Friday | 16 May, 2008
CRM
Features
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Governments Urged to Learn From Businesses 08 May, 2008 12:49:44
Citizens are demanding better e-government services from their governmentsCitizens are demanding better e-government services from their governments - +
Cloud-Based Services Are Too Difficult To Measure And Justify Enterprise Deployment 29 April, 2008 13:54:17
Cloud-based services are too difficult to measure and justify to be deployed by enterprises today, says Janice McGinnQuite frankly, I'm not a fan of cloudy weather. As a redhead with curls, clouds mean dampness and frizz, and something sleek and well defined turns into a nebulous hairball. Something sleek and well defined: now there's a laudable ambition for CIOs struggling with legacy, ERP, CRM, limited bandwidth and capacity. Most enterprises are still struggling to achieve that degree of integration, never mind incorporating Web 2.0, commercialising it effectively, and protecting brand. - +
IT in Product Development 15 April, 2008 01:28:34
For CIOs and IT organizations seeking to play an active role in bringing products to maturity, there are different paths that can be takenNew product development is an imperative for enterprises of every stripe, and because it is of critical importance, it provides an opportunity for CIOs to show that they are business leaders and for IT departments to show that they are well aligned with enterprise goals. - +
IT heresy revisited: Let users manage their own PCs 03 April, 2008 08:07:58
Large companies such as BP and Google are rethinking the idea of IT controlling users' computers and sharing their lessons from the frontlinesUsers should choose and manage their own PCs. - +
Three Big Ideas for 2008: How to Do CRM Online 07 January, 2008 12:30:45
Just as all politics is local, all business is now online. Even if you don't offer e-commerce, customers and critics will be talking about you online anyway. Here's how to cope.Just as all politics is local, all business is now online. Even if you don't offer e-commerce, customers and critics will be talking about you online anyway. Here's how to cope.
Case Studies
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Family Matters 25 November, 2002 11:36:15
Struggling to cope with a rapidly growing caseload, CSA needed to develop an intelligent communication solution to improve its capacity to meet the needs of its clients - over a million separated parents around the country.The CRM strategy initiated by Australia's Child Support Agency had an unusual aim: to encourage clients to look after themselves and rely on the agency less.
Opinions
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Could deploying Google Apps be a career-limiting move? 24 August, 2007 08:45:43
Before using Google, understand its strengths and weaknesses, says Burton GroupDeploying Google Apps could be a "career-limiting move for enterprise architects" if they expect too much from the software-as-a-service collaboration suite and its "rudimentary" feature set, the Burton Group research and consulting firm says in a new report. - +
Searching for Happy Customers 06 August, 2007 13:38:02
Hint: The answer is not always Google. CIOs share their hard-earned lessonsMess up internal search and you'll frustrate your employees. But mess up external search and you'll alienate your customers - +
Self-Service Thy Customer 07 July, 2006 16:34:47
How to deploy and optimize self-service remains an inexact science for many organizations. In many cases we see IT, business units and support organizations making some of the same mistakes when it comes to planning, developing and deploying new self-service applications.The top 10 mistakes companies make in introducing self-service - and how to avoid them - +
Bigger-than-life IT leadership 13 June, 2006 10:24:38
75 percent of the first-level executives said they wanted to spend less time with their bosses. A significant percentage wanted to spend a lot less time, with some going to the extreme of wanting to spend no time at all, with the CIO.Why are leadership books so popular? Because leadership -- great leadership -- is rare today. Sadly, this is true nowhere more than in the IT industry. - +
Leaks in the Great Wall 05 April, 2006 16:13:26
A recent survey by China's Ministry of Information Industry found that 61 percent of foreign companies operating in China see software piracy as the number-one problem of doing business there.There is growing interest in outsourcing software development to China, but some CIOs worry about their intellectual property. Is that perception accurate?
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The Green CIO - what can vendors do?Part 6: In the final part of this series, our panel looks at the role being played by the vendor
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Microsoft Round Table demoMicrosoft RoundTable is an advanced collaboration and conferencing device that delivers an engaging, immersive meeting experience with Microsoft Office Communications Server 2007 or Microsoft Office Live Meeting 2007. Learn more from the demo
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Market Place
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Phishing botnet expands by hacking legit sites 15 May, 2008 08:10:59
Plants SQL injection attack tool on bots, hacks business, education sitesA botnet is now using a SQL-injection attack tool designed to hack legitimate Web sites, a move meant to add more hijacked PCs to its collection, according to a security researcher. - +
Which IT security skills are most important? 14 May, 2008 09:21:43
There are two types of security skills that might be needed in a company: tactical security operations and strategic risk management.I often hear from IT executives that it is hard to recruit and retain "good security people." Many lament the shortage of skills in this area and cannot reconcile the skills offered with the positions that need to be filled. Is there really a shortage of good security people? Or just a mismatch in the skills and the jobs? - +
Icy encryption tool protects laptops from "cold boot" attack, vendor says 14 May, 2008 08:36:43
Vulnerable encryption keys erased by HyBlue's IceLockThe vendor HyBlue says it can prevent the "cold boot" encryption hack discovered by Princeton researchers with a laptop security product announced Tuesday. - +
Great Wall of Australia: Industry cops sanitised Internet 14 May, 2008 16:45:04
Content filtering gets budget go-aheadCommunications Minister Stephen Conroy has pushed ahead with the controversial [[artid:420013177|national content filtering scheme|ISP filtering]] with a $125.8 million budget allocation announced today. - +
Hacker writes rootkit for Cisco's routers 15 May, 2008 07:07:51
A hacker has written rootkit software that works on Cisco's routers.A security researcher has developed malicious rootkit software for Cisco Systems' routers, a development that has placed increasing scrutiny on the routers that carry the majority of the Internet's traffic.
F-Secure Represented On The International Advisory Board IMPACT 16 May, 2008 13:42:00
Quantum announces General Availability of Industry's First Solution Designed to Match De-Duplication Functionality to Specific B 16 May, 2008 10:44:00
Hansen Technologies Extends Contract With Tokyo Electric Power Company 16 May, 2008 09:44:00
More Than 140 Higher Education Institutions Worldwide Use RightNow on Demand CRM 15 May, 2008 18:06:00
DST International Names Rob Gould as Director of Business Development and Strategy for Australia 15 May, 2008 15:40:00
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