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Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
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Research In Motion (RIM), maker of the popular BlackBerry smartphone, which has traditionally been known as a business device, made its first foray into the vast consumer mobile phone space back in 2006 when it debuted the sleek and shiny BlackBerry Pearl 8100. Since then, the company has continued into the land of consumer gadgets, launching the Curve 8300 in May 2007 and its newest device, the Bold 9000, is expected this US summer-both of which feature digital cameras, Wi-Fi, and media players.
But it wasn't until recently-right around the time that the company's marketing team started targeting TV viewers with new BlackBerry commercials-that I began thinking about the potential effects that this PR and marketing campaign positioning RIM as a consumer-smartphone-vendor could have on RIM and its loyal user base. (Check out one of the new TV spots here.)
The fact that RIM was attempting to broaden its user base beyond corporate walls became obvious when the company announced last year that it would sponsor singer/songwriter John Mayer's 40-date North American tour. It's also worth noting that Mayer later went on to become a full-fledged BlackBerry spokesman, and he even headlined at party at RIM's 2008 Wireless Enterprise Symposium (WES)-a party that, I might add, was a BLAST. But for some reason that still doesn't seem as significant to me as the new TV commercials, which I first saw in early May on NBC during prime-time hours. If that's not targeting consumers I don't know what is.
RIM's no newcomer to the ad game: my stories on CIO.com have been surrounded by BlackBerry marketing for years. The company even has a celebrity spokesperson for the CIO crowd: uber IT exec, Dr. John Halamka of Harvard Medical School and CareGroup. In other words, RIM knows what it's doing when it comes to building product awareness.
But I can't help but wonder how much of this new consumer push is shaped by Apple's recent entry into the world of smartphones-and its notable success after only a year. (RIM still has significantly more smartphone market share than Apple, but its position as king of the space is looking less secure.) Those new BlackBerry commercials are strikingly similar to iPod TV spots. And that's for good reason. They're targeting the same hot-to-trot consumers...like it or not.
RIM even has mascots in the form of, well, huge, hulking BlackBerrys. And those mascots are now touring the United States and Canada, making appearances at concerts, festivals and Major League Baseball games.
Like those skinny little Virginia Slim cigarettes, RIM has come a long way, baby.
Part of me thinks the company has already secured its position in the enterprise by offering the best handheld/platform/infrastructure combination on the market, and the consumer push can only help it. The potential benefits are clear: an expanded user base; increased sales; more funds for R&D to create new and innovative wares.
But I also can't help but be wary of the new strategy and what it could do to the BlackBerry-maker's reputation and brand image.
In the past, RIM was seen strictly as a business-device-maker, and with that image came the connotation of quality: whether right or wrong, true or false, people tend to think business phones are better, stronger, more dependable because executives and others rely on them to do their jobs. As more and more consumers and even teenagers and children pick up BlackBerrys, will enterprises continue to see RIM and the BlackBerry as the tried-and-true enterprise option? Or will the diffusion of BlackBerry as a corporate brand make it less desirable in the enterprise?
Bottom line: Until another company can offer a comparable alternative to the BlackBerry infrastructure, the bigwigs in Waterloo won't have much to worry about, at least in the corporate space. But what if Apple steps it up in the enterprise, much as RIM has in the consumer market?
What do you think? Is the "consumerization" of RIM and its BlackBerry a good or bad thing for enterprises? Or is it a non-issue? Why?
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Corporate security and the climate crisis 03 October, 2008 11:21:00
How to adapt security and risk management policies - including IT security - to deal with climate change.US military strategists, CIA analysts, international agency officials and Nobel Prize winning economists concur with the consensus of the world's scientific community: the Climate Crisis is a planetary security issue, as well as a national security issue for each of the one hundred ninety two countries that belong to the United Nations. But the Climate Crisis is also, by extension, a corporate security issue, as well as, yes, a cyber security issue. - +
Companies own up to virtual security blind spot 02 October, 2008 11:05:00
VMWorld attendees reveal vast majority of companies have little or no security in place for their virtual systems.The vast majority of companies have little or no security in place for their virtual systems. That is a scary statistic revealed in a survey of attendees at the recent VMWorld 2008 conference in Las Vegas. - +
How to minimize the impact of a data breach 01 October, 2008 08:54:00
ID Experts' Rick Kam describes a customer-centric action planThirty-one percent of customers--nearly one-third of a company's client base and revenue source--are terminating their relationship with organizations following a data breach, according to a recent study by the Ponemon Institute. - +
Five mistakes security pros would make again 30 September, 2008 10:18:00
Whether it's getting fired for standing up for what's right or making a network configuration mistake that leads to better security, there are some mistakes worth making. Five security pros offer personal examples.Ten years ago, Michael Riva was network administrator for a top-five American consultancy. Employees were downloading graphic pictures and videos onto the network. Riva told his boss a proxy server with content filtering might be in order; his boss laughed and suggested they put in a bigger file server instead. - +
What does the financial meltdown mean for security? 29 September, 2008 10:25:00
Bill Brenner wonders if it's irrational or appropriate to make connections between the current financial crisis and the state of securityAt first, this was going to be a column about the PR machine's hyperbolic efforts to connect the state of IT and security with the current financial crisis. Indeed, some have shamelessly sent me story pitches that try to get some bang out of the Wall Street meltdown.
Multimedia Technology & EVERKI sign exclusive distribution agreement. 06 October, 2008 14:34:00
ONCE A YEAR OPPORTUNITY TO SPEAK TO THE VENDORS! 06 October, 2008 13:48:00
New IBM Cognos Analytic Application Enables Quick, Actionable Insights Into Financial Performance 03 October, 2008 14:41:00
Verizon Business Data-Breach Report Examines Industry-Specific Challenges 03 October, 2008 12:24:00
IBM Launches Cognos 8 v4 - New Business-Driven Performance Management Software 02 October, 2008 12:02:00
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Solve Exchange Mailbox Storage Issues Once and for All
Join industry expert Bob Spurzem and Chuck Arconi of Fox Hollow to discover how to reduce Exchange total storage and keep it at a manageable level. Learn how Exchange storage growth can be contained without sacrificing security and accessibility.















