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Engineer Desktop Development

Temporary
VIC, Melbourne
Posted on 27.02.2017
50.00 -> 57.00 Per hour

CBD Location
12 Month Contract
Must Have Experience Working In A ITIL Environment

This organisation is currently seeking and Engineer Desktop Development to sit within a team that delivers stable and secure enterprise desktop services to their customer departments.

The activities undertaken include developing and deploying periodical software maintenance and updates to the desktop/notebook/MFD/ printer fleets; troubleshooting and resolving incidents; contributing to problem identification and resolution; testing and integrating devices (notebooks, desktops, printers, etc.) into the companies managed services and systems; service call queue management and delivering managed service requests and contributing to the alignment and standardisation of components across the various managed desktop environments.

Responsibilities:

  • Perform duties and preventative maintenance to ensure that services provided maintain high levels of availability, performance, security and efficiency
  • Undertake complex and specialised technical investigations to resolve 2 nd and 3 rd level specialist engineering issues and work assignments (incident, problem, change and release) to a high standard and within service level targets
  • Perform operational and project activities within the organisations ITIL based service management guidelines and security policies and standards
  • Provide specialist and authoritative technical advice to stakeholders on products, issues, improvements and processes and maintain an expert understanding of applicable technologies
  • Perform complex research and analysis to support accurate and technically sound recommendations and undertake approved system testing activities


Technical Knowledge:
  • Administration of Microsoft ActiveDirectory including group policy planning, design, implementation and support
  • Significant experience using the following systems, devices, tools and products:

- Enterprise virus protection/personal firewall software products, Intel/Mcafee ePO

- Microsoft based print services

- Microsoft Applocker or other whitelisting technologies

- Medium to large sized multi-function devices

- Microsoft System Center Configuration Manager (SCCM) or equivalent

- Developing scripts using Powershell or VB script

- Knowledge of Windows Installer technology or equivalent
  • Experience working with ITIL aligned processes and applying the methodology to the development of desktop access systems
  • Significant enterprise level desktop administration, maintenance and support experience in a large complex commercial environment, including proven expertise in maintaining and supporting Windows 7,8 and 10, Microsoft office including O365 and Lotus Notes

About You:
  • Customer Service Focused
  • Results Orientated
  • Outstanding communication and interpersonal skills
  • Enjoys working within a team

This role will be suitable for a vibrant individual who thrives while working within a team. If this sound like you please click "Apply Now" or call Nikki Wampler in our Melbourne office 03 9623 6509.

How to Apply?

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