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Or an officer, for example, could type a partial license plate number into the search interface and pull up any other information (such as dispatcher notes, detective interviews or incident reports) that included that same partial license plate number, Castor adds.
The BI portion of the system allows a patrol sergeant at the beginning of a shift to review an analysis of calls that came into the center within the past 24 hours in a text-based or visual format (with the maps). The sergeant can then decide where to send officers based on crime trends.
The project, which cost about US$70,000, has had its challenges. Information Builders spent about six weeks with Erlanger learning what fields of information were the most important to search and where the data was located within those fields, Castor says.
In addition, the ESRI server was at first overwhelmed by the volume of data being sent for mapping. To fix that problem, he says, the system was changed so the map doesn't update for every call that comes through to dispatchers, but only when a user clicks to update a key performance indicator that includes that location.
Fields says the project's success will be judged in part by whether the department can continue to handle the 5 percent to 10 percent annual uptick in calls to the communications center while maintaining its recent 1 percent to 2 percent annual rate of increase in crimes solved -- all without having to add more personnel.
Wayne Eckerson, director of research at The Data Warehousing Institute, says the most-common Internet mashups -- like those that link Google Maps with another data source -- are showing BI managers new possibilities.
"These demonstrations are opening the imaginations of folks as to the types of applications that are possible and getting users and management out of the rut of just expecting and asking for run-of-the-mill management reports," he says. "These mashups can potentially add information that makes it possible to make better operational decisions on the front lines -- or anywhere else."
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Read up on the latest ideas and technologies from companies that sell hardware, software and services. Zones provide focussed content from CIO and leading technology partners.- White PaperJoin Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you'll learn key recommendations you can implement in your organization. Additionally, you'll also hear Microsoft's vision for CRM.
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
- White PaperJoin industry expert Martin Tuip to discover best practice strategy for the archival and removal of .PST files using email archiving. Learn how to ensure long-term email records are there when needed, and reduce the risk to your business and clients.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
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Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
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CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
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With Gaza conflict, cyberattacks come too 05 January, 2009 08:03:00
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5 ways to secure your Blackberry 18 December, 2008 12:58:00
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Research software developer appoints Susan Dart to new Business Development Director role 08 January, 2009 09:08:00
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Anyware Introduce Two Powerful PCI TV Tuner Cards with S5 Power Up and Windows Media Center Remote 07 January, 2009 17:30:00
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SEAGATE SHIPS DESKTOP HARD DRIVE WITH WORLD’S HIGHEST AREAL DENSITY – 500GB PER DISK 06 January, 2009 15:34:00
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Using EMC Celerra IP Storage with Vmware Infrastructure 3 over iSCSI and NFS
Learn to tie virtualized computing to virtualized storage, to offer a dynamic set of capabilities within the data centre and create improved performance and system reliability. Discover how best to utilize EMC Celerra in a VMware ESX environment.
