploy applications. But is SaaS all it’s cracked up to be?

    Written by Meridith Levinson • 20 Nov. 08 12:57

  • Service-Level Agreements 101: An Executive Guide to Service-Level Agreements (SLAs)

    SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.

    Written by Lauren Gibbons Paul • 20 Nov. 08 12:47
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    Open Source 101: An Executive Guide to Open Source

    Open source is here to stay: Here's how to start dealing with it.

    Written by Christopher Lindquist • 20 Nov. 08 12:33

  • IT Recruiting 101: An Executive Guide to IT Recruiting

    Anxious about your staffing responsibilities? Questions answered here.

    Written by Stephanie Overby • 20 Nov. 08 11:57

  • E-Mail Technology 101: An Enterprise Guide to E-Mail Technology

    IT managers should know the basics of how e-mail gets from sender to recipient, and what can delay or prevent its arrival.

    Written by Esther Schindler • 20 Nov. 08 11:28

  • E-Mail Management 101: An Enterprise Guide to E-Mail Management

    Helping nontechnical managers calibrate expectations, learn the key issues in e-mail management and identify issues in setting corporate e-mail policies.

    Written by Esther Schindler • 20 Nov. 08 11:02
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