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    3 Mobile's CRM system hit with glitch 01 July, 2009 13:07:00

    Call centre staff unable to access customer account details for much of yesterday
    3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the day.
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    EMC extends deadline for its Data Domain bid 30 June, 2009 00:19:00

    EMC's $1.8 billion offer extended by 11 days
    EMC has extended from June 29 to July 10 the deadline on its US$1.8 billion offer to purchase all outstanding shares of storage backup vendor Data Domain, in an effort to entice Data Domain to abandon a deal with NetApp.
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    Software not smart enough to sort human relationships 29 June, 2009 16:10:00

    World-Check relies on people, not software, to build database of high-risk individuals for banks.
    Internet search engines and software applications can catalog huge volumes of information, but they aren't smart enough to trace personal relationships between people, according to the executive chairman of World-Check, a company that maintains a database of individuals that banks and other companies might want to think twice about doing business with.
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    Windows 7 upgrade FAQ 27 June, 2009 03:11:00

    Windows 7 will be officially available on October 22
    Microsoft is readying its next major release of the Windows operating system. After months of demos, early testing, beta releases, and finally announced launch plans, here's what you can expect in an upgrade.
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    Trade group: Free-to-obtain software has long-term costs 24 June, 2009 06:19:00

    Governments looking to save money should consider total cost of ownership, report says
    Government agencies looking to save money by using software with no up-front purchase cost should fully consider the long-term expenditures for using those products, a new report said.
How-tos
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    SOA 101: An Executive Guide to Service-oriented Architecture (SOA) 24 November, 2008 13:03:00

    What is service-oriented architecture (SOA)? Do you need one? And if you do, what are the first steps you need to take to create an SOA of your very own?
    What is service-oriented architecture (SOA)? Do you need one? And if you do, what are the first steps you need to take to create an SOA of your very own?
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    Web 2.0 101: An Executive Guide to Web 2.0 24 November, 2008 12:40:00

    Web 2.0 is a set of technologies, a huge set of related functionality and almost a lifestyle choice. This straight-up, non-techie tutorial will help you separate the facts from the hype.
    Web 2.0 is a set of technologies, a huge set of related functionality and almost a lifestyle choice. This straight-up, non-techie tutorial will help you separate the facts from the hype.
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    Vendor Management 101: An Executive Guide to Vendor Management 21 November, 2008 11:42:00

    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.
    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.
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    E-Mail Technology 101: An Enterprise Guide to E-Mail Technology 20 November, 2008 11:28:00

    IT managers should know the basics of how e-mail gets from sender to recipient, and what can delay or prevent its arrival.
    IT managers should know the basics of how e-mail gets from sender to recipient, and what can delay or prevent its arrival.
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    Supply Chain Management 101: An Executive Guide to Supply Chain Management (SCM) 20 November, 2008 14:27:00

    Supply Chain Mangement topics covering definition, objectives, solutions and the impact of globalisation.
    Supply Chain Mangement topics covering definition, objectives, solutions and the impact of globalisation.
Case Studies
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    Family Matters 25 November, 2002 11:36:15

    Struggling to cope with a rapidly growing caseload, CSA needed to develop an intelligent communication solution to improve its capacity to meet the needs of its clients - over a million separated parents around the country.
    The CRM strategy initiated by Australia's Child Support Agency had an unusual aim: to encourage clients to look after themselves and rely on the agency less.
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    At the Gateway 25 November, 2002 11:17:16

    Australia leads the Asia-Pacific region in the transition to e-government.
    John Costello investigates how government organisations at all levels are using portal technology in a variety of ways to meet the needs of their communities.
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    Reclaiming E-Space 10 August, 2001 09:00:00

    Successful bricks-and-mortars are looking for new ways to "e-deploy" their forces, armed with established vendor and customer relationships, brand recognition and infrastructure.
    Last year the experts were telling businesses:"If you can get your company to join the new economy, you may reap big rewards". Then came April's NASDAQ showers, and May's flowers still aren't blooming. So what's happening where bricks meet clicks?
Interviews
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    With Dynamics, Microsoft's ERP and CRM Business Apps Go Head-to-Head with Oracle and SAP 03 November, 2008 15:01:00

