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CRM

Features
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    3 Mobile's CRM system hit with glitch 01 July, 2009 13:07:00

    Call centre staff unable to access customer account details for much of yesterday
    3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the day.
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    USQ turns to Web 2.0 to connect with students 29 May, 2009 07:00:00

    Social networking and virtual enviroments to play a new role in communicating with prospective and exisiting students
    The University of Southern Queensland (USQ) is increasingly turning to social media tools and virtual environments to attract students and improve its services.
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    5 Tips on How to Get Your Project Finished On Time 19 May, 2009 12:47:00

    Project management is one of the most frustrating and emotionally charged areas for managers and project teams alike. Here are five tips for getting your project to the finish line on time.
    Project management is one of the most frustrating and emotionally charged areas for managers and project teams alike. Here are five tips for getting your project to the finish line on time.
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    Five Tips on Implementing CRM 14 May, 2009 10:09:00

    Mission AustraliaÂ’s CIO Ross Hawkey offers advice on implementing a new CRM system
    Mission AustraliaÂ’s CIO Ross Hawkey offers advice on implementing a new CRM system
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    Mission Australia rolls out Salesforce CRM 14 May, 2009 07:02:00

    Standardises processes, ups efficiency
    Mission Australia has rolled out 1,155 licences of SalesforceÂ’s CRM Enterprise edition aimed at boosting the efficiency of its employment services unit.
How-tos
Case Studies
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    Family Matters 25 November, 2002 11:36:15

    Struggling to cope with a rapidly growing caseload, CSA needed to develop an intelligent communication solution to improve its capacity to meet the needs of its clients - over a million separated parents around the country.
    The CRM strategy initiated by Australia's Child Support Agency had an unusual aim: to encourage clients to look after themselves and rely on the agency less.
Interviews
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    With Dynamics, Microsoft's ERP and CRM Business Apps Go Head-to-Head with Oracle and SAP 03 November, 2008 15:01:00

    ERP has been a two-horse race between SAP and Oracle for years. Microsoft's Chris Caren is battling to change that, with the company's Dynamics ERP and CRM products. Here's his take on what Dynamics is delivering to enterprises as compared with its entrenched rivals.
    Enterprise software analysts and industry observers usually refer to the competition in the ERP and CRM space as essentially a two-horse race between Oracle and SAP. The breadth of applications in both vendors' stables, their collective R&D budgets, and the fact that these giants aren't shy about buying up the competition cements that market reality.
Opinions
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    A Lesson in Compliance from the Chemical Industry 20 April, 2009 03:56:00

    In many ways, the role of the CSO is directly tied to business profitability. By creating and enforcing policies that protect human, physical and intellectual assets, the CSO ensures the very integrity of the organization. This link to the bottom line, though, is about to become much stronger--and quite possibly much sooner than anticipated.
    In many ways, the role of the CSO is directly tied to business profitability. By creating and enforcing policies that protect human, physical and intellectual assets, the CSO ensures the very integrity of the organization. This link to the bottom line, though, is about to become much stronger--and quite possibly much sooner than anticipated.
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    Recession Makes IAM More Important Than Ever 18 February, 2009 08:58:00

    Identity and Access Management technology is the key to defending organizations from threats stemming from the economic downturn, a Forrester analyst argues
    Any economic downturn brings new risks to your organization. Nervous employees who fear downsizing may be tempted to gain unauthorized access to sensitive information stored across applications while temporary workers are less loyal and identity verification processes for full-time employees may not be used, making your organization more susceptible.
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    Career Transition: From Public Sector to Private 18 February, 2009 07:14:00

    Moving from the public sector to a private sector security job can be a huge leap. In this book excerpt, David Quilter points out the strengths you'll bring along with the skills you may need to develop.
    Moving from the public sector to a private sector security job can be a huge leap. In this book excerpt, David Quilter points out the strengths you'll bring along with the skills you may need to develop.
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    CRM initiative shows there's no lasting change without buy-in 27 November, 2008 09:19:00

    Projects that sail along smoothly, with no resistance, are great. But it's the ones that throw lots of roadblocks in our way that end up teaching us things.
    Projects that sail along smoothly, with no resistance, are great. But it's the ones that throw lots of roadblocks in our way that end up teaching us things.
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    Sarah Palin demonstrates the peril of webmail 18 September, 2008 12:35:00

