I see the recent decrease in stock market prices has been immediately balanced by the increase in doomsayers. This follows the time-honoured tradition where economists and other seers say exactly the opposite of what they said last week (that is, if market moves contradict what they'd previously forecast).
A rational person might observe that even after January's plunge, the stock market is still above where it was at the end of 2006, 15 percent up on two years ago and has doubled in the past five years. This observation does depend on an ancient, now little-used, method called analysis, where actual historic data forms the basis of a projection. This method is not a favourite among the fiscal pundits who in their living memory (which is about 12 months) have only seen the market go up, so any direction other than up immediately indicates the end of the world, the sky falling and the likelihood of having to sell the Hummer.
While this is all very tragic for economists, the real question is, as always: How will it affect me?
My CEO reads the business section of the papers each morning - at least the headlines - so she's likely to mistake the gloom stories for reality and plan on introducing cost cutting measures to cater for a downturn. It's easy to imagine how, if other CEOs do the same, they may actually spawn the downturn they've read about, in an elegant example of cause equals effect.
In uncertain times such as these, it's good to focus on certainty. For example, I'm certain my CEO, in preparation for decline of which she's now certain (because she read it in the newspapers) will demand a list of areas where we can cut back. I need to prepare some cost saving measures that will give the impression of making major sacrifices while limiting the cuts to non-essential areas.
I looked at the last real downturn in the early 1990s to educate myself for what might recur based on facts. Given no one else seems to be doing it, I can just repeat anything from back then and I'll be seen as a visionary.
The first thing companies do in lean times is eliminate unnecessary spending. The initial focus will be on the two areas judged easiest to cut back quickly: stationery and staff. My pre-emptive task this week will include stocking up on pens, post-its and paper in anticipation of the stationery cupboard progressively de-stocking. Next I'll inflate the number of people I plan to hire so I can then scale it back to demonstrate restraint, while simultaneously hiding my staff in other departments to get their salaries off my books. I can sell that as an initiative to move the IT staff closer to the users, enabling them to be more responsive to the needs of the business.
When reducing expenses on people and pens doesn't work, companies look to major proposed projects to discover what can be cancelled, deferred or scaled back. As the most expensive projects in the company seem to reside in my department, other managers will argue strongly for IT cutbacks as the simplest fix to save them having to consider any meaningful reductions of their own. Obviously any IT project will be carefully examined by the executive committee for business benefit and value-add before it is inevitably scrapped so I need to bring forward my equipment and licence purchases, locking them in before the bean counters get their "Refused" rubber stamps made up. I'll check which of my vendors end their financial year in March or April to take advantage of the better discounts from salespeople who need to make their year-end numbers.
To the Max
I'll prepare my list of projects in order of maximum impact (and maximum visibility) to the rest of the business so I can share the pain with them - it's the collaborative thing to do. The area that will cause greatest distress to other managers if reduced is the help desk and customer service sections. I've been looking at how other companies have transformed their customer service operations, and realize I'm currently doing it all wrong. I'm actually offering customer service.
World's best practice, or at least the common approach (and I think that's the same thing), is to gradually reorient the service delivery method to reduce the cost of provision, with a target of zero cost for zero service.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Corporate security and the climate crisis 03 October, 2008 11:21:00
How to adapt security and risk management policies - including IT security - to deal with climate change.US military strategists, CIA analysts, international agency officials and Nobel Prize winning economists concur with the consensus of the world's scientific community: the Climate Crisis is a planetary security issue, as well as a national security issue for each of the one hundred ninety two countries that belong to the United Nations. But the Climate Crisis is also, by extension, a corporate security issue, as well as, yes, a cyber security issue. - +
Companies own up to virtual security blind spot 02 October, 2008 11:05:00
VMWorld attendees reveal vast majority of companies have little or no security in place for their virtual systems.The vast majority of companies have little or no security in place for their virtual systems. That is a scary statistic revealed in a survey of attendees at the recent VMWorld 2008 conference in Las Vegas. - +
How to minimize the impact of a data breach 01 October, 2008 08:54:00
ID Experts' Rick Kam describes a customer-centric action planThirty-one percent of customers--nearly one-third of a company's client base and revenue source--are terminating their relationship with organizations following a data breach, according to a recent study by the Ponemon Institute. - +
Five mistakes security pros would make again 30 September, 2008 10:18:00
Whether it's getting fired for standing up for what's right or making a network configuration mistake that leads to better security, there are some mistakes worth making. Five security pros offer personal examples.Ten years ago, Michael Riva was network administrator for a top-five American consultancy. Employees were downloading graphic pictures and videos onto the network. Riva told his boss a proxy server with content filtering might be in order; his boss laughed and suggested they put in a bigger file server instead. - +
What does the financial meltdown mean for security? 29 September, 2008 10:25:00
Bill Brenner wonders if it's irrational or appropriate to make connections between the current financial crisis and the state of securityAt first, this was going to be a column about the PR machine's hyperbolic efforts to connect the state of IT and security with the current financial crisis. Indeed, some have shamelessly sent me story pitches that try to get some bang out of the Wall Street meltdown.
Multimedia Technology & EVERKI sign exclusive distribution agreement. 06 October, 2008 14:34:00
ONCE A YEAR OPPORTUNITY TO SPEAK TO THE VENDORS! 06 October, 2008 13:48:00
New IBM Cognos Analytic Application Enables Quick, Actionable Insights Into Financial Performance 03 October, 2008 14:41:00
Verizon Business Data-Breach Report Examines Industry-Specific Challenges 03 October, 2008 12:24:00
IBM Launches Cognos 8 v4 - New Business-Driven Performance Management Software 02 October, 2008 12:02:00
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Why Security SaaS Makes Sense Today
Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. Security SaaS can solves these problems and more. Read on to discover 7 reasons why security SaaS makes sense for your business.














