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  • In depth: The new help desk - agile, educational, efficient

    A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.

    Written by John Brandon • 02 Feb. 12 03:41

  • Resources CIOs in Australia

    In a fast growing sector, the bottom line is everything

    Written by Matt Rodgers • 24 Jan. 12 08:55
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    A new era of IT transformation

    The days of large IT transformation projects are over. In their place will be a new kind of IT transformation: smaller in scale, near-constant and more responsive to business needs — but with vast potential to revolutionise how IT is used by enterprises.

    Written by CIO Staff • 06 Dec. 11 07:39

  • Guide: How to bulletproof your website

    'Tis the season to begin ramping up online shopping activity, and for retailers that means doing all they can to ensure their websites are up, highly available and able to handle peak capacity. Looming in many IT managers' minds is the cautionary tale of Target, whose website crashed twice after it was inundated by an unprecedented number of online shoppers when the retailer began selling clothing and accessories from high-end Italian fashion company Missoni.

    Written by Esther Shein • 29 Nov. 11 03:32

  • IT inferno: The nine circles of IT hell

    Spend enough time in the tech industry, and you'll eventually find yourself in IT hell -- one not unlike the underworld described by Dante in his "Divine Comedy."

    Written by Dan Tynan • 03 Oct. 11 21:11
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    Supply chain management in Australia - Part 1

    It all started, as these things sometimes do, with a chicken.

    Written by David Braue • 19 Sept. 11 10:59
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    Get the IT career you want: Develop business value

    A lot of technology professionals are frustrated with the IT profession. They can't find a job or move into the position that they want. They're always hearing that demand exists, but that's not what their personal experience has shown them. They feel they have the skills for the job, and have even put in the time it takes to be qualified or certified in the technologies in demand. But the requirements for IT career development remain elusive.

    Written by Al Kuebler • 25 Aug. 11 03:17

  • Working with HR - Part 3

    What department heads and line managers think of HR, what employees think, and what HR managers think.

    Written by Tim Mendham • 19 Aug. 11 07:00

  • Working with HR - Part 2

    Stephanie Christopher, national director of SHL Australia New Zealand, a company which assists companies — including recruitment firms — in their recruitment activities, says that for the more technical positions HR has to fill, “it would lean toward the line manager for advice; it would be the line manager who would have final say”.

    Written by Tim Mendham • 18 Aug. 11 11:37
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    Working with HR - Part 1

    Tell me if you’ve heard this one before: “Managers aspire to be strategic, but they are required to fulfil their duties as a functional expert.”

    Written by Tim Mendham • 17 Aug. 11 13:50
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    Leading through human instincts

    In the business world, describing your boss as “ape-like” is not typically considered a compliment. But it turns out there is a lot we can learn from chimpanzees about effective leadership. Applying human instincts to the corporate jungle can help IT leaders bring out the best from their team or manage technology change for end-users. Chimpanzees share 98 per cent of our DNA, making them more closely related to humans than gorillas. So it is little wonder that we have a lot in common.

    Written by Caitlin Fitzsimmons • 08 Aug. 11 10:28

  • The six million dollar vendor

    Between 2005 and 2010, Gartner estimated IT managers and executive decision makers have gone from dealing with an average of 3.7 vendors to 10. The onset of Cloud computing as well as the revival of service outsourcing in wake of the economic downturn have only exacerbated this as companies increasingly look to multi-source their services to obtain the functionality they need at a cost they can afford.

    Written by James Hutchinson • 14 July 11 07:00

  • Think Tank: Managing the talent pool

    Think of talent management and we immediately think of managing bright, high potential employees. But although ‘star talent’ individuals are important in any business, just managing stars is not enough. A high performing team means managers must understand the performance and contribution from all the team and manage the talent pool.

    Written by Hemant Kogekar • 13 July 11 09:04

  • The leadership formula: IQ + EQ +SQ - EGO - Part 3

    Yvette Vignando has been working for 11 years as an executive coach specialising in emotional intelligence. She describes EI as her soapbox issue. Vignando says people often arrive to executive management after many years in a technical or semi-technical role, but rarely with any management or leadership training.

    Written by Darren Horrigan • 04 July 11 10:14
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    The leadership formula: IQ + EQ +SQ - EGO

    It is said that the best business leaders know EI is the killer app.

    Written by Darren Horrigan • 24 June 11 09:41

  • The leadership formula: IQ + EQ +SQ - EGO

    Imagine your four-year-old self in a room with an adult who offers you a marshmallow. As you reach for the sweet, she says if you wait while she runs an errand, you can have two when she returns. She departs, and leaves behind the marshmallow. Do you weaken, or hold out for double the treat? Psychologists would have us believe that the children who sit tight are showing early signs of high achievement in later life. They say the ability to delay gratification is a master skill; a triumph of reason over impulse. Some claim such self-control is one of the five elements of superior emotional intelligence, a main ingredient of leadership.

    Written by Darren Horrigan • 23 June 11 12:34

  • Not-for-profit - Part 3

    How are relations between not-for-profit with IT vendors?

    Written by Tim Mendham • 20 April 11 15:37

  • Not-for-profit - Part 2

    Within any organisation, however — below the its culture and style of management — there are similarities between not-for-profit and commercial organisations.

    Written by Tim Mendham • 18 April 11 11:35

  • Not-for-profit - Part 1

    CIOs talk about the role technology plays in this vibrant sector.

    Written by Tim Mendham • 15 April 11 06:00

  • Sounding board: Peer advice from the CIO Executive Council

    Paul Fitzpatrick, IT Director at LandMark White Group, Andrew Mitchell, CIO at Gilbert + Tobin and

    Written by CIO Executive Council • 07 April 11 14:07
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