No smart-arse observations this month.
And I know I'm gonna take it on the chin, nose or shin for this missive, but I think it's time someone, somewhere, adds a voice of reason to the hullabaloo about offshore outsourcing, and offshoring to India specifically. But a favour please, before you dash off an angry or nasty e-mail give me half a chance here.
Let's be honest, pretty much nobody (uh, in this case, the press) gave a tinker's damn about the whole offshore issue until Telstra let it be known it had a certain fondness for the subcontinent's code-cutters. And I can say that with some certainty because for years CIO has been reporting on local organisations using non-local talent - inside and outside Australia. And believe me these people were taking somebody's job here.
Here's a sampling:
From a 1999 story: "Qantas undertook an international recruitment drive for skilled staff and used contractors from the United Kingdom, France, the United States and India."
From a 2001 story: "Now, having applied the CMM process to International Systems, ANZ has similar exercises running in its shop in Bangalore, which has 350 developers, and across the rest of the International Systems organisation."
And back in 2002 we even made the issue our cover story: "Made in India".
Those are just the tip of the iceberg.
Not one letter, e-mail or phone call did I receive. (Actually that's not the entire truth. Someone at Infosys sent me a letter trying to encourage me to do a story about the company. I ignored it - that's not how we play.)
The offshore outsourcing issue is becoming a BIG issue in the US - and rightfully so since there are some very nasty things going on (like people realising midway through a so-called training exercise that they are in fact training their replacement).
I believe the problem - like the holus bolus outsourcing Australian companies and government departments embraced with fervour almost a decade ago - isn't the fact that a few hundred jobs at Telstra went overseas (and remember these are - or were IBM employees - not Telstra employees. Although, at one point they may have been Telstra employees before Telstra outsourced to IBM GSA. Oh dear, am I getting mixed up here . . . ).
Of course, it's easy to predict that too many executives (note the lack of an IT prefix) are going to see this as the ultimate in cost-saving exercises. And that's wrong. And it will have long-term implications.
But it's also time to get real and face some cold hard facts. Jeff Smith did what any good businessman (or woman) has been doing for yonks: if you can get a better product made at a better price in another country, you do it.
And CIOs are businesspeople. Remember?
So, it's time the press, our elected officials and anyone who wants a 15-minute sound bite get off their respective bandwagons. What's called for is a measured response not knee-jerk parochialism.
And besides, I doubt if we'll ever see Telstra CIO Jeff Smith sitting in his office looking out at a vast wasteland of empty desks in the IT department. This was a strategic decision about quality issues and bottom line benefits.
So as Joan Rivers would say: "Oh, grow up." Meanwhile, I'm off to the chemist for some bandaids.
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Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Strategies for Eliminating .PST Files
Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose
Data grids and service-oriented architecture
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
How to Beef Up Your Sales Pipeline
Enterprise Wireless WLAN Security
Know thy self: Reduce costs, secure data and ensure compliance with identity management
Discover the advantages of an open architecture multi-vendor network solution
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- White PaperWhat you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.
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Discover how SOA can create smarter outcomes for your business.
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- How SOA is helping leading companies to become more agile
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00
Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly. - +
Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 20 November, 2008 12:06:00
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Discover the advantages of an open architecture multi-vendor network solution
View this webcast and discover the drivers for changing network design practices, why many organisations are changing their approach to network architecture and how enterprises should be moving forward with open architecture multi-vendor network solutions. Register now and learn how your business can maximize the business value of the enterprise network.














