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    TI's Web 2.0 success story: better customer service 01 July, 2009 08:03:00

    Texas Instruments uses Telligent's Enterprise 2.0 apps to create a customer community where TI staffers and engineering industry customers help each other solve problems faster.
    Back in 2004, Texas Instruments (TI) noticed a problem in its customer service department, one that's typical in companies serving technical customer bases. Some of TI's main customers (engineers) buy and use some of the company's most technical products, such as digital signal processors. TI needed a better way to quickly provide answers to customer questions, without the customer sitting on hold with a call center, waiting for a representative who might not even have the technical expertise to answer the inquiry.
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    Outsourcing: demise of the offshore captive center 01 July, 2009 04:35:00

    Citi, AXA, AOL and others have shed their wholly-owned Indian IT services subsidiaries. Analysts say sales of offshore captive centers may be more than just a sign of the recessionary times: The concept of owning an offshore services unit may have outlived its value for most companies.
    The offshore captive center was once the Holy Grail of offshore outsourcing. As companies got a taste of the cost savings possible by outsourcing IT and business process work to lower cost countries, they began to salivate over the thought of bypassing the offshore vendors (and their pesky profit margins) altogether and saving even more money by setting up their own service shops in India.
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    Macquarie University creates CIO role 30 June, 2009 14:45:00

    Will over see information strategy, infrastructure transformation, Web 2.0 student and staff communication
    Macquarie University is to create a CIO role to oversee the creation and execution of an information strategy at the education institution.
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    Three Tips for Hearing about Jobs from Recruiters 30 June, 2009 01:29:00

    The dos and don'ts when working with recruiters
    Help!
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    Job seekers: get ready for the 'character' interview 26 June, 2009 07:07:00

    In an employer's job market, hiring managers take their time getting to know a job seeker's character, personality and values. Personal questions and even table manners are fair game.
    As laid-off executives flood the labor pool, some employers are seizing the opportunity to "upgrade" their management teams, say executive recruiters. In this job market, employers realize they might be able to recruit more experienced leaders -- possibly at lower salaries -- now than in the past.
How-tos
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    Google Profiles: How and Why to Get Started 25 April, 2009 09:00:00

    Here's a quick look at what Google's answer to Facebook can do for you. My early hands-on impression: Google Profiles is helpful for making sure Google searchers find you instead of someone with a similar name, but it lacks social features. Here's step-by-step instructions on how to get started with it.
    Google has launched Google Profiles, which lets you build an online biography listing your interests, educational and professional background, and links to your data on websites like Twitter, Facebook and Flickr.
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    How to Manage Peer Conflict 22 April, 2009 09:15:00

    Direct Energy CIO Kumud Kalia on how to deal with mounting peer dissension
    Direct Energy CIO Kumud Kalia on how to deal with mounting peer dissension.
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    Vendor Management 101: An Executive Guide to Vendor Management 21 November, 2008 11:42:00

    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.
    The combination of innovative IT and a cooperative orientation toward vendors leads directly to better vendor performance and firm profitability.
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    Enterprise 2.0 101: An Executive Guide to Enterprise 2.0 21 November, 2008 12:20:00

    Enterprise 2.0 has the potential to provide knowledge and content management in a surprisingly cheap and easy fashion using Web-based tools. Learn what it's about, what distinguishes it from consumer Web 2.0 technologies and why you should pay attention.
    Enterprise 2.0 has the potential to provide knowledge and content management in a surprisingly cheap and easy fashion using Web-based tools. Learn what it's about, what distinguishes it from consumer Web 2.0 technologies and why you should pay attention.
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    Service-Level Agreements 101: An Executive Guide to Service-Level Agreements (SLAs) 20 November, 2008 12:47:00

    SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.
    SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.
Case Studies
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    Seeing Is Believing 09 August, 2005 11:10:09

    Financial visibility can also make better IT investors of the business users. When the head of marketing gets a monthly bill itemizing costs for applications, storage and other IT consumables, she better appreciate the costly, limited resource that IT really is
    Transparency, the let-it-all-hang-out style of IT management, isn't scary; it's empowering. It's what is freeing IT up to be more competitive, effective and resourceful. Three case studies demonstrate how service-level agreements, chargeback and the Balanced Scorecard help create transparency and better align IT with the business
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    The Right Way to Steer IT 06 October, 2004 12:49:58

    Many CIOs consider IT advisory committees and other variants of steering committees indispensable - with a few caveats: They can't be allowed to micromanage, turn everything into a budgeting exercise or stray off topic
    Advisory committees can help align IT and business objectives - as long as the CIO keeps a firm hand on the tiller
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    Where Do We Go From Here? 14 December, 2001 11:49:43