    ERP has been a two-horse race between SAP and Oracle for years. Microsoft's Chris Caren is battling to change that, with the company's Dynamics ERP and CRM products. Here's his take on what Dynamics is delivering to enterprises as compared with its entrenched rivals.
    Enterprise software analysts and industry observers usually refer to the competition in the ERP and CRM space as essentially a two-horse race between Oracle and SAP. The breadth of applications in both vendors' stables, their collective R&D budgets, and the fact that these giants aren't shy about buying up the competition cements that market reality.
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    John Stepper Teaches Deutsche Bank to Sprecken Ze SOA 10 October, 2008 14:57:00

    My last one-on-one interview featured a coding cowboy's successful fast-draw approach to service-oriented architecture. But that's not the only maverick approach in innovative IT shops. At Deutsche Bank in New York, John Stepper is doing the SOA equivalent of changing an engine while the car is running.
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    Ballmer On The Cloud, Google, Data Centers, Apple 03 October, 2008 14:22:00

    Microsoft will out-cloud Google
    Microsoft CEO Steve Ballmer delivered the keynote speech at his company's London conference "Technologies to Change Your Business: How Customers Are Implementing Tomorrow's Strategies Today".
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    Microsoft: We're not afraid of the cloud 25 September, 2008 09:44:00

    'I don't envy' VMware CEO Paul Maritz, Microsoft server exec says
    Microsoft has been busy this year, rolling out Windows Server 2008 and SQL Server 2008 in a push to expand its presence in the corporate data center. To be successful, the company must overcome an economic environment that appears increasingly difficult as well as tough competition from rivals Oracle and VMware, among others
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    How Businesses Can Get More from Social Networking 19 September, 2008 11:12:00

    AMR Research analyst Jonathan Yarmis says that social media falls short of providing business value for many companies. In order to combat this problem, companies must start small and focus on what conversations they want to have in social media forums.
    For all the talk of businesses embracing Web 2.0 and social software tools, most companies are still at the very early stages of adoption, says Jonathan Yarmis, an analyst at AMR Research who focuses on emerging technologies. In his latest research note on companies taking their first step into social media, he says that companies must avoid the "Kumbaya Zone" - the place where social media is ultimately a time-waster and has little business value.
Opinions
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    Has ASUS all but given up on Linux? 27 May, 2009 14:53:00

    Custom themes are now being developed for Windows as they once were for Linux.
    At today's ASUS product showcase in Sydney, a bunch of media representatives were given a taste of the company's latest and greatest notebooks, including the new range of Eee PC netbooks.
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    Economic Recession: Good or Bad for Cloud Computing? 06 April, 2009 08:16:00

    Where you come down on that question depends a great deal on how you think most IT organizations will consume cloud services. How will IT organizations achieve an infrastructure that scales easily, can be reconfigured in minutes rather than weeks, and has a transparent cost based on usage?
    Where you come down on that question depends a great deal on how you think most IT organizations will consume cloud services. How will IT organizations achieve an infrastructure that scales easily, can be reconfigured in minutes rather than weeks, and has a transparent cost based on usage?
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    The Case Against Cloud Computing: Conclusion 30 March, 2009 09:48:00

    Bernard Golden has picked apart the arguments against cloud computing. Cloud's not perfect yet, but make no mistake, he says: When security and productivity come into conflict, productivity always prevails. You can't ignore cloud any more than you can ignore virtualization.
    Bernard Golden has picked apart the arguments against cloud computing. Cloud's not perfect yet, but make no mistake, he says: When security and productivity come into conflict, productivity always prevails. You can't ignore cloud any more than you can ignore virtualization.
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    5 Steps to A Big Picture Approach to Virtualization 23 March, 2009 08:37:00

    Think far beyond your servers from the start if you want to reap virtualization's wider potential in the data center, says Dave Robbins, CTO, Information Technology for NetApp.
    Think far beyond your servers from the start if you want to reap virtualization's wider potential in the data center, says Dave Robbins, CTO, Information Technology for NetApp. Here's his starting checklist for IT pros who want to take a holistic view of virtualization in the enterprise.
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    The Case Against Cloud Computing, Part Five 23 March, 2009 08:30:00

    Cloud's too hard and too costly to manage? No, says Bernard Golden, as he tackles the last of five key concerns about cloud computing in the enterprise.
    Cloud's too hard and too costly to manage? No, says Bernard Golden, as he tackles the last of five key concerns about cloud computing in the enterprise.
Reviews
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    The Five Deadly Sins of Unused Software 08 July, 2002 10:30:00

    Companies spend too much money on software to see it turn into "shelfware". Here are five ways to make sure that you use all the software you buy.
    It's the technology equivalent of the self-timing bread maker - you know, the one that hasn't left the back of the pantry since 1997. Or the cross-country ski machine that's become a glorified laundry rack in a corner of your spare room. We're talking about "shelfware" - software that winds up sitting in some dusty file cabinet in the IS department, never to be installed, or software that's loaded onto an employee's hard drive but never gets used.
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HP Data Center Transformation solutions offer practical ways to overcome the energy and capacity limitations, operational vulnerabilities and technology constraints that can plague your data center. Choosing from a portfolio of solutions matched to your business needs, we can help you transform your data center into a business-driven, process-smart and future-ready asset.

