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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
9 Paths to Higher Performance 10 December, 2007 14:09:23
When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business resultsLike high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all
Good ideas are a great driver of business success but can lose their momentum if not tied to a repeatable growth process
The search for growth, and finding better ways of doing things in general, is a fact of life for all successful businesses. After all, that's what their competition is up to. The alternative: staying the same and instead focusing on cost cutting and efficiency, may help during a downturn but in the end will lead to trouble.
Today' raw material of successful growth is good ideas, put to work as new services, products and business processes. But creating sustainable business growth is hard. Staying ahead of the competition even more difficult still. Once an idea is proven, easy access to market information means that competitors can copy that idea quickly - wherever they are.
Create superior value. Growth comes from offering something that customers want at a price more and more of them are willing to pay. In other words, putting yourself in a position where your products and services offer superior value to those on offer from your competitors.
There are two components that need to be in place before you can think abut offering superior customer value. First, some degree of focus is essential. An enterprise needs some sort of overarching strategy to set the direction for its development and to establish which markets are to be considered and how they are to be tackled.
Yet focus isn't enough. The challenge with all growth strategies is that there are a lot of unknowns once they start to be implemented. So the second piece of the superior customer value puzzle is the need to test and develop a growth strategy that's low in risk and cost. Enterprises must foster an approach that supports a series of strategic experiments within the strategic direction laid down, learning as it goes.
Experiment your way to growth. As naturalist Charles Darwin pointed out, fitting in with your environment is key to survival. And one way of ensuring that you fit is to change as your business conditions change - or better yet, to change yourself and so change the business environment for your competitors, who are then forced to respond to catch up.
The way to make these changes is through a series of iterative experiments: short-term, time bound projects with a clear set of success criteria and a process that prevents them from becoming runaways.
These iterative experiments act as an engine of growth in four ways. They allow business and IS managers to work closely together. They enable ideas to be gathered from a wide range of sources. They balance growth strategies. For example, a portfolio of different types of growth-oriented strategic experiments is needed to spread risk. And they bring in innovative ideas from outside the enterprise.
Gather ideas from a wide range of sources. Most managers often have ideas for growth strategies. The problem is that there's no process to gather these ideas. This can be fixed in two ways: informally through face-to-face discussion or suggestion boxes, or formally through structured events such as brainstorming sessions. A mix of the two is best to get a wider range of suggestions.
Involve customers: They can be a good source of new ideas. Suppliers can be useful, too, not only for their insights but also for their potential as partners. Learn where the enterprise stands relative to its competitors, and try to gain insights from people outside the industry to see what new ideas are shaking up other companies.
To create a culture of growth, people bringing ideas forward need to be recognized and rewarded.
Balance growth strategies. Gathering a wide range of ideas is vital, but they need to be balanced. That's where having a portfolio of growth strategies becomes important. The portfolio should have a number of strategic experiments, spread across the different types of growth strategies.
A portfolio of strategic experiments is also needed if the enterprise has more ambitious growth targets. Because growth is additive, by using several strategic experiments with smaller growth objectives there's the potential for bigger growth. Strategic experiments are low cost and low risk to the enterprise, so a number of them can be run in a relatively inexpensive portfolio.
This also lowers the risk of not delivering any growth, and it makes selecting and managing strategic experiments easier. The ability to create and run strategic experiments is a core competency of business growth.
Structure strategic experiments. Many managers assume that the problem is a lack of ideas. The reality is that companies have plenty of ideas in the minds of their employees, but employees lack the mechanisms to act on them. For a company to grow, a repeatable growth process is needed.
The process aims to provide a disciplined approach to business growth. Everyone in the enterprise should be aware of the process, how it works and how he or she can be involved.
Learning is at the heart of the process. And it should be clear that the main aim of the process is to allow the enterprise to quickly learn and adapt.
Screen experiments against business growth strategies. With luck, your enterprise will generate dozens of growth ideas. Clearly, the next step is to identify those worth pursuing. They will fall into one of three categories. The first consists of definite winners that demand immediate investment. The second comprises those ideas that can be eliminated quickly. However, it's the third category, the "maybes", that are the most important.
At this stage the growth idea will be only loosely defined. During screening the assessment is based on a loose business case, focusing on trends and non-quantitative measures. A simple checklist can help, but there are two main factors that decide whether a strategic experiment should be run on an idea: a clear link with the business strategy and a business sponsor.
It's the job of the steering group to make the choice. That group often comprises the CFO, a small number of senior business executives and the CIO.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Click here for more information.
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Best Western forced to play defense on data breach disclosure 29 August, 2008 08:08:00
Could hotel chain have done a better job of defusing story about system intrusion?The headline in this week's Glasgow Sunday Herald -- "Revealed: 8 million victims in the world's biggest cyber heist" -- was a grabber. - +
US Terror threat system crippled by technical flaws 28 August, 2008 09:53:00
US Congress charges that US$500m project to prevent another 9/11 is a complete failure.A US House subcommittee is charging that a US$500 million IT project intended to "connect the dots" on terrorists and help prevent another 9/11 is a failure; it can't even handle basic Boolean search terms, such as "and, or and not." - +
Malware infects space station laptops 28 August, 2008 08:15:00
Not the first time, says NASA; astronauts load up Norton AntiVirusMalware has managed to get off the planet and onto the International Space Station, NASA confirmed yesterday. And it's not the first time that a worm or virus has stowed away on a trip into orbit. - +
Separation of duties and IT security 28 August, 2008 09:40:00
Muddied responsibilities create unwanted risk. Kevin Coleman says auditors may start labeling poorly defined IT duties as a material deficiency.Separation of duties is a key concept of internal controls and is the most difficult and sometimes the most costly one to achieve. This objective is achieved by disseminating the tasks and associated privileges for a specific security process among multiple people. - +
How to recruit and retain the best young security employees 27 August, 2008 08:32:00
Today's youngest generation of workers, known as Generation Y, have different career goals than their parents did. What do you need to know to get them to work for you?The final installment in a series of articles about generational differences and security. Part one looked at managing workers in different age groups. Part two examined the types of security concerns that are most commonly associated with different generations in the general workforce. This article provides recruiting and retention advice for security employees.
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 29 August, 2008 12:00:00
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 29 August, 2008 09:59:00
Sybase and Logica Partner To Mobilise The Supply Chain 29 August, 2008 09:47:00
New global landscape for qualitative researchers with Spanish and Chinese software releases 29 August, 2008 09:34:00
Hansen Technologies Announces Record Profit 29 August, 2008 08:58:00
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