Tuesday | 7 October, 2008
CIO

White Papers: Email & Messaging




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The benefits of using SIP in customer service
By Nortel | 4/6/2007
Session Initiation Protocol (SIP) empowers contact centres and organisations to meet their customer service and collaboration challenges head-on, delivering customer-centric services and competitive advantage. Discover how you can use SIP to simplify and optimise your customer service options.
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Unleashing competitive advantage with self-service
By Nortel | 4/6/2007
All businesses can leverage the latest self-service technologies and strategies in the contact centre to create long-lasting competitive advantage. Learn how market-leading companies have successfully implemented customer self-service to communicate their brand, improve the customer experience and drive more profits.
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Market Place
 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
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    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
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    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
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    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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    10 steps to loading dock security 07 October, 2008 11:30:00

    Companies in all industries struggle to secure the loading dock, that sensitive spot where goods come in and go out. Follow these best practices and sleep better tonight.
    It's the stuff of CSO nightmares. Early on the morning of September 2, while most folks were home sleeping off the hot dogs, thieves used bolt cutters to break into an Alltel Communications warehouse and four of its loading docks in Fort Smith, Ark. Sources say they escaped with an estimated US$10 million worth of cell phones, not a bad haul for their Labor Day efforts.
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    Corporate security and the climate crisis 03 October, 2008 11:21:00

    How to adapt security and risk management policies - including IT security - to deal with climate change.
    US military strategists, CIA analysts, international agency officials and Nobel Prize winning economists concur with the consensus of the world's scientific community: the Climate Crisis is a planetary security issue, as well as a national security issue for each of the one hundred ninety two countries that belong to the United Nations. But the Climate Crisis is also, by extension, a corporate security issue, as well as, yes, a cyber security issue.
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    Companies own up to virtual security blind spot 02 October, 2008 11:05:00

    VMWorld attendees reveal vast majority of companies have little or no security in place for their virtual systems.
    The vast majority of companies have little or no security in place for their virtual systems. That is a scary statistic revealed in a survey of attendees at the recent VMWorld 2008 conference in Las Vegas.
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    How to minimize the impact of a data breach 01 October, 2008 08:54:00

    ID Experts' Rick Kam describes a customer-centric action plan
    Thirty-one percent of customers--nearly one-third of a company's client base and revenue source--are terminating their relationship with organizations following a data breach, according to a recent study by the Ponemon Institute.
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    Five mistakes security pros would make again 30 September, 2008 10:18:00

    Whether it's getting fired for standing up for what's right or making a network configuration mistake that leads to better security, there are some mistakes worth making. Five security pros offer personal examples.
    Ten years ago, Michael Riva was network administrator for a top-five American consultancy. Employees were downloading graphic pictures and videos onto the network. Riva told his boss a proxy server with content filtering might be in order; his boss laughed and suggested they put in a bigger file server instead.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

Choices in Storage Architecture for Oracle Environments

Database systems have always been at the core of the IT landscape. Not only is storage an increasingly large cost component of database investments, but storage architecture can significantly and directly impact the performance, availability, and recovery of data. Read on to explore the interaction between Oracle databases and EMC and Network Appliance storage architectures.

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