CRM: News
News
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RightNow tries to change SaaS contract, pricing game 05 March, 2010 07:36:00
The CRM vendor's 'Cloud Challenge' manifesto calls for better transparency and termsCRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles. - +
5 open source CRM systems to watch 25 January, 2010 09:58:00
There are a number open source CRM systemsthat give IT departments greater choice for customer engagement -- without siphoning your funds.CRM has long been considered one of the more complex of software projects. An entire SaaS industry has emerged to provide an alternative to on-premise CRM deployments to reduce this complexity. - +
What's on Salesforce.com's shopping list? 14 January, 2010 07:27:00
Analysts say the CRM vendor's $500 million debt offering could foretell an acquisition spreeSalesforce.com's move this week to raise US$500 million through a debt offering has observers speculating the on-demand CRM (customer relationship management) vendor is set to go on a shopping spree, but opinions vary on exactly what one will entail. - +
Amberdms gives open source accounting green light 17 December, 2009 12:42:00
The latest version of New Zealand software company Amberdms' Web-based open source accounting and billing application now includes better access controls to maintain privacy in multi-user environments.New Zealand software company Amberdms has release a Web-based open source accounting and billing application aimed at simplifying business and customer management. - +
Salesforce.com announces 'Chatter' social-networking app 19 November, 2009 08:14:00
The upcoming release will tie Salesforce.com to Twitter and FacebookSalesforce.com opened up its annual Dreamforce conference in San Francisco on Wednesday by previewing Salesforce Chatter, a social-networking application the vendor dubbed a "Facebook for the Enterprise." - +
Microsoft pushes switchover deal for CRM Online 04 November, 2009 08:49:00
Salesforce.com and Oracle CRM on Demand users get six months free to switchMicrosoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract. - +
Open-source CRM and ERP: New kids on the cloud 31 October, 2009 04:37:00
Users report significant ROIWhen Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work picture-perfect. - +
Salesforce.com's Service Cloud sparks legal storm 23 October, 2009 07:43:00
The Georgia company ServiceCloud is suing for trademark infringementA Georgia company has filed suit in federal court against Salesforce.com, saying the on-demand CRM (customer relationship management) vendor's use of the phrase "Service Cloud" violates its trademark. - +
Samsung to offer mobile access to Oracle, other software 09 October, 2009 03:19:00
The service is just the beginning of a broad push by Samsung to better serve enterprisesSamsung has developed a mobile CRM (customer relationship management) service, based on Oracle products, that it partially hosts from a data center in New Jersey. - +
SAP offers 'free' CRM for ERP buyers 28 September, 2009 10:30:00
Annual maintenance costs still applySAP said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application. - +
NTT Data buys up Extend Technologies 31 August, 2009 15:01:00
Aussies company becomes part of global SAP service networkTokyo-based NTT Data has completed its acquisition of Australian SAP services and consulting business, Extend Technologies. NTT Data acquired a 51 per cent shareholding in Extend, establishing a presence for the company in the Oceania region for the first time.
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CIO Industry Insight Podcast #9 Scott Dawes, VP of Applications Business Unit, Oracle ANZ 03 March, 2010 10:26:28
CIO Australia Editor Matt Rodgers catches up with Scott Dawes, VP of Oracle's Applications Business Unit in A/NZ, about the role supply chain and logistics software plays in keeping global businesses moving. - +
CIO Industry Insight Podcast #8: Michael Sentonas, Chief Technology Officer for McAfee Australia 25 February, 2010 11:26:51
CIO Australia Editor Matt Rodgers talks with McAfee Australia CTO Michael Sentonas about the findings of McAfee's latest critical infrastructure protection report, In the Crossfire: Critical Infrastructure in the age of Cyberwar as well as the new security threats CIOs face in today's Web 2.0 world. - +
CIO Industry Insight Podcast #7: Peter Thomas, Senior Director for Exadata Solutions & Architecture, Oracle ANZ 17 February, 2010 10:01:02
CIO Australia Editor Matt Rodgers talks with Peter Thomas, Oracle's Senior Director for Exadata Solutions and Architecture, about the company's latest high-end database and storage system. - +
CIO Industry Insight Podcast #6: Brenton Smith, Managing Director, CA (ANZ) 26 October, 2009 12:47:52
CIO Australia Editor Matt Rodgers talks with Brenton Smith, CA's managing director in Australia and New Zealand, about how the software multinational coped with the global economic downturn, it's Mainframe 2.0 initiative and the company plans for cloud computing. - +
CIO Live Podcast #88: Mark Toomey, author of Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology 24 September, 2009 11:55:25
CIO Australia Editor Matt Rodgers interviews Mark Toomey, author of "Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology". Framed around the international standard ISO/IEC 38500, Waltzing with the Elephant explains what IT governance is, how it fits into the overall regime of corporate governance and IT service management and also defines the characteristics that organisations should exhibit when they are truly effective in governing their use of IT.
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Hackers exploit latest IE zero-day with drive-by attacks 11 March, 2010 06:26:00
Researchers expect attacks to explode once exploit code goes publicHackers are exploiting the just-disclosed unpatched bug in Internet Explorer (IE) to launch drive-by attacks from malicious Web sites, security researchers said today. - +
Counterfeit card fraud drops by half in the UK 11 March, 2010 08:17:00
But online banking fraud continues to rise, according to figures from financial institutionsFraud losses due to counterfeit payment cards fell by half in 2009 from the year prior in the U.K., but online banking losses continued to rise, according to new banking industry figures released Wednesday. - +
Twitter to begin screening some links for phishing 11 March, 2010 06:09:00
Twitter will shorten some links sent through the service to twt.tlTwitter launched a new link-screening service on Tuesday aimed at preventing phishing and other malicious attacks against users of the popular microblogging service. - +
US expert: Chinese gov't likely behind massive cyberattacks 11 March, 2010 07:25:00
US lawmakers are calling for new policies for dealing with the Chinese governmentThe Chinese government is likely behind recent cyberattacks on U.S. government Web sites and on U.S. companies in an apparent effort to quash criticism of the government there, an expert on U.S. and Chinese relations said Wednesday. - +
Hackers love to exploit PDF bugs, says researcher 11 March, 2010 08:25:00
Last month's Adobe Reader vulnerability now under attack, says F-Secure and MicrosoftHackers adore Adobe Reader, and have pushed it into first place as the software most often exploited in targeted attacks, a Finnish security company said today.
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