Please wait while the page is being loaded Skip this advertisement >
Sunday | 23 November, 2008
CIO
When Two Tribes Go to War
Virtually all companies do long-range planning. But doing “what if” scenarios with co-managers around the boardroom table doesn’t produce the kinds of insights and discoveries that players say can come out of a formal war game
Sue Bushell 07 March, 2008 11:38:08

"As for teambuilding, war gaming is the wrong method. It's way too expensive. Use those silly teambuilding exercises where you lean backward and they have to catch you . . . The essence of a war game is not bonding but role-playing - that is, acting. It is an art, with a very rigorous scientific basis in strategy analysis literature. In short, I don't buy this hype, though I can see why if one wants to sell something to CIOs with money to spare, one may try and label any drill a war game. But that is just missing the point, isn't it?"

Babette Bensoussan, managing director of CI specialist company MindShifts, agrees completely. War games are all about thinking, and most businesses that play them are indeed missing the point, she says. "A war game is about how to out-think and out-manoeuvre competitors. That's the objective of a war game."

While plenty of organizations have attempted to use war games for teambuilding, Bensoussan says, to do so is to "bastardize" the concept. "The objective of a war game is to out-manoeuvre or out-compete."

While Bruce Ferguson agrees that when it comes to project management, there is a specific area where war gaming is very critical, it is a subset of all projects, he says. Ferguson is managing partner of Helmsman International, a company which manages major IT, defence and construction projects.

War games are most effective where there is a substantial risk around shareholder value or enterprise level brand recognition, where you need to make your process extremely rigorous; where the project runs over several years or is extremely large; or where you face multiple opposing forces - including regulators - that can cause you problems, Ferguson says.

"What are the rules that should govern the CIOs involvement in war games and when they are appropriate? I think the first rule is that it has got to be a high-risk project which is sufficiently important to do the additional work because it is quite expensive to do this," Ferguson says. "You don't do it on your business-as-usual, you don't do it on your normal projects - you want to do it on projects where there is sufficient importance attached, what we would call make-or-break projects; something that is putting the company substantially at risk."

Bensoussan says CIOs will typically be strongly involved in any war gaming exercise. Their staff will be required to pull profiles together and to help with ongoing monitoring.

Since a war game as played in the CI environment is used to play out a competitive scenario, it is most effectively played out when a company has two teams, one playing themselves (usually members of the marketing and finance/strategic planning teams) and another playing the competitor, says TBP Risk Services principal consultant Steve Hather. Both teams use the same set of assumptions but can react in different ways regarding products they develop, business models used and so on.

The CIO should play a crucial role in enabling the game, he says. An effective war game needs very good information about the competitive environment, backed by good qualitative and quantitative data. The CIO as "gatekeeper" and enabler of a company's internal and external information has a critical role to play in providing and arraying the information needed.

"In addition, the CIO plays a critical role as part of the senior management team in determining which if any strategic options the company should pursue, what the implications are and how to measure progress," Hather says. "The greater the uncertainty as to whether your assumptions are correct and whether the competitor will act as anticipated, the less chance you will be willing to make a big bet. The role of the CIO is then to help devise measures and report early warning signs as to whether one scenario is playing out, or whether the competitor is moving or not moving in the direction you anticipate, for example."

Related Features
  • +

    Understanding the Project Management Office 05 February, 2008 12:59:53

    Excellence in project management is essential, but PMOs can do as much harm as good. Here we examine the fundamentals and scope a proper role for a PMO
    Excellence in project management is essential, but PMOs can do as much harm as good. Here we examine the fundamentals and scope a proper role for a PMO
  • +

    IS's Seven Levers of Growth 04 February, 2008 13:12:50

    CIOs and their IS organizations need to play a greater part in enterprise top-line growth. The challenge is to understand that growth and contribute in the right way
    Growth remains the top priority for most business executives. In most enterprises, this means make more profits
  • +

