Monday | 13 October, 2008
CIO
IT full of 'ducks'? Declare open season
Ducks are employees who have a detrimental effect on productivity, and are dangerous to the health of your organisation
Bart Perkins (Computerworld) 22 April, 2008 09:25:01

Every organization has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their managers. They stifle innovation by shooting down new proposals, claiming that changes "just can't be done."

Every employee -- even the one who appears to be a duck -- deserves honest feedback and the opportunity to improve. Perhaps he is merely in the wrong job or has never had an honest performance appraisal. Feedback, training and a fair chance may transform a near duck into a productive team member.

Real ducks, however, are not interested in being transformed.

Ducks are dangerous to the health of your organization. Their lack of contribution de-motivates other employees. High performers are further demoralized by getting a raise that is only 1 percent higher than that of the duck in the next cubicle. Yet HR policies frequently demand extensive justification for raises or bonuses that are larger or smaller than what the corporate guidelines recommend.

Ducks enter your organization in various ways. They can be acquired through a merger, an acquisition, a promotion or an internal reorganization. You may even hire your own ducks, since it is almost impossible to get candid performance appraisals from past employers. The potential for litigation has caused many corporations to limit reference checks to merely confirming dates of employment. Many hiring mistakes result from a lack of comprehensive references.

In a perfect world, you would have very few ducks in your organization, and you could easily fire them or counsel them into jobs better suited to their skills. (Even ducks can say, "Would you like fries with that?") Realistically, there are times when you get hit with both barrels: a large number of ducks and inflexible HR policies. This deadly combination requires a creative solution.

Here's one I've heard about:

A decentralized Fortune 500 company with strong business units hired its first corporate CIO and gave him a mandate to rationalize IT across the business units. He quickly discovered many ducks among his staff. Why? For the previous decade, the business units had used the small, weak corporate IT organization as their "duck pond." It was much easier to transfer their ducks to corporate than to navigate the extensive process required to fire them.

The new CIO needed to quickly reshape his organization, but he was faced with HR policies that limited his ability to terminate nonperforming employees. He created a "duck project," a low-importance project whose main purpose was to provide a centralized location into which the ducks could be herded. This reduced the duck factor on other, higher-priority projects, increasing their likelihood of success.

After making sure that the executive team understood the duck project's real purpose (and had committed to protecting his IT head count), the CIO canceled the project and laid off its staff. He was then able to rebuild his IT organization and replace the ducks with productive employees. This approach saved money, increased IT delivery capability and improved department morale.

Some might claim that creating a duck project skates uncomfortably close to the edge of ethical practices. Others assert that a duck project is one of the few management techniques left to deal with large numbers of unproductive employees. These supporters argue that ineffective IT organizations are often outsourced completely, so it is better to sacrifice the ducks and save the rest of the IT department.

If ducks are weighing down your organization, consider rounding them up and declaring open season. Quack, quack ... bang!

Bart Perkins is managing partner at Louisville, Ky.-based Leverage Partners Inc., which helps organizations invest well in IT. Contact him at BartPerkins@LeveragePartners.com.

More about Creative
Market Place
 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    Cutting Through the Spin of Recent Vulnerability Disclosures 13 October, 2008 10:53:00

    The FUD surrounding the ClickJacking and TCP/IP vulnerabilities has the world seemingly frozen in fear. But once you cut through the spin, the vulnerabilities aren't all that they were made out to be.
    There are a few highly publicised vulnerabilities at the moment which haven't completely been disclosed and which, it is claimed, could threaten the whole Internet as-we-know-it. Only, when the vulnerabilities are finally disclosed, it seems that the whole incident has been somewhat Chicken Little.
  • +

    PCI app security: Who's guarding the data bank? 13 October, 2008 11:09:00

    Compliance strategies for PCI's new application security requirements
    While Willy Sutton never really said it, the truth is that people rob banks because that is where the money is. Today's criminals don't walk into banks with loaded guns and get-away drivers. Rather they connect from a remote location using a browser and are armed with hacking tools and spyware.
  • +

    Data-center security tools to not overlook 10 October, 2008 11:37:00

    With the rise of security suites, it's time to consider some emerging security tools and rethink others
    Protecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink.
  • +

    IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00

    Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.
    IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking.
  • +

    Strange account management at Amazon 09 October, 2008 09:51:00

    A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.
    Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

The Secrets of C-Suite Success

With help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short and what CEOs expect from CIOs.