By combining business intelligence and two foundations of Web 2.0 -- search and mapping -- a police department in the US state of Kentucky has built a brand-new window into crime. This Web-based BI portal allows patrol officers to enter data -- or even pieces of data such as a few numbers from a license plate -- into a simple search interface and retrieve information from their own databases and those of neighboring towns.

With the Open Source Conference (OSCon) and IDG's LinuxWorld show in the rearview mirror of 2008, it is clear that open source is no longer just a trendy conversation.

With the growing popularity of Apple's iPhone, Research In Motion (RIM)'s BlackBerry and other smartphones, it's no surprise that third-party vendors are jumping on the accessory train like geeks on Star Wars marathons.

Once upon a time at a NASA space flight center a long way away, I was an e-mail administrator. At the time, the 1980s, e-mail was still chaotic. The RFC 822 standard was only beginning to bring rhyme and reason to e-mail. One of RFC 822's competitors, the Common Messaging Calls (CMC) X.400 standard, wasn't making much progress, but then Microsoft adopted it in 1992, added the concepts of folders to it, and re-named the result Mail Application Programming Interface (MAPI). And, ever since, the e-mail world can broadly be divided into two camps: the RFC 822 Internet compliant e-mail group and the MAPI-compliant Microsoft Outlook/Exchange pack.

In our conversations, we spoke to Sam Lamonica, CIO of Rudolph and Sletten Construction, a general building contractor; Philipp Huber, CTO/COO of the UK based XCalibre Communications, a hosting firm; Clyde Williams, Infrastructure Systems Manager for Southeast Alabama Medical Center; and Walt Cornelison, Director of Information Technology for Tropitone Furniture, a manufacturer of high-end outdoor furniture. Here's how our conversation went:

We spoke to Clyde Williams, Infrastructure Systems Manager for Southeast Alabama Medical Center; Walt Cornelison, Director of Information Technology for Tropitone Furniture - a manufacturer or high-end outdoor furniture; Jason Ford, CTO of BlackMesh Hosting and Solution - a managed hosting and managed services firm; Keith Parnell, CIO of Stratum Marketing - a marketing communications agency. Here's how our conversation went:

Here's an interesting strategy for a new software company: create applications that place you squarely in the competitive sights of Google and Microsoft, bypass venture capital funding, and rebuff an acquisition offer from Salesforce.com, the surging software as a service (SaaS) company that delivers its products over the Web.

"We have come into real contention [for mindshare] in the enterprise," said Tim O'Reilly, CEO at O'Reilly Media, in his keynote address at OSCON, last week's Open Source convention in the US. "So we should be patting ourselves on the back, right? I'm not so sure."

A good CRM package does you no good if employees aren't willing to use it. Case in point: IMA Financial Group, a medium-sized financial services company based in the US. IMA had installed a commercial customer relationship management system that "was flexible and configurable and attractive on the front end," says business processes manager Jennifer Hallam.

Many businesses fail to realize the full potential of their customer relationship management (CRM) software because of poor integration with existing applications and business processes.

Citizens are demanding better e-government services from their governments