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  • Get ready for street commerce

    According to MIT Sloan, the global customer relationship management (CRM) market exceeds $50 billion annually and yet consistently 55-75 per cent of implementations fail to meet the expectations of business stakeholders. There are case studies of successful CRM projects, but it raises the question of the validity of building silos of customer data in the belief that it adds intrinsic value to the enterprise balance sheet or the customer experience. Will emerging technologies change the way we think about managing customer relationships and interactions?

    Written by Scott Stewart • 14 Feb. 12 10:36

  • Vendor view: Five tips for integrating BI and ERP

    The Global Financial Crisis put Business Intelligence (BI) and Enterprise Resource Planning (ERP) integration in the spotlight. We needed to know urgently what was happening in our businesses and why.

    Written by Ian Whiting • 25 July 11 07:00

  • How to achieve better results from your Oracle negotiation

    From its organisational complexity, to the challenge of finding good negotiation leverage, this growing technology giant can be one of the most challenging to work with. A recent survey of 20 different Oracle customer organisations within Forrester's Sourcing and Vendor Management (SVM) Leadership Council found that across the board, the primary point of contention was Oracle's lack of flexibility on price model evolution, volume/scope changes, and overall business transparency (such as pricing). Council members also expressed that from their perspective, Oracle constantly tries to upsell and increase their costs.

    Written by Duncan Jones • 07 July 11 08:04
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    Taking CRM to the next level

    Improving customer experience remains the holy grail for most organisations. Seen as the key to attracting and retaining new customers, reducing churn and increasing profit, how to do it well is an ongoing subject of research, analysis, investment and intense scrutiny.

    Written by Catherine Reynolds • 10 June 10 11:29

  • ERP Systems: How Hard Can It Be to Select One?

    SCENARIO: A $500 million distributor has a 15-year-old ERP system nearing the end of its usefulness. While last year's recession tabled plans to replace it, senior business leaders have now resurrected the idea. They've asked the CIO to find an ERP system that can be implemented "quickly and cost-effectively." What steps should this CIO take to ensure success?

    Written by Paul Bergame and Jesus Arriaga • 17 May 10 08:37

  • SMB ERP Projects: Don't Forget the ROI

    Small and midsize businesses that want to roll out ERP technology are paying too much attention to TCO and not enough to ROI, says new research. That could be a costly mistake.

    Written by Thomas Wailgum • 06 April 09 10:33

  • Galderma CIO Sean Burke on ERP Growing Pains

    Every mid-size company recognizes eventually that it has outgrown the ad-hoc, local processes that allowed it to function from the startup stage. Whether a company stays within a single country or expands globally, there comes a point when the pieces have all gone their own way and a central hand and guiding strategy becomes necessary.

    Written by Sean Burke • 15 July 08 13:51

  • Tales From the Trenches

    If you want to improve the quality of your employees' output, try walking a kilometre in their shoes.

    Written by John Care • 10 Aug. 01 09:00
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