Friday | 9 January, 2009
CIO
IT full of 'ducks'? Declare open season
Ducks are employees who have a detrimental effect on productivity, and are dangerous to the health of your organisation
Bart Perkins (Computerworld) 22 April, 2008 09:25:01

Every organization has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their managers. They stifle innovation by shooting down new proposals, claiming that changes "just can't be done."

Every employee -- even the one who appears to be a duck -- deserves honest feedback and the opportunity to improve. Perhaps he is merely in the wrong job or has never had an honest performance appraisal. Feedback, training and a fair chance may transform a near duck into a productive team member.

Real ducks, however, are not interested in being transformed.

Ducks are dangerous to the health of your organization. Their lack of contribution de-motivates other employees. High performers are further demoralized by getting a raise that is only 1 percent higher than that of the duck in the next cubicle. Yet HR policies frequently demand extensive justification for raises or bonuses that are larger or smaller than what the corporate guidelines recommend.

Ducks enter your organization in various ways. They can be acquired through a merger, an acquisition, a promotion or an internal reorganization. You may even hire your own ducks, since it is almost impossible to get candid performance appraisals from past employers. The potential for litigation has caused many corporations to limit reference checks to merely confirming dates of employment. Many hiring mistakes result from a lack of comprehensive references.

In a perfect world, you would have very few ducks in your organization, and you could easily fire them or counsel them into jobs better suited to their skills. (Even ducks can say, "Would you like fries with that?") Realistically, there are times when you get hit with both barrels: a large number of ducks and inflexible HR policies. This deadly combination requires a creative solution.

Here's one I've heard about:

A decentralized Fortune 500 company with strong business units hired its first corporate CIO and gave him a mandate to rationalize IT across the business units. He quickly discovered many ducks among his staff. Why? For the previous decade, the business units had used the small, weak corporate IT organization as their "duck pond." It was much easier to transfer their ducks to corporate than to navigate the extensive process required to fire them.

The new CIO needed to quickly reshape his organization, but he was faced with HR policies that limited his ability to terminate nonperforming employees. He created a "duck project," a low-importance project whose main purpose was to provide a centralized location into which the ducks could be herded. This reduced the duck factor on other, higher-priority projects, increasing their likelihood of success.

After making sure that the executive team understood the duck project's real purpose (and had committed to protecting his IT head count), the CIO canceled the project and laid off its staff. He was then able to rebuild his IT organization and replace the ducks with productive employees. This approach saved money, increased IT delivery capability and improved department morale.

Some might claim that creating a duck project skates uncomfortably close to the edge of ethical practices. Others assert that a duck project is one of the few management techniques left to deal with large numbers of unproductive employees. These supporters argue that ineffective IT organizations are often outsourced completely, so it is better to sacrifice the ducks and save the rest of the IT department.

If ducks are weighing down your organization, consider rounding them up and declaring open season. Quack, quack ... bang!

Bart Perkins is managing partner at Louisville, Ky.-based Leverage Partners Inc., which helps organizations invest well in IT. Contact him at BartPerkins@LeveragePartners.com.

More about Creative
Featured Whitepaper Sponsors
Market Place
 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    TJX Maxx hacker banged up for 30 years 09 January, 2009 11:26:00

    Key figure in the infamous TJX Maxx Wi-Fi hack of 2005 has been sentenced to 30-years in prison by a Turkish court.
    Maksym Yastremskiy, the Ukrainian accused of being a key figure in the infamous TJX Maxx Wi-Fi hack of 2005, has been sentenced to 30-years in prison by a Turkish court.
  • +

    Data breaches rose sharply in 2008, says study 08 January, 2009 08:27:00

    More than 35 million data records were breached in 2008, according to the Identity Theft Resource Center.
    More than 35 million data records were breached in 2008 in the U.S., a figure that underscores continuing difficulties in securing information, according to the Identity Theft Resource Center (ITRC).
  • +

    Rogue SSL certificate exploit puts VeriSign on the spot 07 January, 2009 11:04:00

    Wishes "white hat" researchers had notified VeriSign before public demo.
    Following the success of researchers last week in creating a false SSL certificate based on VeriSign's RapidSSL brand, the company is scrambling to explain how it happened, how it's preventing it from reoccurring, and whether its other SSL certificate-generation services are at risk.
  • +

    With Gaza conflict, cyberattacks come too 05 January, 2009 08:03:00

    Pro-Palestinian hackers have defaced thousands of sites following attacks in Gaza.
    The conflict raging in Gaza between Israel and Palestine has spilled over to the Internet.
  • +

    5 ways to secure your Blackberry 18 December, 2008 12:58:00

    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands
    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose

Your organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.