    CIOs need to provide timely, accurate reports on volatile business situations and do so with limited resources. For global and multinational businesses, this can be complicated
    Six experts offer their ideas on the future of the CIO role, the supply chain, just-in-time manufacturing, security, management and other issues affected by the terrorist attacks in the US.
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    Fighting Back 19 November, 2001 10:00:00

    When boards of directors lack the technical ability to recognise which parties are giving them an honest appraisal, they tend to believe those who want to tell them good news over those who would give them bad
    How to go from partner to plaintiff in one not so easy lesson.
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    Clogged Arteries 07 September, 2001 11:00:00

    A health insurers' access to IT systems can help keep the lid on patient care costs and ease the strain on a public health system on the verge of crisis
    To witness the paradox of health care technology, take a stroll down the hallway of any hospital or medical centre
Interviews
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    Career advice: Returning to IT late, and leaving it early 19 June, 2009 07:03:00

    An IT Leader with advice on five issues facing IT workers today
    John R. Wetsch, WISE program director from the North Carolina Department of Public Instruction is answering questions about re-entering the IT workforce, taking early retirement, work/life balance, the merits of a tech MBA, and the prospects for IT employment and the overall economy.
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    Qwest's Pieter Poll on why being a CTO is a dream job 17 June, 2009 07:05:00

    Carrier's chief technology officer talks of joking about being paid for his job 'because it's fun', and outlines where Qwest is headed
    Pieter Poll is Chief Technology Officer at US-based Qwest Communications International, which serves business customers nationally and residential customers in 14 western states with telephone, high-speed Internet, fiber-optic Internet and DirecTV services. The company is also serving as an agent for Verizon Wireless services. Poll talked about his career and the directions Qwest is taking.
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    Best practices for getting hired in a downturn 01 June, 2009 08:01:00

    Dave Willmer, the executive director of Robert Half Technology, discusses finding a job in a deep recession
    Dave Willmer, the executive director of Robert Half Technology, discusses finding a job in a deep recession.
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    IT Skills Shortage A Chance for Unemployed Workers 18 March, 2009 08:56:00

    In this Q&A, CompTIA President and CEO Todd Thibodeaux confronts the IT skills shortage, misconceptions about IT careers and ways to connect unemployed workers with the thousands of tech jobs that are still available.
    In this Q&A, CompTIA President and CEO Todd Thibodeaux confronts the IT skills shortage, misconceptions about IT careers and ways to connect unemployed workers with the thousands of tech jobs that are still available.
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    The Power of Persuasion in a Job Search 25 February, 2009 10:45:00

    Whether you're seeking a new job or clinging to an existing one, persuading people of your value is going to be your key to success during this recession. In this Q&A, James Borg, author of "Persuasion: The Art of Influencing People," explains how to persuade people without being pushy.
    Whether you're seeking a new job or clinging to an existing one, persuading people of your value is going to be your key to success during this recession. In this Q&A, James Borg, author of "Persuasion: The Art of Influencing People," explains how to persuade people without being pushy.
Opinions
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    Employment referrals the right way 30 June, 2009 13:12:00

    A few simple guidelines can make for a more effective, less stressful referral process.
    When competition for IT opportunities is intense, the value of every possible edge is magnified. A recommendation from someone within a potential employer can make the difference between landing an interview and continuing frustration. In many cases, job seekers are calling on the outermost reaches of their networks -- and sometimes beyond -- to find a way in.
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    How CIOs Can Best Influence Stakeholders 23 April, 2009 03:50:00

    To be successful, CIOs must continuously pitch, persuade and prompt decisions on the part of business stakeholders over whom they have no authority
    Julie Ouska, CIO & VP, Information Technologies, Colorado Community College System
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    Analytics: Unlocking Value in BI Initiatives 15 April, 2009 09:42:00

    Most companies are making a colossal mistake in how they are approaching the business intelligence challenge because they fail to realise data does not equal information.
    Over the past few years, one of the hottest growth areas in IT has been in the business intelligence (BI) space. Companies have finally realised there is value in their data and have launched major BI initiatives in their organisations. But most companies are making a colossal mistake in how they are approaching this challenge because they fail to realise data does not equal information.
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    5 Misunderstood Facts About ERP 15 April, 2009 09:47:00

    If you're researching ERP, negotiating for it or revamping your entire strategy, make sure you understand these five key facts about enterprise resource planning software -- or it could cost you dearly in expense and career success.
    Think you know everything about ERP? Here are five things to consider:
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    Data Centers Want an MPG Rating for Energy Efficiency 15 April, 2009 09:26:00

    Car buyers can easily compare two vehicles using the miles-per-gallon rating stuck to the window. Enterprise IT groups looking to improve the energy efficiency of their data centers aren't so lucky -- yet.
    These days, with the shock of US$150-per-barrel oil only a year old, consumers in the market for a car will likely pay much more attention to a pair of numbers: The vehicle's two miles-per-gallon ratings.
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Does a successful CIO need to master the art of confrontation?

