Tuesday | 2 December, 2008
Opinions
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IT and The Responsive Economy 29 May, 2007 11:25:21
Successful companies are learning to compete by being more agile and more responsive to continuous change and to the evolving needs of their customersThe emergence of the Internet and the Web have led to disruptive changes in companies' IT infrastructures. Ready or not, it's happening again. But this time, the changes will be bigger and they will come faster. IT departments will have to be more responsive because, at root, that's what these changes are all about. - +
An Architecture for the Future 07 May, 2007 13:36:15
You can’t build a robust, agile enterprise architecture on the fly. You gotta make plansToday, organizations need to learn to make workflow changes on the fly.
Otherwise, consumers and trading partners alike are ready to move on. - +
Self-Service Thy Customer 07 July, 2006 16:34:47
How to deploy and optimize self-service remains an inexact science for many organizations. In many cases we see IT, business units and support organizations making some of the same mistakes when it comes to planning, developing and deploying new self-service applications.The top 10 mistakes companies make in introducing self-service - and how to avoid them - +
Is CRM Dead? 10 March, 2006 12:00:15
Despite its name, one can argue that the greatest shortcoming of CRM is that it never really was about directly helping customers. What most CRM and CTI systems provided was a way to track customers, route and facilitate inbound communications and report on the progress of various marketing, sales or support activities.Alive or dead, CRM is vastly changed from the acronym we once thought we knew. - +
Your New Market Mandate: Meet the Customer 11 October, 2005 12:10:33
The traditional belief that simply increasing market share translates directly into higher profitability has been proven false in our current economy.Why it's up to CIOs to ensure that their companies are focused on external customers-one at a time - +
The Tao of Supply Chains 08 June, 2005 13:28:28
At times like these my identity as IT Agility Man hangs in the balance. Can I rise to the challenge, or will I flee in panic? Agility means doing three things: First, take a deep breath; second, take another deep breath; then, remember The Art of War and ask: "What would Master Sun Tzu do?"The CIO of a national distributor says the lessons he gleaned from a 2500-year-old Taoist philosopher helped him come up with a low-cost inventory system that worked - +
I Hear Voices Over IP 07 December, 2004 14:55:01
Once my only concern in using an office telephone handset was picking up someone else's germs. With consolidated VoIP, I can now pick up the whole world's viruses.The problem with VoIP is that the people most likely to have it are the very people you don't want to talk to. - +
Real-Time -- One Domino at a Time 06 February, 2004 09:42:41
In the supply chain world that we distributors live in, the key to success is to find ways to counteract the distortion in the supply chain known as the "bullwhip effect".Real-time data can prevent distortions in product demand forecasts. But as Network Services' CIO learned, it isn't something that can happen all at once. - +
The Road to Damascus 09 December, 2003 12:22:53
While CRM's promise is indisputable, it is not a quick fix solution. CRM requires process and cultural changes that run counter to the short-term thinking evident in business todayFrom knocking IT heads to knocked down by the IT light - +
Measured Response 10 November, 2003 10:26:37
There’s been way too much talk, for way too long, with basically almost no action when it comes to — for lack of a better term — the whole “customer value thing”.Yesterday I received a very nice brochure from a luxury travel specialist. Let's call it A&B, so no one takes this personally. Among the various destinations meant to entice me was an African safari, which I found quite amusing - +
Making the Connection 10 November, 2003 10:52:46
Telstra has become a local champion of Web services, understanding the benefits of efficiency (and revenue generation) that can come from allowing internal and external computer systems to hook into each other in a way never achieved before.These are salad days for Web services (and apparently the Internet, according to Telstra's CEO).
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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CBS website bitten by iFrame hack 02 December, 2008 07:30:00
Russian malware distributors have launched another iFrame attack on a sub-domain of the cbs.com site.TV network CBS has become the latest big name to have it website used to host malware, a security company has reported. - +
Excerpt: Counterterrorism Strategies for Corporations 27 November, 2008 12:36:00
Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond.Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond. - +
The 10 Ackerman Principles of Counterterrorism 27 November, 2008 12:43:00
Consultant and author Mike Ackerman's 10 counterterrorism principles for business.Consultant and author Mike Ackerman's 10 counterterrorism principles for business. - +
Survey: Despite Risks, Employees Still Holiday Shop at Work 27 November, 2008 10:02:00
As Cyber Monday approaches, research suggests a majority of workers will use their work computer to shop this holiday season. But despite the continued growth in online shopping, employees and business still don't understand the riskAs Cyber Monday approaches, research suggests a majority of workers will use their work computer to shop this holiday season. But despite the continued growth in online shopping, employees and business still don't understand the risk. - +
Why Cybercrime is Thriving 27 November, 2008 11:52:00
A new Symantec report reveals just how large and sophisticated the online underground economy has grownA new Symantec report reveals just how large and sophisticated the online underground economy has grown.
FrontRange Solutions launches HEAT Plus Mobile to reduce help desk costs and improve service management productivity 02 December, 2008 15:15:00
AARNet Helps to Advance Indigenous Health 02 December, 2008 12:44:00
Orbis selects Telstra International as its data centre partner for the UK, Europe and Middle East Region 02 December, 2008 11:23:00
ComOps Deploys Corporate Performance Reporting Solution For Healthcare Test Manufacturer 02 December, 2008 10:09:00
Mornington Peninsula Shire implements Objective to manage knowledge and deliver service excellence 02 December, 2008 09:56:00
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