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  • Staying connected with customers during tough times: Insurance CIOs

    Insurance companies have looked to social media, online and collaboration tools to help them stay connected with customers, according to chief information officers who discussed this at a recent CSC Connect event in Sydney.

  • Manufacturing, Myki to benefit under 2012-13 Victorian Budget

    ICT investment under the Victorian government’s 2012-13 budget will concentrate on boosting the state’s manufacturing industry, funding the Myki e-ticketing system, e-health initiatives and upgrades to emergency service systems.

  • Harnessing enterprise social networks

    Enterprise social networks (ESN) can improve collaboration, innovation and information sharing within organisations. It can hasten communication and work processes and break down siloed departments.

  • In pictures: Cisco's world of solutions tour

    Cisco took guests on a tour of its world of solutions area at the Melbourne conference. Delegates had access to free candy while checking out the latest services from companies such as Telstra.

  • In pictures: Cisco Live in Melbourne

    Cisco's three day conference, Cisco Live, is taking place in Melbourne and began with a song and dance act involving the Queen song `Don't Stop Me Now.' Reported attendance numbers are at 2800.

  • ANZ Private Wealth uses telepresence to improve customer service

    ANZ Bank investment services division, ANZ Private Wealth, has implemented a telepresence offering called Wealth Presence to allow customers easier access to its staff following a four-month trial which began in September 2011.

  • AARNet video exchange kick starts academic research projects

    Swinburne, Monash and Victoria Universities are amongst the first academic centres in Australia making use of a new video exchange service provided by Australia’s Academic and Research Network (AARNet) and Cisco which promises speeds of up to 10 gigabits per second. The video exchange has been in trial by the three universities since October ahead of its official launch this Monday.

  • CBA trialling video conferencing in regional Australia

    The Commonwealth Bank has commenced ‘in-branch’ trials of video conferencing in for customers in regional Australia.

  • Social CRM

    There is a reason IBM spent $14 billion over the past five years buying companies that make software to process human information, including social media, email, video, audio, text and Web pages.

  • TCS offers international exposure to Australian startups

    Tata Consultancy Services (TCS) is in talks with several Australian and New Zealand startup companies to help take their products and services internationally.

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Features

  • The social business network

    You’ve gotta feel for the CIO who has to write a business case to convince his or her board to spend money on new technologies with names like Yammer, Mr Tweet, Pluck, Chatter or Jive. After all, whimsy is only so cool to the chequesigners in multi-billion dollar corporations who quickly follow their tacit approval of anything leading edge with that old-school refrain of “show me the money”. Look past the funky names of today’s social networking tools, however, and chances are there will be enough nifty features to justify the investment.

  • The A-Z of LinkedIn

  • Leading through human instincts

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