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To that end, product development and management as well as projects that expand and improve customer sales, service and the fulfillment of orders will be top priorities for CIOs, according to McDonald.
The only wild card in the growth equation is the economy. If it continues to lurch toward a full-blown recession, McDonald expects CIOs to shift their focus back to operational effectiveness, as they did in 2002.
Prediction: More CIOs will take over shared services.
Fidelity announced in early December that it hired former Ford and Citigroup CIO Marv Adams as president of its newly created shared services organization. Executive recruiters expect more CIOs to follow in Adams's footsteps and assume responsibility for functions such as IT, HR, procurement and finance.
"As organizations continue to strive for efficiency, the CIO remains in a unique position to be the go-to person — the catalyst for shared services — because the CIO reaches across finance, HR [and] supply chain," says Paul Groce, the leader of search firm CTPartners' CIO practice. "They have the knowledge and reach that no other executive has." If the economy moves into a recession in '08, as some economists predict, more companies might move to shared services, thus opening more opportunities for CIOs. Call it the upside of the downside of the economy.
Prediction: More CIOs will assume responsibility for non-IT functions.
As CIOs prove their worth as business partners, they'll be rewarded with accountability for functions outside IT and they'll be given titles such as CIO and senior vice president in charge of customer service.
Anton Hios, vice president of Forrester Leadership Boards, sees many of the CIOs in Forrester's CIO group taking on business transformation, operations and process management. "Some CIOs we work with have even done so well with their project management office that they're [now] responsible for project management throughout their enterprises," he says.
Stephen Pickett, vice president and CIO of transportation services company Penske, says CIOs are well-positioned to move into operational roles outside of IT because of their experience thinking through complex situations and working their way through difficult-to-execute, high stress projects. "Any time you work on a project that can close your company, you learn a lot of lessons about how to keep it open," he says.
Dow Chemical's Dave Kepler is a CIO who has assumed increasing business responsibilities. Over the course of his nearly decade-long tenure as CIO at the chemical company, Kepler has taken on shared services, which includes customer service, purchasing, six sigma and supply chain, as well as Dow's environment, health, safety, security and sustainability activities.
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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Toxic Mix or Bit of a Mixed Blessing? 31 December, 2007 10:36:30
“Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . ” The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare’s Macbeth, but even so it makes “for a charm of powerful trouble”"Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . " The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare's Macbeth, but even so it makes "for a charm of powerful trouble"
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Bill Gates: A New Approach to Capitalism in the 21st Century 28 January, 2008 07:12:19
Transcript of Gates speech, and a Q&A at World Economic Forum in Davos, SwitzerlandAs you all may know, in July I'll make a big career change. I'm not worried; I believe I'm still marketable. I'm a self-starter, I'm proficient in Microsoft Office. I guess that's it. Also I'm learning how to give money away. - +
Can Macs conquer the enterprise? 11 January, 2008 10:55:53
The field is wide open for a Macintosh insurrection on the business desktop. It could happen, but probably won't. Here's why.If Apple were a football team, the New England Patriots would have had some serious competition this year. - +
St.George CIO quits after six months 27 November, 2007 10:02:21
IT now answers to CEOSt.George Bank has lost two of its senior IT lieutenants amid an organization-wide IT and operations restructure. - +
Former Telstra GM joins EA consultancy 19 December, 2007 09:39:26
Founding member of ArcBokConsultancy Enterprise Architects (EA) has recruited former Telstra general manager, Mac Lemon, to lead its consulting and advisory practice.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Radicati Market Quadrant 2008 on Corporate Web Security
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Everything you need to know about email and web security (but were afraid to ask)
Discover the advantages of an open architecture multi-vendor network solution
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Taking On Demand CRM Integration to the Next Level
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- White PaperYour organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
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Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00
Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly. - +
Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 20 November, 2008 12:06:00
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Delivering the Power of Choice with Microsoft Dynamics CRM
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