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  • Staying connected with customers during tough times: Insurance CIOs

    Insurance companies have looked to social media, online and collaboration tools to help them stay connected with customers, according to chief information officers who discussed this at a recent CSC Connect event in Sydney.

    Written by Rebecca Merrett • 17 May 12 11:10

  • Manufacturing, Myki to benefit under 2012-13 Victorian Budget

    ICT investment under the Victorian government’s 2012-13 budget will concentrate on boosting the state’s manufacturing industry, funding the Myki e-ticketing system, e-health initiatives and upgrades to emergency service systems.

    Written by Tim Lohman • 02 May 12 10:34

  • Harnessing enterprise social networks

    Enterprise social networks (ESN) can improve collaboration, innovation and information sharing within organisations. It can hasten communication and work processes and break down siloed departments.

    Written by Rebecca Merrett • 27 March 12 12:17

  • In pictures: Cisco's world of solutions tour

    Cisco took guests on a tour of its world of solutions area at the Melbourne conference. Delegates had access to free candy while checking out the latest services from companies such as Telstra.

    Written by Hamish Barwick • 23 March 12 12:16

  • In pictures: Cisco Live in Melbourne

    Cisco's three day conference, Cisco Live, is taking place in Melbourne and began with a song and dance act involving the Queen song `Don't Stop Me Now.' Reported attendance numbers are at 2800.

    Written by Hamish Barwick • 22 March 12 12:48

  • ANZ Private Wealth uses telepresence to improve customer service

    ANZ Bank investment services division, ANZ Private Wealth, has implemented a telepresence offering called Wealth Presence to allow customers easier access to its staff following a four-month trial which began in September 2011.

    Written by Hamish Barwick • 21 March 12 16:51

  • AARNet video exchange kick starts academic research projects

    Swinburne, Monash and Victoria Universities are amongst the first academic centres in Australia making use of a new video exchange service provided by Australia’s Academic and Research Network (AARNet) and Cisco which promises speeds of up to 10 gigabits per second. The video exchange has been in trial by the three universities since October ahead of its official launch this Monday.

    Written by Hamish Barwick • 21 March 12 14:01

  • CBA trialling video conferencing in regional Australia

    The Commonwealth Bank has commenced ‘in-branch’ trials of video conferencing in for customers in regional Australia.

    Written by Chloe Herrick • 08 March 12 16:06

  • Social CRM

    There is a reason IBM spent $14 billion over the past five years buying companies that make software to process human information, including social media, email, video, audio, text and Web pages.

    Written by Darren Horrigan • 01 March 12 10:08

  • TCS offers international exposure to Australian startups

    Tata Consultancy Services (TCS) is in talks with several Australian and New Zealand startup companies to help take their products and services internationally.

    Written by Hamish Barwick • 29 Feb. 12 13:55

  • Australian Maritime Safety Authority flags plans to implement UC environment

    The Australian Maritime Safety Authority (AMSA) has flagged plans to implement a unified communications (UC) environment across its office locations.

    Written by Chloe Herrick • 29 Feb. 12 12:20
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    Technology perspectives for CIOs

    David Smith has an enviable job title. The global chief innovation and technology officer at Fujitsu has held both CIO and CTO roles during his six years with the organisation. He has also run the transformation practice across Europe and headed up service delivery. He sat down with CIO to talk about the challenges facing IT leaders today and their implications for tomorrow.

    Written by Georgina Swan • 28 Feb. 12 09:48

  • Slideshow: Technology perspectives

    Fujitsu's 12 technology trends for today and their implications for tomorrow

    Written by Georgina Swan • 28 Feb. 12 08:28

  • How to manage a distributed development team

    Despite what you may have heard about distributed development, it's not cheaper, it's much harder, but it's also worth it.

    Written by Joe Brockmeier • 17 Feb. 12 04:04

  • SWARH improves patient care with touchscreen technology

    For many years doctors and nurses working in hospital wards have made do with the traditional functionality of a whiteboard for recording patient data. As healthcare continued to evolve, however, it became clear to the South West Alliance of Rural Health (SWARH) that a faster and more accurate tool was needed.

    Written by Chloe Herrick • 16 Feb. 12 10:20

  • Web app lets enterprise set security, sharing for Google Apps users

    A new security tool lets enterprise IT groups set access and share policies for employees, including mobile users, who are working with the online Google Apps suite.

    Written by John Cox • 11 Feb. 12 02:32

  • Telstra, Tata join Global Meeting Alliance

    Telecommunication companies, Telstra and Tata Communications, have signed up to the Global Meeting Alliance, a network which will allow its customers to hold international video meetings, irrespective of participating service providers.

    Written by Hamish Barwick • 01 Feb. 12 09:59

  • What CIOs really want for Christmas

    The decorations are going up and the office party is the talk of the canteen — yes, Christmas festivities are upon us. While kids everywhere are busy making lists of the toys and gear they want to see under the tree Christmas morning, we asked Australian CIOs what Santa could bring them to make their life easier in 2012.

    Written by Deanne McIntosh • 09 Dec. 11 09:05

  • Australians obsessed with planking, cyclones and the census: Facebook

    Each year, millions of people post on Facebook to share what's important to them, discuss world events, or just goof off with their friends. With more than 800 million people connected around the globe on Facebook news about the world's triumphs and tragedies – as well as the latest – spread fast.

    Written by Georgina Swan • 08 Dec. 11 08:15

  • CBA to seek ideas with IdeaBank

    Developers and consumers with concepts for new banking applications could be $10,000 richer if the Commonwealth Bank of Australia (CBA) chooses their idea submission to its new website, IdeaBank.

    Written by Hamish Barwick • 06 Dec. 11 10:09
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