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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Your World. . . Hacked 02 October, 2007 10:51:23
As your business becomes more collaborative and global, the risks to your company’s trade secrets rise proportionally. Fortunately, there are new strategies to protect the data that allows you to competeThe call to Bob Bailey, an IT executive with a major US government contractor, came on an otherwise ordinary day in October 2003. "Why are you attacking us?" demanded the caller, an IT leader with a Silicon Valley manufacturer. He wanted to know why Bailey's company had launched a denial-of-service attack against his network
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Adobe launches hosted services, adds Flash to Acrobat 03 June, 2008 09:02:44
Adobe to launch Web site offering users free hosted services for document creation, sharing and storageAdobe this week is set to unveil the next version of its Adobe Acrobat software, which adds support for the company's Flash multimedia technology. The company also plans to launch a new Web site offering users free hosted services for document creation, sharing and storage.
There's a lot of focus today on the greening of the data centre. But the energy conservation movement and the proliferation of IP-based data transport are also causing IT to pay more attention to building and facilities management, an area that has traditionally been outside its purview.
From US sportswear retailer Eddie Bauer to the New York public school system, organizations throughout the US are implementing automated building control systems that send vital data over IP-based networks and are manageable through Web portals.
There's no way IT can dodge controls any more ... buildings are just getting smarter
The common goal is to reduce energy costs and comply with green building standards.
"Building systems are beginning to use the IT backbone as their medium to get information back and forth from the control systems" to the people who monitor them, says Terry Reynolds, vice president for business development at Control Technologies, a US-based systems integrator that helped implement the New York schools' system.
In many cases, facilities and building managers work directly with integrators to design and implement these networks.
But even then, IT is needed to make critical decisions, such as whether there's enough bandwidth on corporate IP networks for the new data to flow in real time; how to carve out roles for IT, facilities and other departments for managing the new data transport; what security measures should be implemented, especially when the setup involves sending the data across the Internet; and how to set up the network addressing and naming schemes for the new devices.
When US-based Eddie Bauer needed to replace its automated temperature control system at its 204,000-square-metre fulfilment centre, it went with the LonWorks system from Echelon, a provider of networks that control and monitor heating, ventilation, air conditioning and lighting systems as well as other equipment.
With LonWorks, facilities manager Jim Annable can track the accuracy of the company's electric bills, as well as monitor trends and analyze data to fine-tune the schedule for turning on and shutting down systems.
He can set thresholds for system alarms to notify him of conditions such as excessive temperatures, and he worked with IT to enable the system to page him over the intranet so he can respond remotely to unusual situations.
Annable can also monitor electrical usage in real time via a Web interface to minimize usage during periods of peak demand and thus reduce costs.
"Utility bills are based on peak usage, so you want to keep that as low as possible," he explains.
"We can shed load by turning off our air-handling units in certain parts of the facility or our high-speed sorting equipment. It's a matter of constantly balancing what we turn on and off, sequencing and timing. If the system calls for an air handler to turn on, and we delay it by 10 minutes, we can avoid being penalized by the utility company."
So far, the system has helped the facility reduce costs by more than $US350,000 — just under 20 percent of its utility budget — and achieve return on investment in less than a year.
Greener schools
The New York City School Construction Authority is also adopting LonWorks to reduce energy and facility management expenses as it undertakes a massive design, construction and renovation effort for the city's 1200 schools. The system will also help the agency comply with the Leadership in Energy and Environmental Design initiative, a national standard for green building design.
Reynolds worked closely with the city's IT department to carve out a piece of the existing WAN for data transport from each school to a central location in the nearby suburb of Queens. "We're sharing a data highway that's typically not used for this kind of [real-time] transport," he says.
"The timing of information can be critical," he adds, like when the school system is trying to respond to a utility provider's request to shed power load.
"We had a lot of discussion about disaster recovery and allocation of channel bandwidth that had to be ironed out," Reynolds says. "Now we're one of the regular users on the WAN."
IT's involvement with these types of systems varies from organization to organization. In the New York school project, IT staffers were present right from the start, Reynolds says, noting that they helped select his company as integrator.
IT also helped work out contractual issues for network support roles and responsibilities.
"Our interaction with IT was to iron out the grand design and establish grounds for ongoing communication and coordinate things as each school is built," Reynolds says.
At Eddie Bauer, Annable worked with integrator Advanced Control Systems to design and implement the system. Annable first planned to connect the network to the existing corporate network.
But just a few months after the implementation, he and the IT group decided to switch to a dedicated Ethernet backbone based on concerns about cost, throughput and security.
"This reduced some cabling costs for the locations we were trying to pick up," he says. Eddie Bauer also liked the idea of having a single point of connection with the intranet via a router so it could establish a firewall there rather than have multiple points of connection, Annable says.
As the green movement grows in the US, IT's interaction with facilities management will only increase. "There's no way IT can dodge controls any more," says Echelon CIO Dick Carlson. "Buildings are just getting smarter."
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Click here for more information.
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Information security governance: Centralized vs. distributed 05 September, 2008 10:15:00
Should security policies, procedures and processes be managed within a central body, or distributed at an individual level? You need to find the middle ground.The management of information risk has become a significant topic for all organizations, small and large alike. But for the large, multi-divisional organization, it poses the additional challenge of determining how to deploy an information security governance program among what are often disparate business units. Should the policies, procedures, and processes that define the program be developed and managed within a central, corporate body? Or perhaps responsibility would be better placed at the individual unit level? Is there a workable middle-ground? - +
DNS error brings Sophos antivirus updates to a halt 05 September, 2008 13:40:00
Optus, Internode and Equinix affected among others.A sporadic Domain Name Server (DNS) error has blocked Sophos anti-virus updates around the world. - +
Ouch! Security pros' worst mistakes 04 September, 2008 08:05:00
We've all done regrettable things on the job, but does any valuable wisdom come of it? Four security pros candidly explain their biggest blunders and what they learned in the processIt was a mistake so bad the person who made it asked that his name and company not be mentioned here. Let's call him Frank. - +
Security ROI: Fact or Fiction? 03 September, 2008 08:32:00
Bruce Schneier says ROI is a big deal in business, but it's a misnomer in security. Make sure your financial calculations are based on good data and sound methodologies.Return on investment, or ROI, is a big deal in business. Any business venture needs to demonstrate a positive return on investment, and a good one at that, in order to be viable. - +
Information Security and the Importance of Context 01 September, 2008 10:00:00
Those entrusted with information security must raise their contextual awarenessWhen the US Transportation Security Administration (TSA) was first created, it created a sudden need for tens of thousands of screeners. Getting a job as an airport screener was a pretty easy process. It seemed as though if you had a pulse, you were in. Jump forward to 2008 and becoming a screener is a bit harder as the TSA has instituted background checks, has upped the educational requirement to include a high school diploma or GED, and added other significant requirements.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 05 September, 2008 11:05:00
F-Secure delivers fastest protection in the online world 04 September, 2008 16:50:00
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 04 September, 2008 16:00:00
IntraPower Signs Deal with Australia’s Largest Service Station and Convenience Store Network 04 September, 2008 10:07:00
TANDBERG Begins Desktop Videoconferencing Roll-Out at New England Credit Union 03 September, 2008 16:01:00
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Dude! You Say I Need an Application-Layer Firewall?!
Proxy firewall technologies have proven time and again to be more secure than “stateful” firewalls. They will also prove to be more secure than “deep inspection” firewalls. High-performance proxy firewalls are available today which are easily capable of handling gigabit-level traffic. Discover more by reading on.










