Saturday | 10 January, 2009
CIO
Stop the Presses
The newspaper business is bad and getting worse. The Web is stealing the industry’s readers, advertisers, revenues and even its enthusiasm for the business
C G Lynch 03 July, 2007 11:45:00

But that's the Times.

Most analysts believe casualties among big city daily newspapers will become more numerous in the near future. But that doesn't mean they will go down easily.

Sitting in his office at the Boston Herald, John Strahinich, the paper's former Sunday editor (recently promoted to senior executive city editor/Enterprise), looks out a grimy window at Boston's financial district in the distance, towering above the nearby expressway. A newspaper veteran, he's in his second stint at the Herald. He was in Boston the first time the Herald almost died (when Murdoch bought it from Hearst). When asked if he's worried about his paper's future, he considers the question for a moment before replying: "We're always living on the edge. That's nothing new."

And every Sunday, he continues to put out the best paper he can.

SIDEBAR: The Citizen Journalist

Newspapers turn readers into reporters; other businesses turn customers into partners

Newspapers are starving. Layoffs and cost-cutting measures have left them scrambling to generate content to fill their Web sites. To handle their advertisers' thirst for page views, and to pump new life into their publications, newspapers have begun exploring the world of user-generated content, encouraging readers to post comments to stories as well as uploading video and sharing pictures they've taken at events the paper has covered. The current term of art for this is citizen journalism.

The Gannett-owned Cincinnati Enquirer has launched roughly 200 community microsites catering to specific areas of the city and surrounding towns. On the microsites, readers can post their own stories, comments, photos and calendar items. In addition, the paper's reporters are using a tagging system to assign specific metadata to their stories on the paper's content management system. This allows articles written for the Enquirer to appear automatically both in the paper and on the microsites.

"We say 'tag it or bag it'," says Jennifer Carroll, Gannett's VP of new media. "We want to make sure the story is being populated in the right places.

"We're calling it pro-am," she says. "We're welcoming content from readers and being mindful that they like to create and share."

Other industries have begun tapping into user-generated content for marketing purposes. In the heavily publicized Diet Coke and Mentos Experiment, two men filmed what happens when Mentos mints are dropped into in a bottle of Diet Coke, and they posted it on YouTube. According to a report by Forrester Research, sales shot up 14.5 percent in part because of the stunt.

JetBlue allows customers to share their travel stories and pictures with fellow customers. EBay has set up a customer service wiki so people can help the company formulate best practices for serving them. "Not too long ago, dismissing user-generated content as a fad was easy," says the Forrester report's author, analyst Brian Haven. "Clearly the momentum behind this behaviour is building."

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