    Strategy with Oomph 04 February, 2008 13:11:04

    Rule One: Never approach strategy making as a purely analytical exercise
    If you had to, which would you choose: to be a great strategic thinker or a great strategy maker? The answer follows the same logic as the question: "Would you rather be smart or rich?"
  • +

    Getting Your Vendors to Flock Together 04 February, 2008 12:53:09

    For better deals and stronger relationships, combine IT, legal and procurement experts in a vendor management office
    Keeping track of bids, vendor performance, previous contract terms, alternative providers and technology differences was taking too much time for Bernard "Bud" Mathaisel as he settled in as CIO of electronics manufacturer Solectron in 1999
  • +

    Ebb and Workflow 04 February, 2008 12:44:54

    Workflow isn't rocket science, but it isn't magic either. It can improve the way your organization runs only if you apply its principles correctly
    From a business perspective, workflow is a way to make people, information and computers work together consistently and efficiently to produce the results the business needs. In effect, workflow applies the equivalent of systems analysis to the entire process, not just to the part done on a machine
Related Stories
  • +

    Big IT to small biz: Listen up, little dudes! 25 January, 2008 10:55:32

    Large corporations have a lot to teach small businesses -- like these six lessons (some painfully learned) from the big boys on the tech block
    It's one of the great truths of capitalism: Businesses want to grow. Small businesses want to become midsize businesses, and midsize ones want to get big.
  • +

    Microsoft's OOXML: The Yes Vote 23 January, 2008 08:50:54

    Microsoft and its Gold Partners defend Open XML, and explain why it's great for businesses
    In the second part of Computerworld's analysis of the Office Open XML debate, platform strategy manager for Microsoft, Sarah Bond, and several Microsoft gold partners offer their views on why the OOXML format should become an internationally approved standard.
  • +

    IBM digs into security management 08 January, 2008 10:04:54

    Big Blue claims it is on track to becoming a top provider of security operations
    IBM is aggressively expanding its security portfolio in hopes of becoming the de facto source of advice and technology for businesses looking to adopt high-level IT governance and risk management strategies -- a transformation among customers that officials at Big Blue cite as both ongoing and inevitable.
  • +

    Mu Security Analyzer 04 January, 2008 07:28:03

    Mu-4000 fuzzer shines with wizard-driven test configuration, intelligent workflow, excellent vulnerability profiling, and auto-generated zero-day exploits
    I first came across the Mu Security Analyzer when a co-worker on a multi-company government project raved about how the appliance found a zero-day vulnerability in an e-mail inspection device that was protecting a top secret government agency. It was a rather simple script bug in the other vendor's product, but it would have allowed uncontrolled code execution. The implication was that our top secret project could have been compromised by an external hacker running penetration tests against our e-mail services. Initially, the manufacturer of the compromised mail filter refused to believe that a weakness existed in its product. That is, until we sent the exploit, automatically generated by the Mu analyzer, that the vendor's engineers could run to see for themselves.
  • +

    NBA: Your last line of defense 27 December, 2007 07:44:25

    Network behavior analysis tools can block zero-day threats
    There's a new weapon in the security arsenal that monitors network traffic and issues real-time alerts when it spots unusual or suspicious behavior on the network.
Additional Resources
Executive Guides
Whitepapers
Newsletter Subscription
Sign up for our CIO newsletters!
RSS Feeds
Featured Whitepaper Sponsors
Market Place
 
Featured Whitepapers

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00

    Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly.
  • +

    Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00

    Texas uni announces the Institute for Cyber Security.
    The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state.
  • +

    Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00

    Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions.
  • +

    International Challenges in PCI Security 20 November, 2008 09:15:00

    In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective.
  • +

    PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00

    Quality assurance plan targets security assessors and scanning vendors
    The PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

Achieving the impossible: Unlimited application scalability

Learn how provide applications with significantly higher throughput and lower latency for data operations while retaining the appropriate levels of data quality with clustered caching. Read on to improve your application scalability now.