Monday | 8 September, 2008
CIO
Blog: It's Your Bug. But It's Not Your Job Anymore.
Esther Schindler 09 May, 2008 15:01:42

If a previous employer called to ask you about a bug in the code you'd written for them, how much time and energy would you be comfortable investing in helping out?

Let's say you left your previous employer a few months ago, on reasonably good terms. You might hold a minor grudge against the company because you didn't get the raise you deserved or because they wouldn't give you the QA resources you'd asked for, but it was generally an amicable parting. Certainly, you still care about your old teammates; you'd be happy to share a beer with them. Especially if they're buying.

A few months later, one of those teammates calls you with a problem. They're trying to debug a problem in a code module you used to own, and which you knew really well. Can you help?

Well, can you? Will you? Should you? Just how far will you go out of your way for the old team... and the old boss?

I think most developers would give an old employer 15 minutes of phone time without a second thought. Maybe 30 minutes, if it's still in a casual format such as instant messaging and if the conversation is kept general ("Did you look at the gargleblaster?" rather than "Let me pull up that JavaScript code...").

And certainly-at the other boundry condition-few developers would spend a whole weekend fixing the old application for free.

But somewhere in there, you draw a line. Two hours? Four? I don't know where it is for most programmers, or where it ought to be... and I wonder what the "right answer" is.

I expect that company lawyers would freak out if they thought existing employees were asking for your help. After all, your previous code was written as a "work for hire" so the company owns the copyright. If you change a semicolon in their code now, though, that wouldn't be so. (The fact that lawyers would object, of course, makes this effort even more attractive.)

Professional pride is a factor. If the bug is visible in some way (such as on a public website you developed), I think a lot of programmers would itch to fix it. For portfolio reasons, if not a sense of perfectionism.

Also, there's such a thing as good karma. Refusing to help a previous teammate (never mind the company affiliation) might be seen as burning bridges socially, if not professionally. Which makes it all the more important to figure out where the line ought to be crossed; at what point do you cease to be a kind person, and become a gullible chump who's covering up for your successor's inadequacies?

Plus, some segments of the development community are connected more by shared technology than they are by the name on their paychecks. Many years ago, I knew several developers who worked on the software to run hotel reservations systems. A developer at Quality Inns had no qualms about calling an ex-colleague at Ramada Inns or Best Western for help (which incidentally, is the same software that United is finally replacing). In modern terms, developers who work on open source applications (particularly when their employers paid their salary while they wrote the open source code) will be bound by the project's goals, even if their attention has moved on to, say, another part of the project.

So: just how much effort would you put into helping a previous employer? Where do you draw your line? For fun, post your reply before you read anybody else's response. It'll make it more interesting to explore the range of what we all feel is acceptable.

Latest User Comments
There are no comments yet. Be the first to add one!

CIO Member Login

More about Boss, PLUS
Market Place
 

2008 CIO Summit

19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.

The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.

Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.

Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'

Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).

Click here for registration.

Click here for more information.

Please email Denyse_Robertson@idg.com.au for further information.

  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    Information security governance: Centralized vs. distributed 05 September, 2008 10:15:00

    Should security policies, procedures and processes be managed within a central body, or distributed at an individual level? You need to find the middle ground.
    The management of information risk has become a significant topic for all organizations, small and large alike. But for the large, multi-divisional organization, it poses the additional challenge of determining how to deploy an information security governance program among what are often disparate business units. Should the policies, procedures, and processes that define the program be developed and managed within a central, corporate body? Or perhaps responsibility would be better placed at the individual unit level? Is there a workable middle-ground?
  • +

    DNS error brings Sophos antivirus updates to a halt 05 September, 2008 13:40:00

    Optus, Internode and Equinix affected among others.
    A sporadic Domain Name Server (DNS) error has blocked Sophos anti-virus updates around the world.
  • +

    Ouch! Security pros' worst mistakes 04 September, 2008 08:05:00

    We've all done regrettable things on the job, but does any valuable wisdom come of it? Four security pros candidly explain their biggest blunders and what they learned in the process
    It was a mistake so bad the person who made it asked that his name and company not be mentioned here. Let's call him Frank.
  • +

    Security ROI: Fact or Fiction? 03 September, 2008 08:32:00

    Bruce Schneier says ROI is a big deal in business, but it's a misnomer in security. Make sure your financial calculations are based on good data and sound methodologies.
    Return on investment, or ROI, is a big deal in business. Any business venture needs to demonstrate a positive return on investment, and a good one at that, in order to be viable.
  • +

    Information Security and the Importance of Context 01 September, 2008 10:00:00

    Those entrusted with information security must raise their contextual awareness
    When the US Transportation Security Administration (TSA) was first created, it created a sudden need for tens of thousands of screeners. Getting a job as an airport screener was a pretty easy process. It seemed as though if you had a pulse, you were in. Jump forward to 2008 and becoming a screener is a bit harder as the TSA has instituted background checks, has upped the educational requirement to include a high school diploma or GED, and added other significant requirements.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

Choices in Storage Architecture for Oracle Environments

Database systems have always been at the core of the IT landscape. Not only is storage an increasingly large cost component of database investments, but storage architecture can significantly and directly impact the performance, availability, and recovery of data. Read on to explore the interaction between Oracle databases and EMC and Network Appliance storage architectures.

Sponsored Links