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    Inside Internode's data centre 05 June, 2009 14:39:00

    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
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    HP uses outside air, big fans, 12-foot raised floor to cool servers 03 June, 2009 07:44:00

    It's also cutting data center power use by painting server racks white
    Just off the North Sea coast in the United Kingdom, Hewlett-Packard Co.'s EDS unit has built a data center that largely relies on cold sea air to keep servers chilled and -- by doing so -- cut the center's cooling power needs in half.
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    HP targets the cloud with new hardware 12 June, 2009 08:27:00

    HP offers complete cloud computing package for businesses
    HP has designed a new portfolio of hardware, software, and services, aimed at reducing costs and saving resource, particularly for businesses involved in Web 2.0, cloud and high-performance computing.
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    Defence to spend $700m on ICT reform 05 June, 2009 11:13:00

    Strategic Reform Program report reveals only half of defence IT budget visible to CIO
    Less than half of the annual $1.2 billion spent by Defence on its ICT is visible to its chief information officer, Greg Farr, a new report has revealed.
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    Inside Telstra's Virtualisation Strategy 11 May, 2009 14:12:00

    Need to cut infrastructure costs driving the strategy
    Telstra is increasingly turning to virtualisation as its core strategy to both manage the rising costs of, and growth in, its data centres, according the company’s CIO, John McInerney.
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    Defence to Initiate ICT Reform Program, Expand CIO Role 05 May, 2009 11:56:00

    ERP rollout, data centre consolidation, single architecture all on the cards, according to the Department of Defence’s strategic policy white paper
    The Defence department has signaled a raft of changes to its approach to information technology under a new ICT reform program.

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Data Centre Assessments

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Removing barriers to growth, increasing agility and driving out costs

Assessments: Ammunition for Facts-Based Decision Making
by Richard L. Sawyer, Senior Principal, HP Critical Facilities Services
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CIO Summit The New World Order Opportunities and Challenges for CIOs

23rd July 2009
The Westin Sydney


A content-rich networking event where CIOs and senior executives collaborate on business and technology issues ranging from the impact of the economic downturn to the most pressing trends affecting IT in the enterprise.

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    New scam email uses Australian Federal Police to gain victims' trust 03 July, 2009 10:49:00

    Fake offers of free AFP monitoring service to stop "cybernetic attacks"
    Cyber criminals have changed tack in their ongoing scam campaign against banks, moving to the use of government agencies to gain the trust of unsuspecting email recipients.
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    AFP hits $6 million identity fraud syndicate 03 July, 2009 08:25:00

    $500,000 of goods per week purchased with fake credit cards
    The Australian Federal Police (AFP) claims to have struck a major blow to a multi-million identity fraud syndicate.
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    5 steps to secure a new PC 30 June, 2009 00:19:00

    Just unwrapped a brand-new PC? Security pros share their secrets for making your system Internet-safe.
    A common misconception is that a shiny new computer is more or less secure because it hasn't yet been exposed to the Internet's sinister underbelly. But the truth is, these machines come out of the box needing scores of patches, some basic security software downloads and the disabling or replacing of items security pros don't typically trust.
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    Facebook simplifies privacy settings, calls them too complex 02 July, 2009 05:48:00

    The social-networking site is also getting ready to let members share content with anyone on the Internet
    Facebook will simplify the way in which it offers privacy options to its users, as it gets ready to give its members for the first time the option to make the content they post on their profiles available to anyone on the Internet.
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    DR a growing concern for A/NZ CIOs: Symantec 02 July, 2009 09:16:00

    Mission critical apps and cost of down-time major drivers
    CIOs in Australia and New Zealand are increasingly getting involved in the disaster recovery planning of their organisations, according to a new survey from Symantec.
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CIO Industry Insight Podcast #4: Kerry Stratton, Managing Director of Healthcare, InterSystems
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