Practicalities of Change
"Okay," Allison sighed, "I'll grant that if everybody accepted their accountability for compliance, we could let them decide when and how much to change. But how do we get them to take that accountability seriously?"
"Let's look at their incentives," I replied. "Sure, if something bad happens, the whole organization suffers. But whose job is it to fix the mess; or in the worst case, who gets fired? It doesn't do any good to fire you when the managers running the business make poor decisions and cause a serious problem. In fact, using you as a scapegoat only reduces others' incentives for real compliance."
She eagerly agreed. "Scapegoat" does not look good on a resume!
I reminded her that, in reality, getting changes to happen is far more likely if everybody is accountable and hence willingly implementing compliance initiatives to protect their own hides. On the other hand, the odds of successful change are far lower if she's forcing it on the organization. Thus, overall, the success rates of compliance initiatives are higher, not lower, when the decision is left to each manager for his or her own group.
Compliance as a Service
"But remember," Allison said, "the regulators require a single point of contact. And even if it weren't required, process changes cut across organizational boundaries. Someone has to look after the big picture."
This was a perfect segue into discussing how she could achieve the critically important objectives of compliance without accountability for others' behaviours or authority over how others run their groups.
I suggested that Allison think of her job as a "coordinator" who sells services to her peers (though money doesn't change hands) to help them with their accountability for compliance. One of those services is to bring others together and help them agree on changes that cross organizational boundaries. She can then help them implement the change in their respective groups, not as the project manager accountable for results but rather as a project facilitator and coordinator.
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Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
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Adobe launches hosted services, adds Flash to Acrobat 03 June, 2008 09:02:44
Adobe to launch Web site offering users free hosted services for document creation, sharing and storageAdobe this week is set to unveil the next version of its Adobe Acrobat software, which adds support for the company's Flash multimedia technology. The company also plans to launch a new Web site offering users free hosted services for document creation, sharing and storage.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. - White PaperWhat you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.
- White PaperView this webcast and discover the drivers for changing network design practices, why many organisations are changing their approach to network architecture and how enterprises should be moving forward with open architecture multi-vendor network solutions. Register now and learn how your business can maximize the business value of the enterprise network.
- White PaperJoin industry expert Martin Tuip to discover best practice strategy for the archival and removal of .PST files using email archiving. Learn how to ensure long-term email records are there when needed, and reduce the risk to your business and clients.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
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Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
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CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
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International Challenges in PCI Security 20 November, 2008 09:15:00
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PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
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AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Delivering the Power of Choice with Microsoft Dynamics CRM
Join Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you'll learn key recommendations you can implement in your organization. Additionally, you'll also hear Microsoft's vision for CRM.
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