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Digital Support Consultant

Full Time
SA, Adelaide
Posted on 03.09.2017
  • 4 Month Contract Initially
  • Call Centre Environment
  • Available Immediate



We have a current urgent requirement for a Support Consultant for a Global client base in the CBD of Adelaide.

Adelaide

We have an urgent requirement for a Digital Support Consultant for a fast pace environment with a Global company in Adelaide. This roles will close off tomorrow Monday morning, so if you are reading this advertisement and are keen to be presented forward, then please apply immediately!


We are looking for people who have previous work experience in:

  • A fast pace environment
  • Come with technical or telecommunication background
  • Have worked in a Call Centre environment or high volume phone based environment.
Key Accountabilities for the role will include:
  • Provide high levels of customer support
  • Processing of refunds for eligible customers
  • Stake Holder management
  • Liaise with product managers to report or escalate unresolvable issues experienced
  • Help ensure the customer support strategies are correctly implemented
Core Capabilties;
  • Strong Interpersonal and communication Skills
  • Excellent time management skills and your ability to work in a fast paced environment.
  • The ability to comprehend technical process and be able to articulate and communicate with a non- technical audience.
To be successful you will thrive in a busy environment with the ability to work to tight deadlines and juggle multiple projects and multiple stakeholders. You will develop excellent relationships with 'experts' in Digital and those with customer experience accountabilities.

You must be able to work weekend, be a team player with a "can do" attitude who demonstrates flexibility, initiative, enthusiasm and sound judgement.To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Simone Yearsley on 08 74220613. Please quote our job reference number: 200165149.

Reference Number: 200165149_1

Contact Details: Simone Yearsley (08) 7422 0613

How to Apply?

Click on the link below

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Contact Details

Contact Name: Simone Yearsley

Contact Phone: (08) 7422 0613

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