    A hacked webmail account highlights the risk of trusting too much information to a service that may not be as secure as you.
    If you needed any more reminders about why it isn't a good idea to use external mail services to conduct critical business, the recent break-in to US Republican Vice-Presidential candidate Sarah Palin's gov.palin@yahoo.com Yahoo inbox should be it. Of note is that following the disclosure of the inboxes the compromised address and another address, gov.sarah@yahoo.com, have been suspended.
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HP Data Center Transformation solutions offer practical ways to overcome the energy and capacity limitations, operational vulnerabilities and technology constraints that can plague your data center. Choosing from a portfolio of solutions matched to your business needs, we can help you transform your data center into a business-driven, process-smart and future-ready asset.

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    Inside Internode's data centre 05 June, 2009 14:39:00

    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
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    HP uses outside air, big fans, 12-foot raised floor to cool servers 03 June, 2009 07:44:00

    It's also cutting data center power use by painting server racks white
    Just off the North Sea coast in the United Kingdom, Hewlett-Packard Co.'s EDS unit has built a data center that largely relies on cold sea air to keep servers chilled and -- by doing so -- cut the center's cooling power needs in half.
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    HP targets the cloud with new hardware 12 June, 2009 08:27:00

    HP offers complete cloud computing package for businesses
    HP has designed a new portfolio of hardware, software, and services, aimed at reducing costs and saving resource, particularly for businesses involved in Web 2.0, cloud and high-performance computing.
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    Defence to spend $700m on ICT reform 05 June, 2009 11:13:00

    Strategic Reform Program report reveals only half of defence IT budget visible to CIO
    Less than half of the annual $1.2 billion spent by Defence on its ICT is visible to its chief information officer, Greg Farr, a new report has revealed.
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    Inside Telstra's Virtualisation Strategy 11 May, 2009 14:12:00

    Need to cut infrastructure costs driving the strategy
    Telstra is increasingly turning to virtualisation as its core strategy to both manage the rising costs of, and growth in, its data centres, according the companyÂ’s CIO, John McInerney.
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    Defence to Initiate ICT Reform Program, Expand CIO Role 05 May, 2009 11:56:00

    ERP rollout, data centre consolidation, single architecture all on the cards, according to the Department of DefenceÂ’s strategic policy white paper
    The Defence department has signaled a raft of changes to its approach to information technology under a new ICT reform program.

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CIO Summit The New World Order Opportunities and Challenges for CIOs

23rd July 2009
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A content-rich networking event where CIOs and senior executives collaborate on business and technology issues ranging from the impact of the economic downturn to the most pressing trends affecting IT in the enterprise.

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    New scam email uses Australian Federal Police to gain victims' trust 03 July, 2009 10:49:00

    Fake offers of free AFP monitoring service to stop "cybernetic attacks"
    Cyber criminals have changed tack in their ongoing scam campaign against banks, moving to the use of government agencies to gain the trust of unsuspecting email recipients.
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    AFP hits $6 million identity fraud syndicate 03 July, 2009 08:25:00

    $500,000 of goods per week purchased with fake credit cards
    The Australian Federal Police (AFP) claims to have struck a major blow to a multi-million identity fraud syndicate.
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    5 steps to secure a new PC 30 June, 2009 00:19:00

    Just unwrapped a brand-new PC? Security pros share their secrets for making your system Internet-safe.
    A common misconception is that a shiny new computer is more or less secure because it hasn't yet been exposed to the Internet's sinister underbelly. But the truth is, these machines come out of the box needing scores of patches, some basic security software downloads and the disabling or replacing of items security pros don't typically trust.
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    Facebook simplifies privacy settings, calls them too complex 02 July, 2009 05:48:00

    The social-networking site is also getting ready to let members share content with anyone on the Internet
    Facebook will simplify the way in which it offers privacy options to its users, as it gets ready to give its members for the first time the option to make the content they post on their profiles available to anyone on the Internet.
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    DR a growing concern for A/NZ CIOs: Symantec 02 July, 2009 09:16:00

    Mission critical apps and cost of down-time major drivers
    CIOs in Australia and New Zealand are increasingly getting involved in the disaster recovery planning of their organisations, according to a new survey from Symantec.
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