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Text Analytics: Your Customers Are Talking About You 17 June, 2008 08:17:11
When your company's customers talk, do you listen closely and quickly enough? More CIOs are deploying text analytics technology to examine customer comments on websites, surveys and the like.If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company. But until recently, addressing sources of customer dissatisfaction was taking too long for Gaylord Hotels. US-based Gaylord, which operates 4 resort hotels in the Nashville; Dallas; Orlando, Florida; and Washington areas, needed a quick, clear view of how customers and meeting planners viewed its properties and services, as well as alerts to budding problems. - +
Which virtualization technologies are ripe: Forrester's take 06 June, 2008 10:14:52
A new report from Forrester Research ranks 17 virtualization technologies on whether they're ready for prime time or too green for picking.Virtualization has gotten into many nooks and crannies of IT infrastructure, but some of the available vendor technology is half-baked, according to a recent report from Forrester Research. According to Forrester, as of Q2 2008, server and client virtualization is mature enough to pay off in the short term, but storage virtualization-particularly application storage-is "not very advanced" and doesn't yet offer much payback. - +
What CIOs want in Apple's next-generation smartphone 05 June, 2008 09:12:52
Though Apple continues to be coy regarding business-minded tweaks to the next iPhone, slated for unveiling next week, enterprise users have plans of their own: They want the iPhone--even if the IT department's still a bit weary. - +
BlackBerry server upgrade to face stern tests 20 May, 2008 08:22:33
An inside look at BES 5.0The next major release of the BlackBerry Enterprise Server will pose a test not only for customers but also for its creator, Research in Motion. - +
Enterprise 2.0 - What is it good for? 06 May, 2008 16:00:22
A 12-step guide to getting the most out of Web 2.0 tools and making it safe-for-purposeCanberra-based knowledge economy and social computing evangelist Stephen Collins heard a quote earlier this year that perfectly describes the Enterprise 2.0 dilemma: "If you want to find out what tools your staff are finding most useful at the moment, just go and see what your IT department is blocking" - +
Cloud Computing: Tales From The Front 05 May, 2008 14:52:09
While CIOs begin to embrace the emerging technology of cloud computing, experts say IT staff will be more likely to resist, says Bill SnyderWriter Nicholas Carr will earn the enmity of even more tech veterans with his newest prediction: Cloud computing will put most IT departments out of business. "IT departments will have little left to do once the bulk of business computing shifts out of private datacentres and into the cloud," Carr writes in his new book, The Big Switch: Rewiring the World, from Edison to Google. - +
BlackBerry is a Handheld Dilemma for CIOs 30 April, 2008 08:02:34
The way organisations introduce new technologies is changing from an instinct-based approach to a choice based on business value, argues Nigel HughesThe way in which new IT tools such as the BlackBerry are adopted in corporate IT environments allows those of us who follow the alignment of IT with business value a glimpse into the varying management practices that are used by CIOs to get the best out of their investments. - +
Trendlines: New, hot, unexpected 14 April, 2008 14:16:00
In this issue: The cap on H-1B visas; Corporate mash-ups; Face-reading computers; The lapsing landline; China and RFID; Banning of social networks; The value of big monitors; Efficiency in IT shops; and By the numbers, including IT modernizationBill Would Double Cap on H-1B Visas - +
The Weakest Link 19 March, 2008 10:35:57
There’s no question that technology is a fundamental part of today’s organisations, yet there are still major communication misunderstandings between business and ITIT has been around in most organisations for 30 to 40 years in some form or other. In the last 10 to 15 years the scale and scope of IT has extended massively, both in the business and domestic world. Most organisations and businesses are now completely and irrevocably dependent on IT and would not last long without it. IT hasn't simply become more essential or important to business; it's a fundamental part of it. - +
Seven Fantastic Free Windows Mobile Apps 18 March, 2008 08:31:02
Do more than you thought possible with your Windows Mobile smartphone or Pocket PC, without spending a dime. From beating international roaming charges to easy backup, here's the scoop on seven free downloads you shouldn't missIf you're using your Windows Mobile smartphone or Pocket PC with only the out-the-box applications like the media player or calculator, you're missing out on a world of value. Your handheld is, after all, a tiny computer. - +
Trendlines: New, Hot, Unexpected 17 March, 2008 11:08:10
The executive level job market; Microsoft opens its APIs; How to find a mentor; Staffing in a recession; IT spending eases off; Blackberry tips; and Consumer tech by the numbersDemand for Executives Slows
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Cutting Through the Spin of Recent Vulnerability Disclosures 13 October, 2008 10:53:00
The FUD surrounding the ClickJacking and TCP/IP vulnerabilities has the world seemingly frozen in fear. But once you cut through the spin, the vulnerabilities aren't all that they were made out to be.There are a few highly publicised vulnerabilities at the moment which haven't completely been disclosed and which, it is claimed, could threaten the whole Internet as-we-know-it. Only, when the vulnerabilities are finally disclosed, it seems that the whole incident has been somewhat Chicken Little. - +
PCI app security: Who's guarding the data bank? 13 October, 2008 11:09:00
Compliance strategies for PCI's new application security requirementsWhile Willy Sutton never really said it, the truth is that people rob banks because that is where the money is. Today's criminals don't walk into banks with loaded guns and get-away drivers. Rather they connect from a remote location using a browser and are armed with hacking tools and spyware. - +
Data-center security tools to not overlook 10 October, 2008 11:37:00
With the rise of security suites, it's time to consider some emerging security tools and rethink othersProtecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink. - +
IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00
Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking. - +
Strange account management at Amazon 09 October, 2008 09:51:00
A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past.
NetStar Networks Calls Brisbane Home 13 October, 2008 12:01:00
New Verizon Business Managed Service Makes Collaboration Easier 13 October, 2008 10:06:00
F-Secure achieves excellent results in Internet security suite comparison 10 October, 2008 14:37:00
Lock It Up With Maxtor BlackArmour, Hardware Encrypted Storage Provides Government Grade Security For Consumers 10 October, 2008 09:04:00
Pitney Bowes MapInfo Launches New Version of AnySite 10 October, 2008 05:58:00
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