Yes, learning to negotiate through confrontation is a key skill
No, confrontation is the last resort of any kind of communication
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HP Data Center Transformation solutions offer practical ways to overcome the energy and capacity limitations, operational vulnerabilities and technology constraints that can plague your data center. Choosing from a portfolio of solutions matched to your business needs, we can help you transform your data center into a business-driven, process-smart and future-ready asset.

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    Inside Internode's data centre 05 June, 2009 14:39:00

    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
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    HP uses outside air, big fans, 12-foot raised floor to cool servers 03 June, 2009 07:44:00

    It's also cutting data center power use by painting server racks white
    Just off the North Sea coast in the United Kingdom, Hewlett-Packard Co.'s EDS unit has built a data center that largely relies on cold sea air to keep servers chilled and -- by doing so -- cut the center's cooling power needs in half.
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    HP targets the cloud with new hardware 12 June, 2009 08:27:00

    HP offers complete cloud computing package for businesses
    HP has designed a new portfolio of hardware, software, and services, aimed at reducing costs and saving resource, particularly for businesses involved in Web 2.0, cloud and high-performance computing.
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    Defence to spend $700m on ICT reform 05 June, 2009 11:13:00

    Strategic Reform Program report reveals only half of defence IT budget visible to CIO
    Less than half of the annual $1.2 billion spent by Defence on its ICT is visible to its chief information officer, Greg Farr, a new report has revealed.
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    Inside Telstra's Virtualisation Strategy 11 May, 2009 14:12:00

    Need to cut infrastructure costs driving the strategy
    Telstra is increasingly turning to virtualisation as its core strategy to both manage the rising costs of, and growth in, its data centres, according the company’s CIO, John McInerney.
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    Defence to Initiate ICT Reform Program, Expand CIO Role 05 May, 2009 11:56:00

    ERP rollout, data centre consolidation, single architecture all on the cards, according to the Department of Defence’s strategic policy white paper
    The Defence department has signaled a raft of changes to its approach to information technology under a new ICT reform program.

Free Resource Library

Data Centre Assessments

The First step to Optimising

Speeding business innovation

Removing barriers to growth, increasing agility and driving out costs

Assessments: Ammunition for Facts-Based Decision Making
by Richard L. Sawyer, Senior Principal, HP Critical Facilities Services
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CIO Summit The New World Order Opportunities and Challenges for CIOs

23rd July 2009
The Westin Sydney


A content-rich networking event where CIOs and senior executives collaborate on business and technology issues ranging from the impact of the economic downturn to the most pressing trends affecting IT in the enterprise.

Register Now

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    New scam email uses Australian Federal Police to gain victims' trust 03 July, 2009 10:49:00

    Fake offers of free AFP monitoring service to stop "cybernetic attacks"
    Cyber criminals have changed tack in their ongoing scam campaign against banks, moving to the use of government agencies to gain the trust of unsuspecting email recipients.
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    AFP hits $6 million identity fraud syndicate 03 July, 2009 08:25:00

    $500,000 of goods per week purchased with fake credit cards
    The Australian Federal Police (AFP) claims to have struck a major blow to a multi-million identity fraud syndicate.
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    5 steps to secure a new PC 30 June, 2009 00:19:00

    Just unwrapped a brand-new PC? Security pros share their secrets for making your system Internet-safe.
    A common misconception is that a shiny new computer is more or less secure because it hasn't yet been exposed to the Internet's sinister underbelly. But the truth is, these machines come out of the box needing scores of patches, some basic security software downloads and the disabling or replacing of items security pros don't typically trust.
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    Facebook simplifies privacy settings, calls them too complex 02 July, 2009 05:48:00

    The social-networking site is also getting ready to let members share content with anyone on the Internet
    Facebook will simplify the way in which it offers privacy options to its users, as it gets ready to give its members for the first time the option to make the content they post on their profiles available to anyone on the Internet.
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    DR a growing concern for A/NZ CIOs: Symantec 02 July, 2009 09:16:00

    Mission critical apps and cost of down-time major drivers
    CIOs in Australia and New Zealand are increasingly getting involved in the disaster recovery planning of their organisations, according to a new survey from Symantec.
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The business justification for data security

In the information security world we face two major types of threats: "noisy" threats which directly interfere with our ability to do business and "quiet" threats which cause real damage, but don't necessarily prevent people from doing their jobs. Read on to discover how to combat both types of threats and to justify the use of data security within your business.


CIO Industry Insight Podcast #4: Kerry Stratton, Managing Director of Healthcare, InterSystems
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